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Richmond, VA

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Designer Deliveries

4.0 (4 reviews)

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5 years ago

With a history of moving frequently this was hands down the worst.

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8 years ago

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9 years ago

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15 years ago

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SmartStop Self Storage

SmartStop Self Storage

(3 reviews)

Shockoe Bottom

WARNING - READ CONTRACT TERMS CAREFULLY BEFORE RENTING…read more SmartStop Self Storage - 1716 E Cary St, Richmond, VA Warning to consumers regarding billing and notice practices at this facility. Observed issues: * Rent was increased from the advertised promotional rate (~$145/month) to $185/month (approximately $197 with fees). * Written notice of the rent increase was not provided in advance by mail as part of the initial notification process; notice was delivered by email. * The rental agreement allows notice by email when an email address is provided by the tenant. * Auto-pay continued to process the updated monthly charges after the increase. Applicable contract and legal framework referenced in the agreement: * Virginia Self-Service Storage Act (Va. Code § 55.1-2900 et seq.) governs notice requirements and storage facility procedures. * Electronic Funds Transfer Act (15 U.S.C. § 1693 et seq.) governs authorization and changes to recurring electronic payments. For consumers: * Review how rent increases are communicated in the contract. * Confirm notice method (mail vs. email) before signing. * Review auto-pay authorization terms carefully, including whether rate changes are covered under the original agreement. * Keep copies of all rental terms and notices. This is posted for informational purposes so others can evaluate contract terms before renting.

It's always been a challenge accessing our unit with the limited dock space. Now they've reduced…read morethe number of carts to two for 500+ units. Customers are getting frustrated, and yet the rates keep going up. Ken

Designer Deliveries - movers - Updated October 2026

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