I feel kind of silly, leaving a review for a storage unit place but it was seriously that good. The…read moreguy at the front desk was so friendly and helpful and the whole experience was so surprisingly pleasant. The unit was clean, I loved all the security they had in place and the whole process was just so much better than I expected it to be. Highly recommend.

From the owner: Searching for an easy way to add extra space into your life in Richmond, VA? Look no further than…read moreSpace Shop Self Storage. Located on Glenside Drive with a short commute from Highway 64, our newly built self-storage facility offers a wide selection of unit sizes and types designed to meet your unique storage needs. Whether you're clearing out space in your garage, adding a nursery, or expanding your local business, we make it easier than ever to secure storage space for your belongings near your home or office. Directly across the street from Bon Secours Heart Institute and less than 10 minutes away from the University of Richmond, we make it the perfect place for college students to stash their belongings during summer break.

Steve is very accommodating and helpful!!! Would highly recommend !!…read moreA very good choice for your storage with a great location, , ,!!! BG

Really great unit. It's is safe, easy access, and the staff is amazing. Very friendly and very…read morehelpful.

I needed short term storage (2 months) stopped by on Monday .... Angela Blakley had just what I…read moreneeded. Signed up, inspected the unit and out of there in 15 minutes. Very professional and courteous. And the cost was just fine.

So far belongings are in excellent condition. It is covered and very convenient to useread more

Facility located near Staples Mill and Parham is clean and given my experience, self serve. I've…read morenever been there when an attendant has been there, which is not a good thing, but you can hit the button and someone will pop up on a screen to help you. Weird service model.

Absolute rip off. In less than 2 years the price doubled. The late fee is $100 a month. When we…read moreremoved our stuff, over half of the units had a second lock on it. Trevor, the district manager has no compassion for the customers. It's all about money with public storage. The employees aren't trained with the correct information. When I told Trevor what his employee said, he said well if you wanted correct info, you should have read your lease better. Rude! Please find a better facility and a better company than public storage. An employee offered me to put my unit in someone else's name to save money and get new promotions every six months because she told me the company is all about ripping people off. Those were her exact words and she said she has been doing it with customers for years to help them because the company and higher management does not care about the employees or the people who rent units from them. I am begging anyone who is looking for storage to NOT GET PUBLIC STORAGE!!! You will regret it!! Uhaul is absolutely amazing!!! Climate control units that are safe and the rates are wonderful without a ridiculous increase every 3-6 months like public storage.

I've had a great experience with Mini Price Storage! Their prices are very reasonable, and the…read morestaff is great to work with. They're understanding, accommodating, and willing to work with you when needed. I truly appreciate their customer service and how they make the process easier. I definitely recommend them to anyone looking for affordable storage and a team that genuinely works with their customers!

Clean facility , good customer service , pricing is affordable I have been renting a storage for…read moreover 6 months and I love the accessibility

Excellent customer service from the management and staff to make sure I was accommodated. This type…read moreof flexibility is how you beat the old established out of touch companies! Accessible clean bathrooms and a cart to carry your items from the truck to the unit were nice perks that help make the difference. Does it cost a little bit more? Yes. But it's worth it! Nice work folks.

Extra Space Storage at 6100 West Broad is a clean, safe and convenient facility where you can store…read moreyour belongings with peace of mind. But what separates it from other facilities is the excellent service provided by Heather and her coworkers in the office. The staff is friendly, polite and eager to answer any questions and address any needs that may arise. I'm so glad we chose this Extra Space Storage location.

5 Stars hands down. If I could give 6 stars, I would. I had the most amazing customer service…read moreexperience here that I have had in recent memory. And I'll tell you why... I went online to reserve a unit and not even 2 minutes later my phone was ringing. It was Tim from Extra Space Storage calling to welcome me and ask if I needed anything prior to moving my items into my storage unit. With some people, you can tell that they get the most joy out of helping others and providing brilliant customer service. Tim is one of them. He guided me through every single step of the lease process like a pro. He took me down to my unit to make sure everything was ok with it, then when I mentioned (not even trying to send a message!) that it was really cold in there and I'd have to remember to bring a sweater next time, he immediately insisted that he move me to another unit in a more temperate environment. I definitely was not expecting him to do that, but it was so nice of him and I'm really happy with my current unit. Upon signing the lease agreement, he noticed that the computer did not give me the correct "first month free" credit. Instead, it only gave me half. Tim explained multiple times that he would give me a credit toward my next month's rent and it would all even out. I wasn't as concerned about it, but he was so apologetic and kept wanting to make sure that I trusted that he really would give me the credit. Tim more than earned my trust during our time working together, so I am not worried in the least that I'll get my credit. I was not expecting to have superior customer service at a storage unit. In all honesty, my mind was blown. These people love what they do and they are the best at it. It doesn't hurt that Extra Space Storage is less than a mile from my home and right next to Target (for your storage organization needs).

I have no idea who owns this national storage company or if it is franchised. If I could give it -5…read morestars I would. I had to move in with my daughter and had to store some belongings. This was close by so I signed up at $96.00 a month. As a senior on a fixed income money was tight but this seemed doable. That was August of 2025. In October, 2 months later! the fee went up to $155.00! I called and was nice but said this was way out of my price range and incomprehensible. They did not offer any solutions. I looked up state regulations whether this was legal and discovered they are within legal bounds to raise the amount whenever and however high they want. So it took me 2 months to find another place which charged me $60 and assured me they would not raise the amount over $10 for the coming year. Extra Space Storage is to be avoided at all costs(no pun intended). I have no idea how they feel justified in ripping people off. But they understand that after you move all your stuff in, then to have to move it again after they raise your rates is a pain so people just stay there. Consumers should diligently, search for another storage place, they are out there. But please avoid this company.

Great prices and size selections. The manager, Mark, is very attentive, present, helpful, easily…read moreaccessible. My unit is CLEAN and in good condition. I'm NOT worried about any bugs or rodents getting in, as well as rain/other weather issues. My only compliant is rather a personal preference as I am a night owl...so I wish it were open an hour or two later in the evenings and had more lighting. But honestly, it's not work to do late at night or in the dark. If you choose them, you will be pleased!

It is next to impossible to speak with an actual person. I tried to speak to someone about my door…read morenot sealing properly and never got a response. Then my items got moldy. I was finally able to speak with someone, a young lady named Haley, who was exceedingly rude and unprofessional and told me i ''should've used the kiosk'' and I could have moved all my items (which required 3 professional movers to move in) at my cost while they ''remedied the problem with my unit.'' The only reason Haley called me back is because I moved all non-molded items out and left a molded, ruined leather sofa in the unit and refused to pay rent. I asked to speak with her manager and she said ''he's going to tell you the same thing i did,'' and refused to give me contact information for anyone else at Public Storage. I asked for her last name for documentation purposes, and she refused to provide it, said something rude, and then hung up on me.

My rent went from $40 to $80 to $140 in 12 months. I'm moving my stuff…read more I expected the first increase at the end of initial enrollment special. Apparently this is standard practice, once you're in they figure you'll suck it up because of the hassle to move

Friendly staff. Easy process! Disconnect between main offices and local staff. Overall great…read moreservice!