It amazes me that people in a service industry can be so condescending and rude. like they're doing ME a favor. Oh. And I shouldn't be concerned at all with having to TAKE OFF WORK just to have an official and overly self important "banker" with cushy hours fill out a form anyone could fill out. CUSTOMER service is dead. pompous jerks rule now. read more

Very friendly any time I go in. Conveniently located in Mason by Walmart. Have had an account at PNC for 30 years. They bought out Provident many years ago. read more

This PNC location is a solid bank - very clean inside, friendly staff, efficient and they even offer free coffee and snacks. Even though I only stop by two to three times a month at most, they always recognize me and are pretty talkative (probably thanks to me always bringing my dog to the drive-through.) Coming here is always a pleasurable experience. read more

This branch doesn't keep the hours they advertise. Customer service isn't great either... Showed up right before close, which I never do but didn't have a choice this time. Just needed to drop a deposit. All drive thru lanes said "closed" 5 minutes before they were supposed to be closed. No response on the speaker. Went to the front door, and it was locked. The bank manager in the lobby did an excellent job of avoiding eye contact with me. Instead he choose to stare at his phone while I knocked on the door. I know I arrived just a few minutes before close, but it was still before close. They should change their closing time to 5:55 instead of 6. That would be more accurate. read more

Everyone here is always really nice, and they usually give our dog treats if we bring her through the drive through. The only time there was ever a problem they handled it for us and even gave us a $15 pre-paid gift card for our trouble. If only for the people who work there this is probably our favorite bank. read more

This review is more for the corporate management of PNC. I have been in the process of a business loan and it has been a very frustrating. It seems like departments have no idea what is going on with each other. Documents are repeatedly asked for and sent but they continually do not get to where they are supposed to go. This shouldn't be this hard. read more

i typically do not write reviews, but i am unsure who to get in contact with about matters like this, and hopefully someone will see this review and find a solution to the problem. i work at a restaurant a couple streets over from this location. we use pnc bank for our deposits, change orders, etc. i go here pretty much 3-4 times a week to drop deposits off. literally every single time i am in here the employees are so rude. they have attitudes constantly. they made me feel literally so dumb the first time i went in there because i said, "i'm dropping off deposits" instead of "i have deposits". i understand how that can be miscommunicated, but to just be blatantly rude and make me feel stupid is unacceptable. i've had NUMEROUS times where employees were just straight up rude. i can count on my fingers how many times i've had a good experience here and that's honestly sad given the amount of times i've stopped at this place. and as i see, i'm not the only person who these people have been unpleasant with. if i was this consistently rude at work, i wouldn't have a job. same should apply any where. thanks. read more

This place is a joke. I went in on a Saturday in a rush/emergency to get a notary and they treated me like some piece of dirt. They wouldn't get off their seats to even talk to me, as I was a bother it seemed. There was no one in the office and no one in the drive through, and all three tellers just sitting around. My son had to have a note notarized to leave on a cruise and I had to get it before noon to overnight it to him and didn't know about until 11 on Saturday. I missed the deadline because of them and didn't get the letter overnighted to him because of their arrogance and ignorance. Yes I was dressed poorly, as I was in a hurry, but I am very fortunate to make a fair share of money and have never been treated like this in my life and I do feel it was because of my appearance as when I walked in they acted very snotty. They told me to drive to the ups store 15 minutes away, one way, which did not have a notary on staff so I had to go to another one 15 more minutes away, and missed the deadline to overnight it to be there on Monday so had to do it another way. They will never get another dime of my business or personal accounts. Ever. And if this review touches one person to steer clear of these arrogant asshats then it was worth taking my time to write. I don't want someone judging me and treating me like that because I was underdressed. I bet you if I was dressed in work attire they would not have given me any trouble and did the notary. No one needs to support a business with employees like this. read more

I sent them a very large payment, and they charged me a late charge saying that the large payment went to principal only. Auto bill payment won't let you specify where the payment goes, I thought they would take the payment out, but they sent it all to principal, and I got a $54.00 late fee that they wouldn't reverse. Shame on them! read more

A year or so ago this review would have been only two stars due to rude and slow tellers. But they really seem to have cleaned up their act recently. I'm not sure if the former staff moved on to other ventures or not, but the tellers I've encountered in the past year have consistently been much more friendly and efficient. The inside of the bank has always been very clean and organized. Overall not a bad place as far as banks are concerned. read more

Just like any huge corporate entity, they don't care about their customers. I have a mortgage with them for approximately 6 years, and I missed a tax property payment. I paid the payment after the due date, but PNC's payment went through first, so they charged me outrageous fees (claiming that their huge corporation was hurt by having to "loan" me that tax payment). My payment paid forward the. Next 6 month property tax, and I paid the following 6 month property tax. They sent me a check for the overage I paid for property taxes, but refuse to go back to my initial monthly mortgage payments. Now I'm charged interest on money they "think" I need to borrow for taxes every month. MY MORTGAGE IS 60% higher than before they decided I couldn't be trusted to pay my taxes. (Again, payment made a few days after deadline. One time in this property's 14 years of mortgage history.). I called several times asking to have my mortgage brought back to the agreed upon payment, and they gave me a sob story about their organization being hurt by having to pay my property tax once. After 18 months of paying my own taxes before they even got billed, I wrote a letter asking if I could have my taxes withdrawn from their loan. Again, they told me to jump in the lake! Yes this is the epitome of the abusive relationships banks have with clients that practically destroyed our country several years ago. HOW MANY PEOPLE CAN AFFORD A 60% INCREASE IN THEIR MORTGAGE???? That's EXACTLY what these guys are "banking" on. Shame on them. GET YOUR MORTGAGE FROM ANYWHERE ELSE!!! read more

This bank does not care about it's customers at all. Do not walk -RUN! I was a great customer, and relocated across the country to an area with no PNC banks. I wanted to close my account for that reason, as it would be difficult to make deposits with no walk in branches within a 2000 mile distance. I had my insurance overdraft my account with my monthly premium by accident, a day after I changed my checking account to a local bank, the change did not get to the billing department on time. PNC gladly charged me the overdraft fee , as well as a daily rate while I was in the middle of moving across the country. I paid all the charges, including their overdraft by their supposedly easy online deposit check feature. I thought my balance was paid in full, but they continued to charge me daily fees so the account remained open, and again I was in an overdraft situation because of the days they take to clear a check I deposited days ago. The bank refused to waive $21.00 in fees after I had paid everything, so now I have to find a way to pay them by cash or wire them $20.00 or $30.00. I hate this bank!!! They suck. read more

I'm not sure how the laws allow our mortgages to be bought and sold--as we were satisfied with our mortgage experiences prior to having our loans "sold" to PNC. I didn't choose to work with them, and I am very frustrated that I can't choose to take my business elsewhere. However, their customer service is a perfect model for what NOT to do. My husband and I received multiple phone calls from a company that would not identify itself other than to say it was connected to PNC. They refused to give us any information as to why they were calling (and yes, they called us!) until we gave them personal information. I refused to do so, thinking it might be some kind of identity theft scam. So, I called PNC, and actually found myself in the same loop of having to answer all these personal questions before they would tell me anything. It turns out that I had missed a payment on one of our properties. I immediately sent them the payment plus the payment amount due in the next few days plus another $200 to cover any late fees. Resolved? No. It is now 2 weeks later and I receive a certified letter stating that I owe $8.64. First of all, I OVERPAID more than than (when I got my bill, the late fee for which I paid $200 was only $55. Not sure what they did with the rest of my money. I can't wait to call them and spend 30 minutes giving personal information to get to the correct person to talk with--if there is any hope of resolving this. Anyone out there that would love to have my loans???? read more

I'm sick of these mortgage companies constantly buying out loans. I bought my house in 2012 and now with the 3rd mortgage company. PNC is the worst. Can't wait till someone else buys this loan out...anyone! I always made my loan payments online because it's safer for me than mailing a check and having someone steal that check in the mail, or the mortgage company claiming later on that they "did not receive it before the due date", and slap me with a late fee. The bad thing about PNC is if you make a payment on their website, you have to a "convenience fee". So to bypass that, fortunately these morons were at least smart enough to set up bill pay through Bank of America. I can transfer the money right out of my bank account to my mortgage account. But that only covers the normal payments. A couple weeks ago I got a notice I had an escrow shortage of over $400. If I don't pay the amount due by the next two weeks, my monthly payment goes up by about $35 a month. I don't need my house payment changing so I decided to pay the escrow shortage up front. I forgot to mail in the payment with the coupon. You can't do bill pay because there is no way to designate the payment to escrow, it'll just go straight to the next house payment. I don't want to pay a fee online, it's just a waste of money and I don't believe it's justified, no matter how small. So I called to see if I can do a payment over the phone and have them pull the money out of my account without having to mail in the payment. Of course....there's a $7.00 "convenience fee". Screw that. These people SUCK...they suck money right out of you. In today's digital world, they still make it difficult to make simple online payments. They should be glad people are calling to make payments. I've decided to refinance my house. The only way I'm going to get a lower interest rate and make the entire process worth the while, is to drop from a 30-yr fixed to a 15-yr fixed. I'll get rid of this stupid loan in half the time and be done with it...something I should have done right up front. As much as I've heard that Bank of America was horrible to it's customers during the mortgage crisis, they were actually great to me when I had my last house. I think I will give them a call, or US Bank, CitiBank, or anyone! PNC stinks. read more

My home loan was bought by PNC Mortgage Co. I am sorry to say that PNC is a very poor mortgage company. When I ask for the process to cancel my Private Mortgage Insurance (PMI) I was given a 2 page letter of all the steps that I must follow, which one of them was send $500 to a appraisal company owned by PNC (IS THAT A CONFLICT OF INTREST?)(IS THAT EVEN LEGAL?) (Is this allowed per Insurance rules/laws)(Do any of PNC polices violate FTC Laws?) I feel that I should be allowed to use any certified appraiser.I call to ask questions and ask what if any other options I have. I was told in not some many words, tough! that was the only option open to me and no I could not talk to a supervisor or any one else. You need to read all the reviews on line about PNC Mortgage. It will shock you!!!! They have a lot of bad/poor business practices that cost us consumers a lot of money. read more

AVOID THEM! Keep shopping for a mortgage company. I tried to pay off my mortgage this month. They over charged me by a considerable amount, and put the balance into "escrow". I never used escrow for the length of the mortgage. They told me I have to wait 15 business days to get my money back. BS! Since they refuse to give it back now, and won't pay me interest, I consider this THEFT. AVOID THEM! There are better options out there. If I ever need a mortgage again I will not use them. read more