A Warning for First-Time Homebuyers: Our Terrible Experience with DHI Mortgage
My husband and I recently worked with DHI Mortgage Company, and it was the WORST experience we've ever had. As first-time homebuyers, we expected some challenges, but this went beyond anything we could have imagined.
Our loan officer was incredibly disorganized. We were asked to submit the same documents multiple times, as if they had been lost or ignored. Despite using their designated portal, it felt like no one ever checked it. On top of that, they insisted on specific formats for certain documents. When we explained that our bank couldn't accommodate their request or we simply didn't know how to get the correct format, our loan officer would assure us she'd discuss it with the underwriter to determine if the documents were necessary--only to email us days later asking for the same documents. It was an endless cycle of confusion and miscommunication with zero guidance.
It reached a point where they even asked for our bank account login information, which felt highly inappropriate. While they claimed they were rushing to close before the new year, their response times were slow, often taking days to answer any questions.
Things got even worse when we escalated our frustrations to the manager. Instead of helping, the manager was unprofessional and condescending. His sole source of information was the loan officer's notes, and he insisted that if something was written down, it must have happened exactly as stated. He gaslit us, falsely accused my husband of cursing at the loan officer, and accused us of hiding the source of our down payment. He went so far as to suggest we "came clean" and were "playing games" with them.
To explain in further detail, at the beginning of the process, we were asked if our closing costs were coming from a gifter. I asked for clarification, as closing costs were being covered by DR Horton (the builder of our new home), while our down payment was coming from us. Instead of answering, they delayed their response and then requested gifter information. Our loan officer called and once she clarified they meant down payment and I explained the situation, my husband and I thought the issue was resolved--only to find out that our loan officer misrepresented the situation to her manager, making it seem like we lied.
Even our realtor, who has extensive experience, assured us that home-buying is not supposed to be this difficult. He agreed the loan officer was very unorganized and the manager's behavior was super unprofessional.
If you're considering DHI Mortgage, proceed with caution. Our experience was a nightmare, and we wouldn't wish it on anyone else read more
