As a current employee of Desire I have 4 usual clients I care for, yes in 4 hour shifts some once some twice a week. I have yet to find any client who was not a pleasure to help. They are very accommodating to the schedule changes either client wants or I need for my own healthcare issues. I have several clients request me and send in good feedback which makes me proud. I have sent Desire several references to employ, only people I believe want to give back and care for either children or seniors. It can be confusing as to which ccare coordinator is for which client. This is thee only bad thing. As this makes it hard to remember who I speak to about any issues or schedule changes needed for each client. If this is the only thing keeping me from providing a 5 star review its not a big issue. read more

Just say you don't hire blacks! Happy Juneteenth Poor customer service and not the type of company I would refer. Oh maybe you should post your NOT an equally opportunity employer! read more

Overall the people who have been sent to home are my husband have been very good. One was too talkative and we asked not to send her; otherwise all women who have come are very hard working. read more

Ladies and gentleman.. buckle up and get ready for a fun ride . First of all I'm a former employee of Desire Home care .. This company takes the cake on unethical employment .. where to start this mess .. I was on my way to a clients home . Was in car accident. Called into Desire Home care ..told them what happened. And I was told then told to continue my day .. AAaaaa Nooo . Cuz if I don't work they don't get paid . Didn't matter to them that I had injuries.. strike 1 Next we have The perv client .. total lucid male client in late 80s roughly .. proceeded to ask me to remove my clothing and give him .. a hand... and 50 bucks .. I declined .. gross ... uuucck .. called work. No one would answer .. I wanted to leave clients premises..,then he made another repulsive comment. What you don't suck ... I'll give you 100 bucks.. work finally called back as I was leaving .. I was told by Lorena that I could not leave the clients residence with out calling in first .. I told them where the could shove it .. I'm not going to wait for your permission to leave an unsafe situation.. strike 3 Next we have on deck .. medical leave .. I was told by my supervisor that I would have floaters in my place until I return .. and that I would go back to regularly scheduled program .. well that was a lie .. NOPE I was cut all of my hours when I went back .. then I was told by Lorena again .. that they had no idea when I was coming back .. tho the medical transaction my doctor stated so . 6 weeks or so in advance.. stick 4 I think .. I lost count .. Now we have the .. issue of when is it proper to send out W2.. I don't get it till. April .. smile out April 12 .. excuse was .. Walter excuse was we e mailed you to ask you how you wanted your W2 .. ahhhh MAIL.. IT .. it's the law .. dude . On word .. wait there is more now this it when it really gets shadddddy .. I found out that the company still owes me compensation for the use of my personal cell phone had to use their app to clock in and out on and also it's an electronic leach so they know your ware about a at all times.. So I called and spoke with Walter .. what a joke .. ok .. he lets me know that he is going to put in for the compensation request to HR ..here we go .. so lucky me gets to speak to BRittNee.. and I give her the history of the Bullshit I had to deal with ..cuz she's HR and has been there for like a year dude a hole year . . Sooo miss BRittNee .. tells me .. now check this shit out .. in good faith of Desire Home Care .. is going to compensate you up to 500 bucks .. I'm thinking ok .. fair . .. ohhh noooo .. so not I was wrong .. so BRIttNee tells me in order to Get suck funds I have to SINGN A NON DISCLOSURE FORM .. I asked what the hell for .. BRittNee replied with .. you have been talking to people .. telling them you might go to YELP .. and say things about the company.. like you just proved what kind of company you are .. So again i asked one more time just to make sure my was not hearing things .. so she offers me again UP to 500 bucks so if I signed .. I had no idea what BRitNee . Was going to give me .. like I'm gonna fall for that .. miss I have been here for a year now .. so yes was the answer I'm only going to get what I'm already owed only if I keep my mouth shut and not tell the truth ... care givers make sure you get compensation for the use of your personal phone !!!! read more

We have used Miss Jessica with Desire for years and she has been wonderful with my daughter! She's so friendly, so helpful, my daughter loves her, and she's just all around kind of awesome! And their office support staff are wonderful as well, Ms Sarahi and Mr Walter are wonderful about helping whenever we had a concern or question. read more

share personal info with clients..no privacy..jessica and vee by far were very professional and helpful.

Desire Home care has been so helpful for me. My caregiver I have for my 3 grandchildren is the best he is a hard work and very dependable. Desire home care has made my life so much easier thank you so much! read more

Terrible they were rude on the phone and the person who I talk to at Lorena I was transferred to her because I was not having any luck with the person I was originally talking to so rude so disrespectful want to I will never come back here for my children again and don't bring your parents here either because they'll just treat you terrible read more

Great customer services. Every time I have questions I would send email to Walter and he is resolving all my problems within an hours. I am really happy that we are making decisions to go with DHC. read more

Genuinely appreciate office staff and associates, which have been friendly, professional, and promptly answer any questions. Have worked with DHC for over a year, will continue, and do recommend. read more

Absolutely love the services provided great communication anytime. I have any questions. They're always answered. Thanks. You guys are awesome. read more

This company is by far the worst business I've ever dealt with. They never have any caregivers available. Today I am sitting in the pool with my kids enjoying the weather and somebody comes to our door. They sent somebody randomly to my house without even speaking to me to give care to my son. I always do a meet and greet before hiring the person and this person they set them up to come and give care today through Thursday without my knowledge or OK. They wasted that poor girls time and gas money. When I called to see why they did that, they said you were in the system with these days and I said I haven't even talked to you guys in several months and then you just randomly send somebody to my house without talking to me that is not OK and it's very unprofessional. Zero stars for this company. read more

Desire Home Care is such a joke as I called and spoken with a Raquel she did not have much information to give me when I called regarding my hours I was transferred over to a Lorena And it just went downhill from there both of them are uneducated ill mannered and very careless when is telling me one thing and the other is telling me something totally opposite every time I schedule a caregiver they cancel at me at the last minute without sending me a replacement I had a very important appointment to attend to had to miss it due to lack of communication on their part with their caregivers and staff member communication among staff members is zero read more

Thank you!!! This agency is so professional. I am very impressed with the Caregivers they provided for my grandmother, they were incredible and the customer service is superlative and the all around vibe from the employees I've dealt with. This agency made life for my family so much easier, and I am so thankful for that! My grandmother has Alzheimer, and when it became too difficult for us to take care of her we started to look for a Home care agency. I called this company based on a friends recommendation, who was totally satisfied with their services. Desire Homecare made the process really smooth and easy, they tailored a care plan for my grandmother and did regular supervisory visits and surveys. read more

Desire home care was there when I needed them. I was very impressed by their service and their promptness to resolve any issue I had. Will definitely recommend. read more

This is the most unorganized, unreliable, unprofessional company. Don't make plans! A caregiver will cancel and there supposed after hours number goes unanswered. If someone calls back they will hang up on you. Rude sorry excuse for a person! If you get someone to show you will receive several texts complaining about EVERYTHING and the caregiver will discuss other clients/patients. HIPPA is not a concern of this company! Also, caregivers or the office lies about experience. I was told that the caregiver had experience with autism and that could NOT have been farther from the truth! Do not use this company. Reporting for HIPPA VIOLATION! When the office "addressed" my concerns with the caregiver the caregiver called me after and asked what I said to the office. I'm a client! Not a friend! So unprofessional! read more

I went in to get info about their care facility. They were rushed to give me info, very unpleasant. As soon as they realized I was no longer interested, boy did their attitude change, very rude and vulgar to say the least. I have read the reviews and I agree with the dishonesty and lack of attention. If this is how they treated me, I'm sorry for their patients. You Have Been Advised. !!! read more

Desire is the worst company ever. They never kept us informed on what was going on. I never knew if I had a caregiver or not. The way they would talk to me was belittling and just disrespectful. Management was so horrible and they always made excuses for how their staff would talk. read more

Great home care company. Friendly and accommodating staff. Cassandra went above and beyond to answer my questions and address our needs. Thank you! -J read more

Desire home care has been amazing with the care they have been providing for my son. The office staff is amazing Lorena,Cassandra, Babba have been so patient and helpful and answer every question or concern I've had. This company has great staff and they are ready to help in every way possible to meet your family's needs. I recommend this home care as a provider if you or a family member needs respite and other services for care. Thank you for helping my family! If I forgot to mention your name im sorry all of you are amazing read more

They charged our credit card for a visit when we were not even in town that day. Avoid!!!!

My dad's insurance company, SCAN, provides 8 hours of homemaker care per week (not typical of SCAN, this is a Boeing employee retirement plan). SCAN will NOT provide a full 8 hour day so I can actually get some respite -- my personal situation. SCAN requires I break it up into two 4-hour visits a week. I must use an agency they choose, which is Desire. The administration at Desire struggles to provide honest, accurate information about the services they provide and they are frequently unavailable when I call; I must leave a voicemail. From the beginning I've asked them to provide a caregiver in the late afternoon/early evening on Mondays and Thursdays. Now, six months later and 3 different caregivers later I still don't have anyone on Thursdays. They consistently send caregivers on Monday and Wednesday. Because my dad suffers with a form of "sundowners" I rarely get a full nights sleep. Waiting 5 days to receive a measly 4 hours of rest is too long. Worse, Desire seems to struggle with keeping caregivers and the caregivers don't appear to be very well trained. I am forced to spend too much time training the caregivers they send and I don't get the measly 4 hours of rest I so desperately need. Because they consistently struggle with turnover they need a better system to help family members. Each person they care for will have different needs and each family member will require help with different things. They should consider helping family member create a checklist of things that need to be completed so family members don't spend weeks training their new staff. Desire should try to make it easier for us if they are going to send new caregivers every couple months, and Desire should try harder to be honest when it comes to their shortcomings. For example: "we can't do Thursday at this time because we don't have an experienced caregiver" would be a great start. Followed by: "however, you are on a wait list and we will make Thursdays a priority for you" would be music to my ears. They have NEVER tried to adequately address these issues so I have never had a caregiver when I need them despite having trained 3 different caregivers! They seem to lack any compassion for my needs, and ultimately my dads needs. They seem to be clueless when it comes to "working with" people as opposed to dictating to people. That may explain why they have so much turnover. If things improve or get worse I will be happy to edit this review. read more

Desire Home Care provided nursing assistance services to my mum who came to spend the holidays from the east coast. The service was phenomenal. They discovered that my mum should have been off the anti biotics meds she was on, and they were curios enough to that they caught that her cough was an infection. They basically saved her life read more