Warning:
1. Be…read moreCareful prepaying Enrique for anything--we've learned this lesson twice the hard way
2. Check to make sure the company's license is up to date before hiring them. It is not active as of Sept 13, 2023
3. Expect that Enrique only works when he wants to. He cared very little about our work and life commitments and has wasted our time and sucked emotional energy on so many occasions. He bailed on someone else we know and they said they had to hire someone else to come finish the job.
This company previously did a good job at our house. We were especially impressed with an area in the entry where Enrique met tile with wood in an interesting pattern that took creativity and skill. I also adore the owner's brother--he is a cool person and a hard worker, but I can no longer recommend them as a company.
Last year, I paid them in full for our full house flooring job even though it was not completely finished because we were waiting on transitions to arrive. Enrique promised me he'd be over as soon as they arrived saying, "You can trust me." We shouldn't have. It took weeks (if not months) and many upsetting and emotional conversations to get him back over here. And the work he did after he was paid was not of the same quality. For example, I reported a transition that was poorly installed to him, saying it needed to be repaired because my contractor, handyman, and I were all worried it would break off the way it was installed. Enrique said he would fix it, but then he ghosted us and ignored us for months. The transition i was worried about did in fact break. Argh.
Then, when Enrique did finally show up recently, it was strangely on a Sunday of a holiday. He insisted on doing the work the next day, Labor Day when all four of my kids were off school. Worried that this was our only window to get him to do the work, we made childcare arrangements to get them out of the house, and we gave Enrique $300 to buy supplies. As my husband handed him the cash he said, "Don't bail on us like last time. You promise you'll be here tomorrow, right?" and Enrique said he promised in a way that we stupidly really believed him.
You know where this story is going...he no showed us the next day, and sucked up our entire holiday waiting on him. He said he'd be there very early on Wednesday instead, so I took off work to wait, and of course, he didn't show up then either. I looked him up online and saw that HIS CONTRACTORS LICENSE WAS EXPIRED. We can't have someone doing major work in our house without a license, and we didn't have any more time or emotional energy to wait on him, so we asked for our deposit back and said we'd just pay someone else to make the repairs. He then sent me a very upsetting and unprofessional text full of personal attacks blaming me, even though no one but himself lost this job. We trusted and bent over backwards to make these repairs happen. And now, HE IS REFUSING TO GIVE US OUR $300 SUPPLY MONEY BACK. I never imagined that the nice, talented, hard working man we hired way back when would stoop to stealing money from us. He spent so much time at our house. I was really fond of him and always happy to see him. It's so sad. I hope he is okay and wish him and his beautiful family the best, but feel like I need to warn other customers.
