DG One is the new leisure complex in Dumfries. They invested millions in this project and it shows. Whilst not quite up to the standard of a private leisure complex, it is far better than any other council facility i've visited. There are 3 pools - including a competition sized pool, a pool where the floor lowers for different classes and a kiddie fun pool. There are also flumes and I think some fancy wave machines. I haven't used the pool so can't give you much more than that, but it looks good and has a great viewing area.
The complex also has a gym, dance studio, conference rooms, games halls, cafe, bar and steam room/sauna/jacuzzi area.
The gym is fantastic and extremely well equipped. There are all the usual cardio machines and plenty of each to limit having to wait. There are also a huge amount of weight machines which look top spec to me. There is a free weights area too. The gym is clean, well laid out and impressive. There are flat screen tvs dotted about but each cardio machine also has it's on screen where you can watch tv, listen to radio or pull up different stats. Plus, there is a system in place where you can log in to the machines and they will record your workout. There is also little touchscreens on the wall where you can log in and book classes or send messages to a trainer. I think this is awesome for a council gym - especially when you consider the all singing all dancing membership is only £35 a month!
DG One also runs a number of classes, of which I have been to Step and Aerobics. The studios are in great condition and are well equipped with an excellent air conditioning system to keep you cool. The instructors are a mixed bunch - i've had good and bad. But, I think this is typical of the council (sorry to say).
I have not used the games halls but they look great. These rooms also have retractable seating and are used for concerts and events. Again, I have not visited these but have heard good reports.
I have used the meeting rooms at DG One and they are really professional. They have smart boards, good quality seating and can offer catering of tea, coffee biscuits etc. This makes for a good facility but again, the staff can let it down. The guys that set up the rooms and those that book them are great. However, I was disappointed with the catering which was late and disrupted the meeting.
The sauna/steam room/Jacuzzi area is also impressive for a council building. Bizarrely this is situated on a different floor to the pool so you can't go from one to the other. This suits me as I don't swim but must be really annoying for those that want to use both. I have been told this is to stop kids getting in and I can see the point. However, it must be so frustrating to go for a swim and have to get dressed to go upstairs only to get undressed again for a sauna etc!
I haven't visited the cafe or bar. I have heard good reports on the cafe but have never seen anyone in the bar.
Overall, DG One is a fantastic looking complex with great facilities and all reasonably priced. So why a low rating, well.
DG One was severely delayed in opening and when it did there were mega problems. So many parts of the complex have been broken, closed, had accidents reported that it has become a bit embarrassing. Only recently, a sign fell on a child's head! Now, I understand any new building will have teething problems but these have been badly dealt with, terribly communicated and often avoidable. As a member, I have never been told of the problems and received no apology. Only when I arrive do I see out of order signs.
In addition, the levels of cleanliness at times can be atrocious. I have stopped using the sauna/steam room area after visiting 4 nights in a row and seeing the same mucky marks on the floor. It clearly wasn't even getting a basic clean down!
The staff are also a mixed bunch. While those in the gym have always been great to me. Some of the receptionists have no customer service skills and by what i've seen, the cleaners can't be very good.
This is typical of a council facility and it is really frustrating. DG One could be fantastic if the staff and the organisation just took a bit of pride in the building and showed it some respect. Unfortunately, I don't think this will happen and I hate to be cynical but I bet it will be in tatters in no time through sheer neglect. read more