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    designscapes

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    11 hours

    Response rate

    5%

    Services - designscapes

    Artificial turf installation

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    Holiday decoration installation

    Holiday decoration maintenance

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    1 year ago

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    Passwaters Landscaping

    Passwaters Landscaping

    (7 reviews)

    In summary, Passwaters Landscaping's agent arrived on July 29, 2025 to apply a lawn fertilizer and…read moreinsect control treatment to my lawn. I have security cameras monitoring both my front and backyard areas, which captured the agent's application. He didn't apply the treatment to at least one exterior side and exterior rear of my white fencing of the backyard, which I brought to his attention before he left my property. I attempted to display the security video to him, but he refused to wait and left my premises. Because my security cameras cannot view the opposite fence line (left side) of my home, I took an educated guess that area was ALSO missed during the application. Before the agent left my property, I asked him twice for his name, because I intended to contact Passwaters Landscaping and complain about the issue. First, the agent argued that he did apply the treatment to my entire exterior fence line, although my security video CLEARLY showed otherwise. And secondly, he refused to identify himself to me after I had asked him twice for his name. I spoke to a Passwaters Landscaping manager about the issue to whom the agent's manager, but, she sided with her agent's statement. She asked that I email the security video to her, but I declined and invited her to meet with me to review it together, since we could discuss it and address any questions together - again she declined. Next, I mailed a certified letter on August 4, 2025, to the owner of Passwaters Landing, Mr. John Passwaters, asking him to review my complaint and to schedule another application for me for just those areas that were not treated. Although I asked him to reply with his decision before the end of August, as of today (Sep 1, 2025), I've not received any response from him. I lodged a formal complaint with the Delaware BBB about this and am waiting for a response. My recommendation is to not contract with Passwaters Landscaping for any of their services, especially lawn care. They don't appear trustworthy... If this site would allow me to give Passwaters' a zero star, I would have done so.

    I would definitely avoid using this company. They placed irrigation heads on my neighbor's property…read moreand are refusing to remove them. I am filing a complaint with the BBB and the Delaware attorney general's office for assistance. if I could rate them with 0 stars I would. Be careful of this company!

    Lawns Unlimited Ltd - Mosquito Marshalls | Lawns Unlimited | Milton, DE 19968

    Lawns Unlimited Ltd

    (29 reviews)

    Juan did a really nice job he was patient with all of my questions and explained the controller to…read moreme and how to set it up. He had to replace a few heads and dug the yard up in such a way that you would never know he dug the grass around them. My only complaint is the schedule process. I asked the customer service person if they could give me a day they would be here. She was very friendly and explained she could not since they were so busy but that I was on the call ahead list. (I wanted to make sure I was home so I could ask questions about setting up the controller) I called again the next day to inquire again if they had a rough idea when they would be here. Again she said she could not but they had me as call ahead......see where this is going? Sure enough 9:30 ish Monday morning here comes Juan pulling up in front of my house. No phone call, email, text or anything. Everyone was very friendly and did a great job (price was fair, I thought) but this area needs to be worked on. It kept them shy of 5 star rating. Just to be fair I will use them again to winterize my system, hopefully I will get a call ahead of time.

    I wouldn't recommend this company to anyone!!! When the watering…read more system doesn't work, they don't get back to you to fix the problem. John, who answers the phone does not communicate well i.e. time, date & person. if you are lucky enough to get Mauricio, the only one knowledgeable & experienced to do the job, I would give a 5 star rating.

    designscapes - landscaping - Updated May 2026

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