Today at 10:10 AM, I received a call from your delivery team while I was in a meeting. I…read moreimmediately disconnected from the meeting and called back--only to be placed in a queue. While I was on hold literally 1 minute later, I looked out my window to see the van already driving away. In total, they waited no more than one minute before leaving. I even ran down the street to catch them, but they did not stop. When I finally reached a team member by phone, he told me he would ask them to return. This was just five minutes after they had left my building, yet the delivery team flatly refused, citing their "schedule." They had already marked the delivery as failed, despite not giving me a reasonable opportunity to accept it. To be clear: I rearranged my entire day to be home for this delivery. For the team to provide a single minute's grace before abandoning the delivery is not only unprofessional but also utterly disrespectful of customers' time. At no point was I given notice that they were on their way, which would have allowed me to be ready at the door. I now have no choice but to rearrange my commitments again for Friday, hoping this time the delivery team will allow more than 60 seconds for me to walk downstairs. Am I expected to camp outside my building to ensure they stop long enough to fulfill their obligation?

The customer service agency's are absolutely terrible and unacceptable. The delivery team lads, I…read moreparked just a couple cars up the road from my own front door to witness the delivery team attend & not knock the door & took a photo of the door and went back to there van to drive off this was second chance at trying to get my delivery, I ran up & confronted the lads that then came out with every excuse as not to deliver the sofa including measuring with out a measuring tape or even seeing the property inside or door up close. I put pressure on and was not letting the item I already paid for go away so a a mix of myself and the delivery lads the sofa was delivered. We have a lot of stuff delivered off online inc large & small and medium no issues ever before, after google checks others have experienced the same issues. They Ignore my complaints and the attitude was disgusting , myself we waited for 4.5 hours after the delivery time slot start from on the second occasion in the car. Avoid at all costs this company, the RANGE and wilko use this company. In all the years I have never ever posted a negative or even a post with all the orders we have had over the years. The stress caused was unnecessary and not acceptable with for an item I had paid a lot of money for. The first delivery missed meant our daughter had a birthday at the new home without a sofa & on camping chairs and all our family, the second attempt meant myself and my autistic son getting up at 6 in the morning and sitting in the car outside the address in wait for a delivery that then showed up at nearly 10 o'clock any way, absolute jokers. Then the range are no good with there own service team with for issuies to be resolved or even talked about. Absolutely shocked at there hole attitude over myself spending a lot of money with this company. Avoid avoid avoid