Design a Smile by Dr. Ricardo Romay, DMD I would like to start of by saying " thank you" to Dr. Ricardo Romay and his great staff. Polite, punctual and knowledgeable staff. We have been a loyal customers to this dentist office for 1 year and have done many difficult procedures with them, but unfortunately we'll never ever come back there and here is a reason why: On 09/17/2018 a lady on the front desk ( if I'm not wrong her name is Connie) came to work definitely not in the mood and sick with sinus infection. We have done our appointments 6 months ago, and we were told that we don't need 2 appointment cards she will have us both on one, we trusted her and came on time on scheduled day. We came in and put our names in the list on the counter and waited for 5 minutes then one of us was invited in for procedures. The other person stayed in waiting room and was not even asked the reason of being there even though the name was on the list. While I waited Conie spoke to other clients in really nice manner, but has never spoke to me even though I was just in front of her. Later dental assistant came to the front desk and spoke to conie in Spanish(which is understandable and I don't mind it). 30 minutes later after my husband have done all procedures and came out I asked if I'm next. And got a harsh response " You don't have an appointment". After I told her that it should be mistake and our appointments should go together she responded " Everybody does mistakes" and I was given only one option to reschedule on other day, which I couldn't do since I took a day off from work. She has never looked at me during conversation and I was told that I'm rude talking to my husband in native language. I felt discriminated, so she can talk in her native language and I can not, it should never be brought towards customers. I haven't heard " sorry, excuse me " or any other apologies for messing up my appointment, instead the whole blame she put on me, like it's my fault. Probably she didn't want to look bad in her bosses eyes and would rather put the blame on customer. We have decided to cancel our accounts there and my husband asked her to send us doctor's notes and x-rays to emails. She responded to him immediately, but it took me 2-3 tries to get her eyes up on me and request same thing. 1 hour later we have received only x-rays but without medical history. Dr. Ricardo Romay please make sure that your staff on front desk is polite, organized and know how to keep your customers happy. I haven't been told even once "sorry" and never were addressed by my name. It's a great disappointment that people like Connie are the first person who is supposed to greet you in the morning at your dental office. P.S. Connie didn't even greet us when we came in. read more

I cannot express enough how thrilled I am with my experience at "Design a Smile" dental office on Bird Rd. From the moment I walked in, I was greeted warmly by the front office staff whose professionalism set the tone for the entire visit. Their efficiency and friendliness made the administrative process seamless. Once in the chair, I was attended to by the incredible Dental Hygienist, Meleibys. Her expertise and gentle touch made what can often be an uncomfortable experience feel like a breeze. She took the time to explain each step of the process and ensured my comfort throughout the cleaning. My teeth have never felt cleaner! Overall, my visit to "Design a Smile" on Bird Rd. exceeded all expectations. The combination of Meleibys' exceptional skills, Dr. Romay's expertise, and the professionalism of the front office staff created an experience that I will gladly return to for my next dental appointment in six months. I highly recommend this dental office to anyone seeking top-notch care in a welcoming environment. read more

Since moving to Miami, I've had such a hard time finding a good dentist. I've been to 3 dentists over the past four years before finding Dr Romay, at Design A Smile. I was shocked that he was so close to my home and I wasted my time with other dentists when he was around the corner from me the whole time. His office is always very clean, the staff extremely friendly, and Dr Romay is awesome. He never keeps you there for very long, although he will give you as much time as you want ,making sure all your questions are answered. Plus the way he gives a shot makes it so painless. Truly, I'm happy to say I finally found my dentist. read more

I will start by saying I hate going to the Dentist, I usually see the dentist when there is a major problem. Normally every 5 to 10 years. I now go regularly to the Dentist. This is all because of Dr. Romay and the wonderful staff at the office. Dr. Romay has always listened to my concerns and made sure that I am happy with the work he does. I have recommended him to all my friends looking for a dentist and they all have been very pleased with him. I couldn't be happier with Dr. Romay, I have gone from hating going to the dentist to being happy to go. I know go regularly and my teeth have never been better. read more

Found Dr. Romay's office through my insurance provider. They had good reviews so I felt comfortable going. I needed to have 4 extractions done for my orthodontic treatment. Now I understand the positive reviews! Everybody was kind, from the receptionist, to the dental assistant, and Dr. Romay. I was under the impression my extractions were going to take an hour between waiting and finally being seen but it was the fastest I had ever been attended to. For two extractions it was about 20 minutes! I highly recommended seeing Dr. Romay and his team. Fast, efficient, and friendly! read more

Design A Smile is an amazing dentistry office! Everyone from the receptionist, to the dental hygienists, and the dentist are kind and truly try their best to give you an amazing experience! I used to be traumatized of the dentist until I started coming to Design A Smile! Now I can actually care for my teeth in an environment where I'm not afraid and feel very comfortable! Thank you Design A Smile! My teeth and I appreciate it! PS. My dental hygienist Myladys (not sure if I spelled it right) is the best! Jasmine Salgueiro read more

I've been going to Design A Smile for about 5 years. Dr. Romay is the best doctor ever & very experienced!!! Every one in the office is so sweet and caring and you never have to wait to be seen. I always get a reminder for my appointment through A call and text a day before. I've had cavities and he fixed them with no problem didn't feel anything I'm not nervous or scared I actually love coming to the dentist. Cleanings are the best sweetest assistances ever. Family friendly I recommend them to every one A++ !!!! :) read more

I visited Dr. Romay's office b/c my dentist was retiring. Initially, I was nervous about finding a new dentist, although I had heard many good things. After my 2nd visit, I can tell you that I have found my dentist for life. He is an artist, kind, sensitive to your feelings, uses modern tools and demonstrates the highest level of expertise. The hygeniest and receptionist were extremely personable. I highly recommend Dr. Romay's office to anyone, the experience was stellar. They will take great care of you! read more

Both Dr. Romay and his staff are genuinely friendly, caring, and professional. They understood my concerns and immediately set me at ease. All my restorative options were explained to me, including all the risks and risks vs. benefits. I learned so much from Dr. Romay about my dental health that I really feel confidant about the decisions I made on how to proceed with my treatment plan. Thank you, Dr. Romay, for your in depth consultations and for always making me comfortable during my visits. read more

Dr. Romay and his staff are amazing! They are extremely friendly and caring, I feel comfortable every time I go. I was very nervous before my appointment due to past dentists that caused pain. I have had many things done in this dentistry from deep cleanings to cavity fillings and not one has been a bad experience, no pain! This dentistry really cares and goes extra lengths to please you. I wish i could give them 100 stars. Will definitely recommend them and refer others! read more

Dr. Romay is a true professional at heart. He takes his time and you can tell he is not in a hurry while a procedure is done. I have never had a bad experience with his staff or his great hygienist. His staff wears a uniform and not the normal nurse uniforms you see in a lot of other places. Details like that show me there is a difference in the way he thinks and operates his business. If your looking for a new Dentist or want a second opinion, you can trust Dr. Romay! read more

My name is Lyndon and I have been with Dr. Richard Romay for many years, one of his clinics is on Bird Rd where I go. Excellent staff and the Dr. Is one of the best dentists in the Miami Fl area with many years of experience in his work that When I have to see him for my check-up, I always come home happy, I leave with a big smile of how happy I am always, I recommend them 100%. Thank you again Dr Romay. Lyndon Silva read more

Visited the office recently for the first time and had a wonderful experience. Had my full exam with xrays completed and I even had a cleaning that day! Met the staff and doctor and they were extremely caring and friendly. Staff gives you the best attention and I was even given a tour around the office.. Very modern look! I recommend this office to anyone :) I'll give my 5 STARS indeed! read more

I have always had a fear of going to the dentist, for me it has always been a terrifying experience. That was till I met Dr. Romay and the design a smile staff. From the ease of scheduling and appointment, to the short wait times, and the phenomenal service. It's truly a pleasure having all my dental work done here. Thank you Dr Romay!!!! read more

Great customer service. Highly recommend! Front desk Connie was very nice and helpful. Nury the manager was excellent, very helpful and caring. Doctor Romay was very professional and made sure dentures were perfect. All dental assistants were very sweet and attentive as well. Great experience!!! read more

I have known Dr. Romay for many years and he has been treating my whole family for many years. He is a consummate professional with a great staff that makes all sorts of stressful situations less daunting. He has a wonderful staff and his care is on point. You will not be disappointed! read more

Dr. Romay and his staff are wonderful. The office is modern and welcoming, Dr. Romay took his time and did not rush with my treatment at all. He is very detailed oriented and very dedicated to the patients. I'm looking forward to my next appointment. Great office. read more

I recently finished all my dental treatments with dr.romay. Am extremely happy and satisfied with all his work and the attention I received from the staff. Great office, extremely caring staff. Looking forward to refer my family and friends for dental treatments. read more

I love Dr Romay and the professional and courteous staff in the office. I appreciate the brief waits to receive services and the upfront disclosure of fees for procedures. Dr Romay skills are superb both with medical and cosmetic dentistry. Highly recommend him! read more