We have been using Julie for years. She is a real pro. I believe when it comes to knowledge she is top notch. She will not try to oversell you. She has consistently looked for the best matches and prices for us. She is first class when it comes to dealing with airlines also. read more

Julie Mitchell is a dream to work with. She goes above and beyond to help her clients. We will be using her services from now on for all our travel needs. Chris and Gary W. read more

We used Design Travel for our recent trip. Lisa was easy to work with and provided lots of options until we finally landing on Kaua'i. She took care of all of the details, our accommodations were great and centrally located. We had flight delays that prevented us from being able to make our connection and Lisa was out of the office, her coworker Julie took care of us without a second thought. Rescheduled us, changed our car and hotel reservations and even got us better seats on the plane. Lastly, both Lisa and Julie followed up with us while on vacation about our return flight and accommodation changes. We could not have asked for a better experience, we were especially impressed with the teamwork they showed in taking care of us. Thank you Lisa and Julie! read more

Buyer beware! Do not I repeat do not give a deposit with this business. They will not refund it, only give a credit and you can only use the credit within the company they placed the credit with. It makes it extremely difficult to use the credit. Its hard to reach anyone there and when you do sometimes they don't get back with you for a day or two. If I could leave less than 1 star I would. Do better be better just refund peoples money. read more

Lots of hidden charges. Happened 3 seperate times in one week for us. As well as a $1000 hidden charge for some family members of ours. The customer service wasn't good when we were finally able to get in contact with someone. read more

I had used Design Travel once and was very disappointed. Due to the company's reputation I tried them again and contacted a different agent this time, Holly. She helped us with our last minute Baltic Sea cruise. There were two of us meeting up with a third person in a different state. She made sure we were able to meet up and then fly together to Denmark. She also made sure we had transportation to and from airports and the cruise ship. She talked us into staying the night when our cruise returned. This was very fortunate since our ship was delayed making it back. People were desperately trying to get hotels and new flights. The only thing we had to do was call the car company and tell them we would be late. After being delayed on the ship it was nice to have a car waiting on us, other passengers tried to bribe him to take them instead. She also worked with the cruise agent who was not very friendly or helpful but, Holly made sure we got the room we wanted. It was an amazing trip and I am so happy we were able to go. I would definitely go through Holly again wherever she was. (it isn't a five star review b/c of our first experience but, Holly is definitely five stars) read more

I have used Design Travel for both business and vacation travel for many years. Julie Mitchell is my travel agent. She has always been very prompt in responding to my requests for information on hotels, flights, cars and even on occasion recommending destinations. I trusted her to plan our 40 anniversary trip to the Canadian Rockies and it was absolutely fantastic. I trusted her to make the arrangements for an entire group of lawyers for an annual meeting in Boston back in 2012. She has been the designated travel agent for that whole group ever since. We trusted her to plan and execute a multi-family trip to Italy. Her suggestion that we charter a boat for a private cruise from Positano to Capri was genius. That ended up being everyone's favorite part of a two week stay. But the truth is that no matter how good the planning, things just sometimes go wrong through no one's fault. That has happened to us twice now on international trips. Pilot strikes in Paris, pandemics, etc. That is when Julie REALLY shines. She has a saying on her sign..."Without a travel agent you are on your own." That is absolutely true, and as I have told her many times-"I don't want to be on my own." Julie is great and you would enjoy working with her. We certainly have for the last 20+ years. read more

I always have great vacations when planned by Design Travel. I value their expert input making my trips easy and achievable. They provide a list of available options and I just have to choose what adventure I want to go on. Can't wait for my next trip! read more

Dissatisfied & Deceiving is the two words I would use to describe this company. After paying a large sum for a honeymoon we arrived at the first hotel to find out we still owed $400+...needless to say I was very surprised. I contacted someone at their company and after a couple hours they returned the call to my fiancé and were immediately defensive about the situation which leads me to think they knew what the call was going to be about. Their employee first refused to talk to me because I wasn't the one they emailed, yet I was the one that paid for everything and Then I was told to deal with it. The customer service was absolutely terrible on their end as well as I get on my honeymoon and everything is in my fiancé's name which meant the car rental in Hawaii had to be redone since it was my debit card they had on file, as well as the fact I was called the wrong last name the entire trip...did I mention on my honeymoon? If you love surprise fees and charges this is the place for you! read more