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    Detroit Auto Scene

    3.0 (1 review)

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    18 years ago

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    Macomb Daily

    Macomb Daily

    1.3(21 reviews)
    8.6 mi

    Good source of local news with some national and international news as well. I look forward to…read morereading it each day

    My hometown paper, The Macomb Daily, is not concerned with keeping their customers happy. They…read morejust want to keep their customers. They have trapped me into their subscription service. The paper's customer service in regards to subscriptions is completely one way. Once you pay for a subscription, they expect it to continue forever. Despite efforts to cancel my subscription, both by contacting them twice by email and receiving an acknowledgement, and then by phone, they tried pressure tactics to force me to continue with their service. They want to know WHY you wish to leave, they offer discounts, they switch you to a different person in the subscription department, they place you on hold and make you listen to messages that continue to loop, always offering easy options to increase your subscription, but never any options to cancel. I called the subscription department yesterday and told them that I received notice of a pending charge against checking account, in spite of their promises to cancel my subscription. After getting the runaround as noted above, I was told that my subscription was canceled and there would be no further charges. Today, my account was charged for another monthly renewal. I will elevate my complaint to a government entity. For reference in situations like this, look to the Federal Trade Commission website and find the press release of October 28, 2021 entitled, "FTC to Ramp up Enforcement against Illegal Dark Patterns that Trick or Trap Consumers into Subscriptions".

    Detroit Auto Scene - printmedia - Updated July 2026

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