I had a wonderful experience yesterday, first with Val, who was so friendly with my husband and me…read more She immediately got on the call with the electrician, Greg, and he came out the same day & earlier than expected. Before even coming out, he wanted to make sure we did everything we could, which sold me, as it shows the company's honesty and integrity, not to come out for things you can do yourself if need be. You get repeat customers like me when you operate that way! Other companies couldn't come out so quickly, and I really love services with a fast turnaround time! Greg was diligent and informative. I learned about the differences between when the light is on and off, and when it has no writing, which means it can turn on in multiple areas. My original issue was fixed; an LED light with two controllers for each section of the house. He was also professional and affable, which really helped, since it was my first time dealing with lighting issues, and he didn't make me feel like my questions were silly! In fact, he explained them and gave examples so I could remember. They offer so many services, including generators! I would definitely call them out again. With 35 years on the job, Greg is what we call true to this, not new to it! Lastly, I believe the value service was worth it! Thanks team! Ps: Everyone has different experiences but let's be reasonable when assessing services. Someone will not do work for you if it causes safety concerns to their employees or you the customer! Safety is first!

I contacted PowerMaster about installing a whole home Generac 22kW generator. After sending some…read morerequested photos they gave me a competitive quote. I was told they could complete the installation within a month. First they delivered and placed the unit. Everything looked great. Once they called Duke Energy for the power drop we found out it would be a little longer than a month. So it took 6 weeks instead of 4. Hardly anything to worry about! They gave me the install date based on Duke's timing, showed up on time and completed the job more quickly than expected. They were efficient and neat, and left my property in good shape. They tested everything was working properly, showed me the operation details and answered all my questions. I HIGHLY RECOMMEND PowerMaster and would use them again, without hesitation.

I hired them to link a generator to my house and to fix two ceiling fans. They provided me with an…read moreestimate - which I paid $196.73 for. This charge was not applied to my bill. I then decided it would be best to replace the fan rather than fix them. The first time they came out, they removed the fans but couldn't install the new fans as the down pipe (I provided) was the wrong size. Nothing was done for the generator as the needed part was the wrong size (they provided). The second time, they installed the fans, but again did nothing for the generator as the replacement part also didn't fit. I was then informed they couldn't do the generator job as described in the estimate and the new estimate was now $300 more than quoted. Essentially it took 3 trips out here for them to figure out what was actually needed to install the generator. The estimate, I paid for, was useless. I was then billed $1,587 for the fan installation. This included a second trip fee as they had to come back because the fan down pipe I provided was incorrect. I reminded them they had to return anyway as their part was wrong, but they keep telling me I caused the return trip. They finally split the cost with me. I reviewed the invoice carefully and found numerous questionable charges and errors - 75 minutes of supervisor reviewing project with staff @$109/hr, billing assistant time at electrician rate, charging for lunch time, assembling a defective ladder. The final bill to install to ceiling fans in ceilings was $1,321, $266 more than their original invoice. Next time I will rent scaffolding and do it myself.

I wish there were more stars for this…read more Storytime: When Duke Energy upgraded our electric meter, they broke the base, and we experienced worsening brownouts and then blackouts for a few days. When we called Duke Energy to come out, they found the meter was sparking (AKA arc'ing), so they shut off part of our power (one "phase"), so half our lights were out and we could not run appliances, although we had heat and could run a cord to a working outlet to our 'fridge. BUT we had to repair the base (The box your meter sits on either outside or inside your house) at our cost! (We were able to try and submit a claim, which actually was rejected due to a Duke subcontractor did the work ... also,we found out the base might have been failing for a long time before the meter replacement.) First, I tried a company in Durham, because they could come out that night. They came out, and gave a $1,200 estimate to: get a permit, parts, replace the meter base. Fine. But, the person the Durham firm sent was scary in many ways ... I thought he might either electrocute himself or damage my house. Clearly he had no idea what he was doing, from watching and talking with him. My "BS detector" was going crazy. I wanted someone else, and told the firm to hold off while I got a second opinion. Meanwhile, a day wasted with no power in many rooms in the house. I called all the local electricians and everyone was too busy for weeks! Then I tried Bonneville. I emailed them at night and got a call in two hours to schedule! I spoke with Brad and he clearly understood the situation and made me much more confident than the other firm. At Brad's suggestion, I left a key for him to come inside the house so no one had to miss work. At about 10:30 that morning, he called me to tell me he was able to REPAIR the broken meter base, not replace it. He patiently explained EVERYTHING about what happened and why ... literally spent 15 minutes explaining and talking about it. Such an easy experience! The best part? We were only charged $233 for the repair parts and labor, vs. the $1,200 to replace the meter base. Advice: Bring your A game to Bonneville. Be ready to clearly explain your problem in an intelligent way, be a good listener, and you will be rewarded by the best service experience possible. HIGHLY recommended. Richard Stern, Carrboro NC.

I hired Harte Electric to install a few GFCI outlets/new circuits, and swap a few bathroom fans…read more Friendly and honest local company. Highly recommended. They made a small mistake, owned up to it immediately and took care of it. Can't ask for more than that.

Harte Electric was the electrical subcontractor to a home addition to my house. Work area was…read moresloppy and did not clean up behind themselves, fixtures were installed crooked, and left marks on the walls and ceiling. Due to unwritten plan, constant rework was required. Harte is poor at communicating and dismissive when approached to make corrections. The owner was patronizing when asked questions. A very negative experience when working with them. I do not recommend Harte Electric.

Responded within a minute and was at my house in 15 minutes. Found the issue (loose wire in a…read moresocket that had nothing plugged into it for the last 26 years, though the house shakes almost every day from the nearby quarry blast) Marcus had it fixed in a matter of minutes and was very reasonably priced. Much cheaper than a house fire. I would highly recommend.

Very impressed! Professional, on-time, and very knowledgeable. After years of dealing with…read morepersistent problems and multiple electricians....the problem is fixed! HIGHLY RECOMMEND.

I now have an electrician I can count on. Showed up exactly when they said they would and alerted…read moreme via text message. I had originally set up an appointment with RDL to install a new outlet, but the morning they arrived I threw them a curveball and asked them to also wire up for a new stove and microwave we had picked up the night before. Without missing a beat, Robby and his son said they would take care of it for us so we could cook in our new appliances. That mean swapping out a 110 line for a 220 for our new microwave by connecting to the service panel and running a line under the crawl space - all invisible to anyone in the living space. In the end, our new 220V microwave is hard-wired (the old one was 110 plug-in), our new in-the-wall oven is wired up and working with a more secure 20A fuse than the 15 amp one the home builder had used for the stove. Then they also even got to the outlet that I had originally contacted them about before they wrapped up.

Bobbie helped me out today with an electrical issue in my house, the bathroom outlets were dead, he…read moretracked it down to a neutral wire not having a good connection in an outside outlet (they daisy chained through the outside outlet to then go to the bathrooms, it's an old house). Super nice guy, knows his stuff and reasonable pricing. Highly recommended.

Our AC stopped working in August. Stone Services came out within an hour after placing our service…read morerequest. It was a tricky problem to diagnose. The technician procured the new part on his lunch break and installed it in the afternoon. Completed the same day. Courteous and explained each step along the way.

I called to set up an appointment with Stone and made the mistake of not asking the cost for the…read morevisit. It is $150 for the first .5 hour and then $50 afterward. I ended up paying about $200 to get my furnace tuned up and turned on. John, the tech, was good. He assumed I knew the pricing. My fault for not asking.

Very efficient and professional. We were notified when job was going to cost a bit more than the…read moreestimate and why. Would definitely use again.

Excellent company. Very courteous, professional and made sure I understood everything before…read moreleaving once the situation was resolved. Would absolutely use them again. Thank you!

Matt did a great job discussing the Quote and what we needed to do too solve our problems. He was a…read moregreat individual and did a complete review of our electrical system

Steve was very professional and pleasant to talk to. He worked hard while he was here and…read moreaddressed all of my concerns.