My daughter was standing in front of the conductor with the train door open and he told her that she couldn't get on. She had a ticket and used your site to create a schedule for the train. False advertisement. Horrible conductor on the train to Prague. read more

Awful. In one word - awful. Offal - a word that comes from pig's intestines, describes the status and nature of one of the world's worst, and most expensive train systems. Why buy a ticket to a tropical island when one can spend as much for a pass from a terrible climate such as Berlin, to a nearby city 200km away like Dresden? You can sit in decades-old trains; and in the heat of the summer, sit in unventilated, un-airconditionedb car, and listen to locals tell you how much an improvement this is over having... what? Nothing? Cambodia has naturally air-conditioned cars; there, the trains are made out of bamboo! And they don't obsess about order and paperwork to the point of being incompetent about nearly everything else. This is sad to see, and witness. A service that feels like some group of people are collectively taking-turns at stabbing a knife in my back, purely for the sadistic release of making sure other people are having as bad a day as they are. It's not the price which causes people to avoid rail alone, it's the completely confused decisions made behind closed doors, that have no basis in reality. I'm sure it must also cause the clerks and drivers to pull their hair out - or, turn that same knife-edge on the users. We just left a station completely shut-down, with no notice as to why, with tiny round-about and poorly-documented methods to access the tracks. It had been completely updated within the last two years - the brand-new escalators were sitting behind gate, unusable from both directions. Oh, and the stairs. Blocked too. I guess they think this incompetency will ruin enough holiday traveller's plans enough to score them the extra points they'll need to live eternally in a hot place. read more

Terrible unforgiving organisation. Very disappointed. Accidently bought the wrong ticket from Berlin Spandau to Berlin Schoenefeld Airport (the first option displayed on the ticket machine!), which excluded certain areas that the chosen train went through. Price difference of the tickets: 0.30 euros. They are charging me 60.00 euros now because of this little error, despite explaining the situation. Why would a ticket option that is not valid from the departure station be displayed as the first option in the first place? Not user- and foreigner-friendly at all. The UK system is so much better. Will try to avoid using DB by all means in the future. read more

My trip to Berlin on an ICE train went off without a hitch. Our return trip was a pain in the a$$, and then some. Our train was cancelled, rescheduled then delayed by 50 min. Once we were finally on our way, we sat for nearly a half hour on the tracks outside one stop. DB provided me with a Customer Rights Claim Forms which was thankfully also in English. The attendant wouldn't give me another for my travel companion who was sleeping at the time (and she didn't speak English, which is fine but didn't help with the situation). I waited for another employee to come by- this one a supervisor who chatted with friends for about 15 min before I could snag his attention. He turned 180 degrees and walked so fast it took me two train cars to catch up to him, where I only did because another employee stopped him. Finally, we arrived at our destination. Forms in hand we headed to the DB Reisezentrum to receive our partial refund. A gentleman looked at our slips, asked if we were staying there in Nürnberg and when we said no, he told us to go to the ticket office in Ansbach instead (our stop is Sachsen) and turned us away. This added inconvenience will take another hour out of my day in addition to the couple hours I'll never get back. 4- cleanliness 1- On Time - Nope 2- Staff friendliness & helpfulness 1- No notification of train cancellation (not even in the App) until we were at Berlin Hbf read more

Disaster.....I've been travelling in Europe for many years. My latest trip in the Fall of 2017 involved a one way ticket on DB from Munich to Berlin in the so called first class car. I purchased through Rail Europe and was given my instructions to obtain my ticket at a kiosk at the station. I entered my number at the kiosk provided by Rail Europe into the machine.... and my ticket printed. Unfortunately, I took out only and itinerary with seat assignment, and apparently another ticket was to print with my boarding pass. I will acknowledge that I probably should have waited longer... but didn't realize I had to get 2 documents, and the first document seemed like a ticket to me. On the train I was told this was not a ticket... the agent was extremely frustrated that I couldn't get her something to scan. She came back later and filled out an antiquated form from hell, that took her forever in which she took my address ect. In the end DB kept sending me letters to my home address in German (which I speak ZERO German)... apparently stating that I needed to pay for my ticket. So..... are you telling me in 2017 I payed RailEurope, in which as the agent paid DB...and they have record of such.. But yet DB is going after me as if I didn't pay? To make matters worse...... DB is sending me bills, they screwed up my original ticket price (which I already payed for).... ,my ticket was $154 USD. DB is sending me bills for 374 Euros which is now approaching $500 USD. They are completely incompetent... I have no faith in them and will NEVER ride them again. Oh and don't even get me started on the old trains..... restrooms not working, and I couldn't even buy a water the entire trip because they ran out...... DISASTER..... AVOID if you can. read more

Rude staff, I hopped in the airport train right after landing asking the conductor to buy ticket from them because it was less than a minute left for the train to leave and l needed to get on it. The conductor was extremely rude saying that I must have booked it from the machine then got on the train, when l explained politely that l had no time, he said it was not his fault! He kept talking rudely until he finally sold me a ticket with the worst attitude. This is the third time l get the same attitude from the DB personnel for such problem. The staff acts like they do you a favor for doing their job! read more

I bought travel weekend-ticket on internet. There was a problem with the application and did not receive the statement, so that I had to buy the ticket on counter. On the train I received a Email that the ticket, that I bought by App was there. I wrote DB an Email and explained the story. But DB did not solve my problem. I still had to pay twice for 2 tickets. read more

Been in plenty of countries around the world, but never seen train services as bad as the German ones. Very often they're late or sometimes they're just cancelled for no visible reason. If you're unlucky enough to have train changes, it's quite possible to miss the connection. Expensive and very poor service. read more

I booked a 7 hour trip from Frankfurt to Vienna. If I had known the conditions I would be subjected to, I never would have booked the train trip. It was absolutely appalling: the train was severely overbooked and most of my trip was spent crushed in the aisles with people lining the aisles, luggage and all. With how narrow the aisles are, that means every time someone needed to get by you have to move, luggage and all. For a long haul, 7 hour trip, this is unacceptable! I paid for a seat, not to sit on the floor outside a bathroom! Never again - they need to get their s*** together and not overbook long distance trains like this. Not only should someone not have to pay to be crammed in an aisle for 7 hrs like an animal, but it's unsafe! read more

Cannot organize an extra Training if they already know, that the original one will be heavily overfilled. Pathetic.

Horrible service. We booked four train tickets from Amsterdam to Düsseldorf online. We thought we were booking direct with the train company but somehow ended up on this site. There was a terrorism attack in Germany the day before our trip so we went online to cancel. A button said, "request a refund," so we thought, great, we can get a refund. We booked new tickets to another country for our day trip. After several emails back and forth with the company, they have refused any refund, saying all tickets are refundable. All small print is in German. I strongly recommend getting your tickets any other way than through this company. read more

Worst train I have ever got on, conditions poor, staff rude , food horriable and overpriced , manager was beyond arrogant and to top it all off got scammed of 20 euros use this train network at your own risk I do not reccomend read more

Deutsche Bahn isn't that bad. The trains are almost always reliable and the service, while gruff, gets the job done. Overall I enjoy traveling by train in Germany and would much rather do this than take extremely annoying plane flights! read more

I have actually never had a bad experience with the trains themselves, but have recently had multiple TERRIBLE interactions with customer service that will make me avoid using Deutsche Bahn whenever humanly possible. I lost access to my DB online account because I lost access to the email associated with it and had forgotten my password. Because of this, I couldn't pay for my BahnCard subscription through the account. First, I tried calling to get the situation straightened out. Complaint #1 - on their customer service line you can choose English when you start the call, but as soon as that person transfers you to another person (which seems to always happen), there is no consideration for your choice of language. I told the story to one representative, who gave me another phone number. I then called this number, explained my story to one person, who transferred me to someone who did not speak English, who transferred me to someone who did speak English, who I explained my situation to again, and was then transferred to another representative who did not speak English and refused to help me unless I spoke German, completely not even offering to transfer me to someone who did. Then I decided the customer service number was not going anywhere so I filed an online complaint, and was then contacted and told multiple times that I can press '9' for English, no matter how many times I reiterated that that obviously doesn't really work if your call is forwarded to another representative. After going back and forth via email for several weeks trying to figure out how to pay for my card, I was told that it was sent to a debt collection agency and now I owe double the money. So to sum up, I was shamed for not speaking German and refused to be helped, followed by a series of also not-helpful email interactions, followed by the organization ignoring all of my attempts to pay them and sending the debt to a collection agency which doubles the amount I have to pay. I can't believe such an ineffective organization could possibly be managing the train system in Germany. This kind of predatory subscription-based service should be illegal. read more

i had a problem with tickets.As i bought BC zone ticket to Berlin Schönefeld Airport instead of ABC zone ticket by mistake.As i live far away from city center,i thought BC zone is suitable for me.Nevertheless, i wanted to make online chat and to explain the situation,The DEUTSCHE BAHN workers like Sandy Müller and probably her relative Lisa Müller blocked me.I am in shock.I CANNOT UNDERSTAND IT.IS IT GERMAN CUSTOMER BEHAVIOR ?? read more