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    DFS

    4.0 (1 review)
    PriceyFurniture Stores
    Closed 10:00 am - 7:00 pm

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    10 years ago

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    B&Q - Massive shop

    B&Q

    (9 reviews)

    ££

    v successful shopping trip. partic impressed by Tameel's service- the extra mile with a broad…read moreBermudan smile

    This B&Q is massive and is well located around several other DIY type stores. They have a good…read moregarden section and can have some good deals. BUT - one chain home DIY store is just like any other chain DIY stores, the only thing that really differs between them is how they are laid out and the staff. The Man and I come by here occasionally to pick up housey bits and bobs and were in the other weekend looking for something to repair our (brand new) waterproof laminate in the bathroom (the plumbers scratched it while installing the million-ton cast iron bath). We looked around and didn't really see anything which seemed to do the job, so the first place we asked was the paint counter. We thought - fillers go with paints, so the guy here might know. We walked up "excuse me?" *no response* "um, excuse me??" *slow eye roll in our direction* The guy hardly moved a muscle and provided us with his most bored and put-upon voice to tell us to try the flooring section. Ok right well yeah that makes sense, could have been a bit more pleasant about it but that's fine. So, we head to the flooring section where we approach two employees having a conversation. We are clearly customers in need of help but they only stoped their chat and turned their attention to us when when we practically had to stand between them and interrupt them. The Man said "Hi, we recently purchsed waterproof laminate and..." "There's no such thing as waterproof laminate" the flooring guy said. "Well, actually there is" The Man said "it's called Dumafloor..." He was interrupted again by the flooring guy who said "No, laminate can't be waterproof, it gets wet and it expands, it's not waterproof" Um anyway... He didn't even let us finish our question before attacking our "waterproof laminate" - listen guy, maybe you're right but also maybe there is a product on the market you *gasp* don't know about! Either way, don't interrupt your customers when they're asking you a question. He finally told us where to find flooring crayons, and sent us off with a cheery "but anyway, there's no such thing as waterproof laminate" Note to B&Q -a little customer service training would go a long way. Further note - and no, I don't want my wedding registry here. In fact, it's the most ridiculous thing I've ever heard.

    DFS - furniture - Updated May 2026

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