They take good care of our dogs and really seem to care and realize they are family…read more Thanks for everything! Will always remember.

Two times now following boarding at this kennel our dog has come home with kennel cough the dog…read moreis current with his vet visits and shots. This of course will require a visit to our vet and Antibiotics . And lots of sleepless night While the dog is coughing up a lung.

Alysia is always so patient with my anxious dog. The fact that he likes her and is happy to see her…read morelets me know, she treats him well. She does a great job grooming him!

I use the self serve dog wash with my pup quite frequently, and the experience is always fantastic!…read moreThe supply of salon- grade wash, conditioner, etc. is super convenient and always leaves my pup clean, soft, and smelling great! The staff is always super helpful and friendly. I would absolutely recommend this place!

I highly recommend choosing another business for your animal needs. I made an appintoment with…read moreCleveland Road Animal Hospital & The Pet Hotel at the beginning of last week to board my dog with them. I provided all the medical history needed and although my dog didn't have his influenza vaccine the Vet tech I spoke too told me specifically that they would still board him because the vaccine its self was inaccessible for the next few months and that they were accepting dogs without it for that reason. Forward to today, ( 3 days before his booking) they decided to call me and tell me they cannot accept him because he doesn't have his vaccine even though I cannot physically get the vaccine for him. Shout out to The pet hotel for not having their stuff together. I really appreciate how un organized and unprofessional this company is. 0/10 don't recommend If I could give them 0 stars I would.

We left our two dogs at the Pet Hotel in Wooster for three nights. They gave one of our dogs all…read morethree doses of pain medication in one administration. Our SENIOR dog made it through the ordeal, but the issue was insinuated that it was our fault. We had dog directions posted online for sign in, gave them a hard copy during the drop off and explained them to the check-in person in detail during the drop off. They didn't read the directions!!!!! Luckily, our dog made it out ok after the vet in the hospital next door intervened. We also asked them to cut our dog's nails.To add insult to injury......$31 to have the nails trimmed! DO NOT TAKE YOUR FAMILY PET HERE! Expensive and awful care. Learn from our experience and don't take the chance with this business.

TERRIFYING they only good part about this experience was the one staff member besides that my cat…read morewas apparently not fit to be groomed that's absolute bullshit I payed 70 dollars for my cat to be shaved in half leaving her with Matt's half cut off and my baby terrified what they did get done looks patchy and horrid I can't say it enough I WILL NEVER GO BACK HERE AND NEITHER SHOULD YOU

Tried to buy some fish and they wouldn't let me because my tank was too small for the amount i…read morewanted. I mean I respect that they are asking questions and all but i've never had anyone ask me anything about a goldfish before.. that's a little inconsistent. and its confusing when they have hundreds of fish in their tiny tank but i cant have multiple in mine? they said the fish wouldn't survive which may be true, so I understand they want to protect the fish. but also, their fish tank has dozen of dead fish on the bottom so... kind of hypocritical

Lizzy is amazing!! We will recommend and always request her our guy looks amazing and super…read moreconvenient and reasonably priced!! 5 stars!

Heidi was amazing! From our initial phone conversation to meeting and seeing the wonderful job she…read moredid for my Schnoodle. I would highly recommend her.

Omg my dog just loves Olivia, what a fantastic job. Thank you for taking such good care of chip!…read moreYou are the best. Everyone needs to see Olivia. Love ya!!!

This store is terrible on many different levels. The customer service is absolutely terrible. The…read morecashier was up front hugging all over their boyfriend instead of greeting customers. Every staff member I have talked to is not knowledgeable about the animals they sell which is ridiculous. They currently are housing two ball pythons together in an enclosure that is barely a 10 gallon. None of the reptiles have anything to climb onto that is high enough for them to bask. The fish tanks are covered in algae and dead fish. All of the saltwater fish especially look pitiful and sickly. If you work at a pet store you should have basic knowledge of animals. I will never shop and support this Petco.

We no longer recommend this daycare. After 3 years of our dog attending regularly, we were shocked…read moreto learn he was "permanently dismissed." During all that time, we were only ever informed of one incident -- over a year ago -- which was described as a brief "scuffle" while several dogs went through a gate together. We were told there were no injuries, and after a short break, our dog returned to play with no further issues. There were no other incidents that day or at any other time until we were informed of his dismissal when we picked him up at the end of the day. Since his dismissal, we've made multiple attempts to get details about any other incidents and were denied. We even tried to speak directly with the practice owner and veterinarian, but she never responded. This has been extremely disappointing. As responsible pet parents, we wanted to understand what happened so we could address any behavioral issues -- but we were given no opportunity to do so. After years of loyalty to both the clinic and daycare (with as many as three dogs in their care at a time), the lack of transparency and unwillingness to communicate has left us questioning everything. They denied us any chance to correct behavior and keep our relationship as customers, and the practice owner's silence speaks volumes about how little they value long-term clients.

very unprofessional. our first experience and last. I will not recommend this place to anyone that…read moreloves their furbabies. They leave the dogs for long period of times and also do not listen to owners instruction and THEN DO NOT OWN UP OR Apologize. They showed they do not care about your animals and just take your money.