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    DeVoe Orthodontics

    5.0 (1 review)
    Closed 7:00 am - 12:00 pm

    Services - DeVoe Orthodontics

    Orthodontics

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    6 years ago

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    Sorenson Dental - Hugo dentist Brent Sorenson MS DDS

    Sorenson Dental

    3.7(3 reviews)
    7.6 mi

    I had a poor experience at this dentist 6 months ago, where the hygienist, Jessica, told me that a…read moreprocedure would be covered by my insurance, but it was not. I asked for a different hygienist last time, but when I came in on 2/5, it was the same hygienist, Jessica, that came out to get me. After a couple if minutes of her using the scaling tool, she punctured my upper right gum so hard that I flinched and was bleeding significantly. She asked if it was the mirror that hurt me and I told her no, that she had poked me with the scaling tool, she said "oh". She continued the descaling while slipping more times around the same tooth, while I flinched again, and she said "that tooth must be sensitive". When she moved to the lower left of my mouth, she slipped again and punctured my lower right gum and that is when I got up and told her I was done. I took off the bib and started to walk out, all she said was "I will take the glasses too". I went to the front desk and told her that I was poked too many times and had blood all over in my mouth and that I would need to reschedule. She could tell I was upset and said to have me call to reschedule. A few hours later someone from the office called to ask what happened. I explained what I wrote above and all she said was that some people have more sensitive mouths that others and that they could use numbing cream next time. I said this was not an issue I had ever experienced before and I believe it is an issue with the hygienist, not my mouth. This is when she explained that Jessica typically does water descaling, not the tool she used on me. They offered to schedule me with another hygienist the following week, but I told them I would be looking for a new dentist. Today, I got a claim report that they submitted to be paid for my cleaning, that was clearly a terrible experience, and not complete. I called the office and they feel that since Jessica got through some of the cleaning (she claims all of it, which is untrue) that they can submit the claim. I am shocked that a business would run this was and that they do not value their customers.

    I had an emergency tooth repair and this dental office was amazing. In and out within and hour of…read moremy broken tooth. Thank you to the staff and Dr. Sorenson

    Photos
    Sorenson Dental - Hugo children's dentist Dr. Brent Sorenson working on one of his patients at Sorenson Dental Hugo, MN 55038

    Hugo children's dentist Dr. Brent Sorenson working on one of his patients at Sorenson Dental Hugo, MN 55038

    Sorenson Dental - Digital dental x-ray machine at Sorenson Dental

    Digital dental x-ray machine at Sorenson Dental

    Sorenson Dental - The team at Hugo cosmetic dentist Sorenson Dental

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    The team at Hugo cosmetic dentist Sorenson Dental

    DeVoe Orthodontics - orthodontists - Updated May 2026

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