I came in to the store trying to find a merchant at Arden Fair to help me swap a band on my Suunto Core Alpha Stealth. Chelsea was very helpful and they even wouldn't take any money for the service! Very attractive displays and good lighting made the environment feel special. read more

I've been a customer of Devon's for many years, and up until recently, the customer service always seemed reasonable. In the summer of 2024, I purchased a diamond wedding ring for my wife. As part of the warranty, the ring has to be brought into the store every six months for inspection in order to keep the warranty valid. I have honored that requirement every time. Unfortunately, the center stone--the largest diamond in the ring--has come loose several times. Each time, I've had to bring the ring back and go through their repair process, which can take several weeks. By the third time this happened, I was told the ring would need to go through a more extensive correction process and could take a month or longer. Obviously, my wife is extremely unhappy with having to repeatedly give up her wedding ring for weeks or even a month at a time. At that point, I respectfully asked Shawn, the branch manager, whether the ring could be exchanged for the same ring or another ring of equal value. My reasoning was simple: if the same stone has repeatedly come loose, there appears to be an issue with the ring itself or the workmanship. No wife wants to repeatedly part with her wedding ring for extended periods of time. Instead of addressing that concern, Shawn initially tried to upsell us to another ring that was twice the value- as part of their purchase program. We declined because, quite frankly, I was uncomfortable spending even more money when there was already an unresolved issue with the product I had purchased. What surprised me most was how quickly the interaction changed once Shawn realized we were not interested in spending additional money- keep in mind he and I always had what I assumed was a "good relationship " and also men of faith. I then reached out to the district manager, Sandy Marlar. Unfortunately, that conversation was also extremely disappointing. I was told that my options were essentially to leave the ring for another lengthy repair or have the same type of repair performed again, which could still take several weeks. I also asked whether I could speak directly with the owner of the company. I was told that I could not be given the owner's contact information and that the owner was out of the country and would return the call to her or to me at his convenience. Considering that I have spent several thousand dollars with this company on my wife's wedding ring, necklace, charm, and diamond wedding band, all on the same day, I found this response extremely disheartening. When I asked why an equal exchange could not be considered--especially since I was being told the ring would essentially be rebuilt and returned to me like new--I was told that doing so would be a loss to the company and therefore was not something they were willing to entertain. That is where my biggest disappointment lies. The customer service appeared to be satisfactory as long as there wasn't a serious problem that required the store to stand behind its product. Once there was an actual issue that required accountability, my experience was completely different. This experience has made me question the company's commitment to its customers and to standing behind the products it sells. For that reason, I cannot recommend this store. And I want people to consider one other thing: I actually followed their warranty requirements and brought the ring in every six months, despite the inconvenience. I did exactly what I was supposed to do to keep the warranty valid. Now imagine how this situation could have turned out if I hadn't made that commitment. A wedding ring is more than just another piece of jewelry. It carries significant sentimental value, and customers should feel confident that the company they purchased it from will stand behind it when there is a legitimate problem. read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

We love Devons. We have been customers with them for nearly 40 years. Originally I purchased my wife's engagement ring at their Florin Mall branch but they have been closed for quite some time now. We travel to the Arden store for cleaning of our rings & inspection. We can't think of going elsewhere for fine jewelry. My wife is super pleased with her latest acquisition & would buy here again & again. Their service is unmatched, prices fair & value well you can see for yourself. Their diamonds are exquisite. Thank you Shawn for your kind service. I'm sure we will be back! read more

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I purchased my engagement ring here, and at first I wasn't even sure -- I was just thinking about it. When I walked into the store, the atmosphere was very welcoming and professional. I didn't even need to ask for help because I only wanted to look around, but the staff were very helpful, especially Harmony and James Thank you so much for your excellent service! I found the ring I had been looking for, and I'm so happy and pleasantly surprised with how beautiful it turned out. I highly recommend this store! Because of their kindness and amazing service, we also purchased earrings. I truly recommend this store! read more

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I came in to get assistance and even though there's three associates, everybody had to go to the gentleman that was buying the big piece of jewelry instead of helping me who has already bought two very expensive rings. I don't recommend this location if you are in a hurry, your wait could be up to 30 minutes. read more

Dream team! My fiancé and I purchased my ring May after getting engaged in Hawaii. From the moment we walked in we felt comfortable. Oscar was amazing, very knowledgeable and found the ring of my dreams. We purchased the warranty with my ring and band. I've taken it in on 2 occasions to get her cleaned with no issues. Kind and friendly each visit. Just picked up my ring from getting it soldered together. She's a beauty. Thanks and I look forward to many years together! read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

Sunday 09/27/2025 my wife & I stopped by at DeVons Jewelers to look at gold brackets. We were greeted by "James" who simply could not have been more helpful & professional. While there he also offered to clean the jewelry we were wearing and at first we weren't sure. However, it was amazing how he transformed the look of each piece he cleaned. We will definitely put DeVons Jewelers at the top of our places to buy future items. Thank you "James" for the amazing service. read more

My fiancé purchased my beautiful engagement ring and wedding band back in January and I received it in February (I'm super late on this review, but better late than never). John was the sales person who helped my fiancé and from what I'm told, he had a lovely experience in buying my rings. However, when I tried the ring on it was still too big so we had to come in and get it resized. I was very skeptical of resizing my engagement ring because of the other reviews...BUT I'm so happy to say we had a fantastic experience. We came in to drop off the ring and were helped immediately. We brought the warranty paperwork in case, but they actually didn't need it and the process was very quick! We were told the ring would be ready in 5 days! I've had to resize rings at different jewelers and they've taken months so I was very happy to hear of the fast turn around. Upon pick up, the ladies at the counter were very friendly and sweet. My ring was given back to me in perfect condition and so shiny. I absolutely love my engagement ring and I'm glad the integrity of the piece wasn't faulted during resizing. I feel much more comfortable and confident in bringing my wedding band in for resizing later on. read more

DeVons Jewelers - My beautiful engagement ring - Jewelry Near Me - Sacramento, California

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If I could give this place 10stars I would! My fiancé and stopped by Devons to look for his wedding band, and the salesman Oscar went above and beyond to make sure we found the perfect band. One thing that stood out about this store is, during our first visit we were not pressured/hassled to immediately make a purchase. After shopping around, I came back a few weeks later to purchase the ring and the price was the exact same! On top of that, since the ring had to be shipped to the store and our wedding was a month out, Oscar and his manager did a rush order for us to ensure we had the ring a week before our wedding date. Thank you Oscar for your superior customer service! read more

Picked out a surprise gift for my fiancé from here and received amazing service by the wonderful staff. James helped me pick the initial piece, Tom helped me resize it a couple days later. The resize was initially quoted for 7 days but ended up being finished in 4 which was nice. They were very educated in their pieces and offered a lot of insight that allowed me to make the best decision. And, I didn't feel any pressure to overspend which I value. You can really tell they care most about providing top tier service. I'm definitely looking forward to coming back and picking out a piece for myself soon! read more

This is for the Arden Arcade mall location. Literally amazing! The man that helped me, James, was so kind and patient and tolerant of my excitement, and NEVER pushed me or made me feel pressured. The selection of rings was amazing and the price was within my budget- I even got the extended warranty and it was still reasonable. 10/10! read more

This friendly team listened and located the diamond that I was looking for! Additionally, they provided a more reasonable and fair price compared to a major competitor. I only have good things to say and I highly recommend them. read more

So I came in to get my 3 month old her first pair of diamond earrings. From the moment I entered the store, I experienced nothing but warm and professional staff. James helped me select the perfect pair, taking time to explain the differences in gold and diamonds. I'm really grateful for the customer service I received and I will definitely be back in the future. read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

All praises. Sam was the man. He helped me get the Rolex I wanted and was always on top with communication. Once you get your name down then it's all about waiting. Finally the day came. Thank you brother for all the help to get a 2023 DateJust. read more

I bought a setting for my grandma's diamond, so that I could make a simple ring. I proposed to my now fiancée and the ring had to be resized. EVERYONE who helped me was wonderful and so nice! We looked around at other jewelers, in the mall, just for fun, for me. DeVons quality is far superior. Thanks, DeVons! read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

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Very happy with my experience here. I got my fiancé's her engagement ring here and she absolutely loves it. The only issue I had was that stone was loose in the ring when I received it. But the fixed it and it was ready the next day! The whole staff there was really amazing. But the guy who helped me was awesome my best friend came with me and fell in love with a ring and bought one for his fiancé too! I can't remember the guys name who helped us I know it starts with a J and he was taller and younger. He was amazing and had a lot of knowledge. My fiancé is always showing off her ring and telling everybody how I did a great job. Well the guys a DeVons made it easy! Thanks guys! read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

Excellence. Really happy to be among the long time customers visiting the store. Whither to make a purchase, repair, have something made or just to look at new merchandise, new and continuing clients are always treated as a part of the family. Thank you John! read more

I went in here to have my ring resized for the first time. It was funny because the guy was trying to tell us that we had got it resized already and it was noticeable according to him. Me and my boyfriend thought like wow so they sold us a used ring or something since we had bought the ring here. My boyfriend picked up the ring when it was ready and when he came home he showed up with a different ring. I was so furious that I went back and they quickly fixed the problem. Turns out that there were two similar rings being resized when mine was taken in. I left being happy because I got my ring back. Thank god the other person did not pick up the ring otherwise it would have been all bad. Mistakes happen I guess! read more

DeVons Jewelers - Versus my ring! - Jewelry Near Me - Sacramento, California

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My Husband and I have been looking at wedding rings for quite sometime. We have been trying to go to the chain stores like Shaneco. Jared, and Zales. I must say I am over the moon happy that those places didn't work out for us!!! We had never heard of Davon's before until this morning. I had an idea of what we were looking for until I saw other unique beautiful rings at Davon's. Everyone was very welcoming and helpful but Dawn went above customer service! She was so patient and kind and helpful!!! I just had surgery on both my feet and Dawn and the entire staff were so accommodating! My husband told her which one we liked and to my surprise! The ring wasn't outrageously over priced!!! We walked out with the ring on my hand and I am in LOVE !!!! My husband got me the most beautiful ring I have ever seen!!! I love that the they have a life time warranty on their jewelry as well as cleanings (you choose when you get to come!) I highly recommend going here for all of your jewelry wants and needs!!! read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

Brought a family heirloom here to be fixed. A diamond was loose and up to this point I had only had wonderful experiences with DeVons. The gentleman that helped me insured it would be no problem to secure the diamonds with prongs, it would be $150 & done in a week. perfect!........not perfect. The prongs are different sizes and in no way symmetrical, where the diamond came loose on the ring is now sharp and jagged and catches on everything (hair/clothing/skin/towels/blankets). I am so upset I didn't even want them to try to "fix" it seeing the job they already did. Also, The two times I went to this store (drop off/pick up) the counter glass was disgusting. There were literally 4 people behind the counter, all eating and it smelled like a restaurant. read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

Very professional and helpful staff. Jessica immediately greeted me when I walked in and answered all of my questions about my broken chain. Shawn was able to fix my necklace for me and got me out of there quickly. He also was extremely welcoming and knowledgeable. Overall amazing experience. 10/10 customer service. read more

I had a clasp replaced at DeVons at ArdenFair, they were to call me when repair finished, by 8/31/17, today 9/5/17 still no call, yes, i called them, repair done. Went to pick up, was givin approx. 75.00 est. Cost, No CHARGE whatsoever. They transposed my phone #. Either they knew # was their error, or repair being a 'cross necklace' there's a Christian in the bunch! Amen, will use them from now on! read more

I went in to get my engagement ring resized and my experience was awful. The salesman was busy with a couple, so the cashier girl was attempting to help me. I had a lot of questions that she couldn't answer, so she would interrupt the salesman to find the answers to my questions. The cashier girl interrupted the salesman about five or six times over a fifteen minute period. The salesman was clearly annoyed. The last time she interrupted him, the salesman leaned over the couple he's consulting with and yelled from across the store at me and said, "Umm, you're just going to have to wait!" I honestly couldn't believe I was being yelled at from across the store! No one should be treated that rudely. Umm, I'm just going to have to take my business to Kay Jewelers. read more

The sales lady was nice, she wasn't pushy, my experience was good. She answered all my questions she didn't upsell or downsell me. She let me look at things and try on things. It was a pleasant experience where I was even educated about metal types and allergies. - Boyfriend buying a ring here. When I went in to size the ring after getting it as a Christmas gift, it is a very beautiful opal ring with a little jazz of diamond sparkle to the side (0.01, very little but hey it is there). She was very polite added me to the ring account, and sized my hand. I am a size 4. The ring came back a little too big still maybe a 4.5 but it still works on one of my fingers. I understand I am very tiny and petite so sizing can be hard on me! They got the ring back on New Years Eve and I wear it everyday. It is great quality and I'd be a return customer if I had the money to spend. The selection is very high end but the gemstone section is reasonable. read more

I wanted to love this store so bad because they had the cutest ring! But so many things went wrong! The sizing was not accurate, whoever resized my ring definitely needs to brush up on their skills! There were 4 very deep cuts into the ring after they were finished and to top it off, I wore the ring for 2 days and already had 7 loose stones! I tried to return for a full refund within my 7 day return for the manager to try and belittle me and tell me "your on the brink of your return policy" 7 days is 7 days! I came in on Day 7. Then he tried to charge me the restoration fee. Sorry! I wouldn't be returning the ring if your jeweler didn't demolish it. Finally after a phone call to someone higher up they agreed to return the ring for a full refund. I will NEVER return to this store again! Found a way more beautiful ring at Shane co in Roseville :) read more

DeVons Jewelers - Jewelry Near Me - Sacramento, California

This place is pretty awesome. My fiancé bought my engagement ring here and my wedding band. I actually bought his wedding band here as well. Everyone is really friendly and they get you in and out. I just went into the store today to get my wedding band. Bryce is awesome, it has been a while since I came in and looked at rings, when I walked in he remember me and even addresses me correctly. I would highly recommend this place to everyone. If you decide to go in ask for Bryce he is informative and very laid back, he doesn't pressure you into buying anything. Wonderful person! read more

Came back here again to get me and my fiancée wedding rings. John helped us out and did an amazing job. He answered all of our questions. I'm so glad he helped us. I highly recommend him. I'll definitely come back here soon. I got good deals for the rings. The rings are beautiful. I'm very satisfied. read more

Kind of like a car lot in here. You know when u show up an some guy bum rushes you into buying something. I said we were just passing by and wanted to take a look at the selection. The guy then asked my wife if she would like to try anything on. I don't know about you but that's not looking anymore. The selection was alright. The prices were way to high though. I say just keep on walking by this place next time your at arden mall. read more

DeVons Jewelers - Of course she spotted the biggest ring - Jewelry Near Me - Sacramento, California

Walked into DeVons while I was in my search for an engagement ring. I had a pretty good understanding of the 4 C's, but wasn't as aware of all of the rest of the intricacies behind selecting the right diamond, setting, etc. I went in knowing what I was looking for (solitaire, round shape, approximately 1 ct weight, and as good of a clarity and color that I could afford) and was open to suggestion. Shawn showed me quite a few, explained to me their jeweler specific diamond (the Legacy diamond), and other such things. He showed me quite a few diamonds that looked beautiful, however, nothing really struck me as it being, "The One." After all was said and done, Shawn taught me a little more about diamonds, spent time explaining some differences, and was very patient. I would've had no problems buying from him or their store if I was able to find the right stone. The customer service was good from my experience even though I did not purchase anything there. read more

Come see John at deVons Jewelers in arden fair mall Class act And amazing customer service! John Clark read more

I found my dream future ring and was so exited to show my mom and sister today. We all rushed from greenback to get there before they closed at 7:00 but they closed 7 mins early. Heartbroken because the website says 7:00. The tears are worth it because the ring is to die for please don't close till websites time !! read more

My wife and I were looking for a necklace for my mom's birthday but had absolutely no idea what we wanted, which makes us the worst potential clients. All we had was a price point which we wouldn't go over. We had visited several jewelers and didn't find anything so we decided to stop in as we walked thru the mall. We were greeted by Shawn and he was very nice and kind. After looking at a few pieces we were getting ready to head out since we didn't see anything we like at our price point, but then he asked us to look at one more piece that was in our price range. We liked it and bought it right away. Shawn was very nice and not pushy at all. He simply asked us to look at one more necklace and since we had nothing to lose we took a look and liked it. If you're at Arden mall and looking for jewelry, stop by here and ask for Shawn, he knows his stuff. read more

I would give this place no stars if I could..not based on their jewelry, but on the professionalism and tackiness of my experience with them. A week ago I called to get a very ROUGH estimate on getting my engagement ring resized, the girl on the phone said pricing starts at $30. Great, sounds wonderful. I then drove to the jewelry store so they could give me a more accurate price, and see my ring in person, I was then quoted $35-$45. Still great, I'll do it. Fast forward a week, I get off work early and race to the mall to drop my ring off to get resized. The girl who has originally given me my quote was sitting in the back, and a new, very young girl starts to take my info down and prepares a receipt. At this point she has already written down $30 as the fee on my receipt, when a red head man sitting next to her says "how much did you charge her". Girl responds with $30. He says "oh no honey, you need to charge her for this and that and blah blah" bringing my final charge to $65. I told this obnoxious man that I not only called, but brought my ring in for an estimate, and was told $35-$45. He proceeded to tell me that the girls working there don't know anything, and that I should've talked to the jeweler. Ok..first of all, you're a D Bag for saying that in front of your sales people who obviously lack some serious training, and second, they should've gone and asked the jeweler to come out and give me an accurate estimate. He then had the nerve to tell me "I'm actually doing you a favor by even resizing your ring, we don't resize rings purchased from other stores". That was the final straw. I took my ring from them (after he inspected it for 5 minutes for the "integrity" of the diamonds) and told him I am not comfortable leaving my ring with them. This place needs staff training and communication ASAP. The girl I spoke to on the phone even asked if I purchased the ring with them and I said "no". The girl in the store asked if I purchased the ring with them and I said "no", yet they still told me they resize and that it'd be $35-$45. Now I have this man telling me he's doing me a favor because they don't resize outside rings. No thanks!!! Terrible experience from start to finish, and VERY uncomfortable with the two sales girls just sitting there. read more

Should have skipped all the jewelry stores I passed on the way to DeVons ( such a waste felt like pretty women....their loss was my gain). Anyway DeVons was welcoming they found me the perfect round diamond ring for Christmas. I love it! read more

Went in today and the service was horrible, the young guy was trying to sell us a 1 carat si2 diamond for $7500. I thought this place was very professional and reputable ? I wouldn't go back. read more

I was so offended by the people working here. My fiance and I walked in looking to purchase his wedding band and my wedding band. We were definitely purchasing that day because we are getting married in 6 weeks and needed the full amount of time for resizing. We walked in in jeans and flip flops and the salesmen did not give us the time of day. We were addressed by the cashier who was friendly but was not trained to answer our questions. She let us know a salesman would be with us shortly. About 20 minutes into waiting and browsing a middle aged couple walked it, they were seen immediately, then 5 minutes after that another 40 something couple walked in and they were seen immediately. After about 40 minutes of being ignored we walked out and the next day went to the Stockton Devons and purchased our rings there. I was REALLY upset that they were ruining such a special moment for us by PRE JUDGING because we look so young. They missed out on a $$$$ digit sale the the Stockton people came up on. Way to drop the ball! read more

Poor quality, poor service, shortcuts never work in the long run, backed with the classic used car salesmanship, and when given second chances play the same game... Find quality and service you can count on elsewhere... read more

We had been to a dozen different stores all over town but this place was different. The staff is very knowledgeable and friendly with plenty of experience in the industry. We told them our budget and we were not pressured at all to exceed it. I will recommend this jeweler to anyone. read more

The staff were super knowledgeable and helpful in my diamond shopping experience. The quality of merchandise greatly exceeds many other jewelers in the area. I was happy that they had many coloured diamond options and vintage styles available. read more

Purchased a ring from here. I am one picky picky picky person. The employees here were very patient with me and helped me make a really good decision. They are warm hearted, friendly, and fun! It's nice to see a Jeweler that doesn't push sales on you. Thanks a ton to the employees that day that put on the ring I wanted, so I could see how it looked from my point of view. read more