I love doggy day spa, and my dog too loves them as well. they do a wonderful nails and filing…read morethem. It's a two person but he looks forward to it. I night before and he actually knows anticipates. I also use the self wash & love it. These folks are so very friendly and cordial. I recommend them to anyone. I love giving my business to a small business that strives to please their clients. I hope I can always afford you.

I use the self serve dog wash with my pup quite frequently, and the experience is always fantastic!…read moreThe supply of salon- grade wash, conditioner, etc. is super convenient and always leaves my pup clean, soft, and smelling great! The staff is always super helpful and friendly. I would absolutely recommend this place!

I highly recommend choosing another business for your animal needs. I made an appintoment with…read moreCleveland Road Animal Hospital & The Pet Hotel at the beginning of last week to board my dog with them. I provided all the medical history needed and although my dog didn't have his influenza vaccine the Vet tech I spoke too told me specifically that they would still board him because the vaccine its self was inaccessible for the next few months and that they were accepting dogs without it for that reason. Forward to today, ( 3 days before his booking) they decided to call me and tell me they cannot accept him because he doesn't have his vaccine even though I cannot physically get the vaccine for him. Shout out to The pet hotel for not having their stuff together. I really appreciate how un organized and unprofessional this company is. 0/10 don't recommend If I could give them 0 stars I would.

We left our two dogs at the Pet Hotel in Wooster for three nights. They gave one of our dogs all…read morethree doses of pain medication in one administration. Our SENIOR dog made it through the ordeal, but the issue was insinuated that it was our fault. We had dog directions posted online for sign in, gave them a hard copy during the drop off and explained them to the check-in person in detail during the drop off. They didn't read the directions!!!!! Luckily, our dog made it out ok after the vet in the hospital next door intervened. We also asked them to cut our dog's nails.To add insult to injury......$31 to have the nails trimmed! DO NOT TAKE YOUR FAMILY PET HERE! Expensive and awful care. Learn from our experience and don't take the chance with this business.

TERRIFYING they only good part about this experience was the one staff member besides that my cat…read morewas apparently not fit to be groomed that's absolute bullshit I payed 70 dollars for my cat to be shaved in half leaving her with Matt's half cut off and my baby terrified what they did get done looks patchy and horrid I can't say it enough I WILL NEVER GO BACK HERE AND NEITHER SHOULD YOU

Tried to buy some fish and they wouldn't let me because my tank was too small for the amount i…read morewanted. I mean I respect that they are asking questions and all but i've never had anyone ask me anything about a goldfish before.. that's a little inconsistent. and its confusing when they have hundreds of fish in their tiny tank but i cant have multiple in mine? they said the fish wouldn't survive which may be true, so I understand they want to protect the fish. but also, their fish tank has dozen of dead fish on the bottom so... kind of hypocritical

Lizzy is amazing!! We will recommend and always request her our guy looks amazing and super…read moreconvenient and reasonably priced!! 5 stars!

Heidi was amazing! From our initial phone conversation to meeting and seeing the wonderful job she…read moredid for my Schnoodle. I would highly recommend her.

Omg my dog just loves Olivia, what a fantastic job. Thank you for taking such good care of chip!…read moreYou are the best. Everyone needs to see Olivia. Love ya!!!

This store is terrible on many different levels. The customer service is absolutely terrible. The…read morecashier was up front hugging all over their boyfriend instead of greeting customers. Every staff member I have talked to is not knowledgeable about the animals they sell which is ridiculous. They currently are housing two ball pythons together in an enclosure that is barely a 10 gallon. None of the reptiles have anything to climb onto that is high enough for them to bask. The fish tanks are covered in algae and dead fish. All of the saltwater fish especially look pitiful and sickly. If you work at a pet store you should have basic knowledge of animals. I will never shop and support this Petco.