Called me less than three hours before my appointment to cancel. There was no other booking for the type of masseuse that I wanted to see for at least another week. What a way to ruin a birthday! Follow up: The manager reached out the next day to apologize, schedule a new appointment, and gave a 40% discount on the massage. They admitted their failing and made up for it. More businesses should do that! read more

I had a great 25 minute massage. It easy to book online to set up an appointment and they called /texts to confirm. The waiting area was so cute and relaxing. I had a cup of hot tea while waiting. I always book services with Tunhi. She always gets me right! Get there early to unwind and enjoy the waiting area and a beverage before your spa service. read more

Design 1 Salon Spa - Cascade - Massage table - Nail Salons Near Me - Grand Rapids, Michigan

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I hate to leave a bad review but i went in, asked for layers and a trim, this is the result. It is about 4 inches shorter with no layers, and she left a weird tail of long hair in the back i'm really confused about. The layers do not fit my natural hair texture which she knew about. I cried the rest of the day once I realized what it looks like out of the salon as it looks absolutely nothing like the reference. Stylist was Jayne B I believe. read more

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In 2024 I came here to book a trial for my wedding. They scheduled me with one woman who did a great job, but when I went to schedule a second trial (wanted to try something different) they said she wouldn't even be available for my date and gave me someone else. She did great, so much so I started visiting her for haircuts. However, today, I got stuck behind a firetruck on the way to my appointment. I called ahead 5 minutes before my appointment, let them know I was on 28th and explained my situation, my GPS was switching ETA times but I was 5-8 min away. Over the phone, I was told I could try but due to my stylist having back to back appointments I may not get in. I came in 6 minutes late and when I went to reception, she scoffed at me when I gave my name and said "oh you're not getting checked in." I was understanding of the situation, but would've liked to have been treated with a bit more kindness. I have never been late to or missed an appointment before. My stylist had cancelled my last one due to her own plans, and I wish she would've talked to me directly today to sort this out, especially since she now had a free hour without taking me for my service. Overall, place is clean, hair and makeup for weddings were great and efficient, but I do hope customer service can improve a bit! read more

Worst customer service I have ever received. Front desk was rude and harassing. I contacted the owner twice and never received a return call or email. I will never go back. read more

Went to design 1 in hopes that they'd be able to give me the hair I had wanted for my upcoming bridal shower. When I booked the appointment, I was quoted $159 for an eyebrow wax, color and cut. When I arrived, the stylist took me back and asked what we were doing. I showed her this picture. At first she stated that she was confident with that choice. After mixing the color, she came back and informed me that she double booked herself, so she wouldn't be able to give me exactly what I wanted, but that I could come back to finish the process. I was understanding, as it can be naive to expect exact and identical results on different hair. Once she started doing my hair, she immediately began rushing through the process. She only applied bleach to the top layer of my hair, so she could get to her other appointment. Once it was time to wash out, I had looked at myself and noticed there was color all over my skin. I also had to ask about the eye brow wax, in which I received a response that didn't sound like it was planned to be done. She then brought someone else over to do the wax because she told me she didn't feel like doing it. After washing it out, I stood up and realized I was soaked from my head down to my butt. Once she started drying my hair, I had realized it was a complete different color than I was hoping for, but tried to remain optimistic that it would still turn out well. Once it was done, she walked me up to the counter to pay and walked away. They then told me the total I needed to pay: $287. Almost DOUBLE what I was quoted. After inquiring about the extra charge, I was told I received a "balayage" and that I can't expect my hair to take exactly like the picture. I tried informing the staff that I was not given a full service due to the stylist double booking her appointments. They still made me pay. I spent the next morning scrubbing my face and neck to get the color off, as that was the day of my bridal shower and I didn't want color all over for this event. I'm amazed that they were okay with over charging, after admitting it was not what I asked for and letting me leave with my backside soaked and color all over my skin. read more

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This was my first visit after attempting several visits at others spas on the east side of the state , AKA "Detroit " area . Extremely satisfied with my visit, I had a Facial , I love getting a facial. Getting my pores cleaned, my skin exfoliating, hydrated, and must needed. I was assigned to Sam, she has been an Esthetician for 20 years and Yes amazing. I guess if your old school of getting a Facial. Omg she is the one. If you're Not then see her anyways . She will remind you what a real facial is all about . Sam is friendly, personable, and listening to your needs. I really didn't know what type of facial I needed, but she explained what I needed. I agreed. My skin needed help. As far as the front desk service, it was ok . I won't jump up n down over the friendliness but I wasn't there to get a facial from them lol As far as the service, incredible, amazing, just breathtaking and as far as the results, just what I wanted in a facial. My skin feels amazing and looks amazing. As far as a clean environment, exceptional. Selling additional products, Yes, with no prices. However if you ask they will tell you. Prices are right on if you go to other beauty stores FYI. Prices, just normal. What I go back? In a heartbeat, Yes . Amazing. read more

I had a great experience at the 28th street Design 1. Tessa was super friendly and knowledgeable about products that I was curious about. She showed me the redken quick blow out spray (which is now my favorite. it smells so good) I showed her some some examples of hair cuts that I liked and she gave me exactly what I wanted. The waiting area was very clean and nice and everyone was super friendly. read more

first visit back after the re-opening after covid shut down. LOTS of precautions in place. you check in via text message from your car. they tell you to come in when it's time. safety glass/separators up at front desk, near the hair wash bowls. masks worn by staff and clients at all times. little hard to talk/understand, but, overall I thought they did a great job with health/safety measures while making you feel pampered and providing excellent service. Henry cut/colored my hair - my first time with him. I've already made my appointment for next time - thanks! read more

Unimpressive, overpriced, and the worst customer service I've ever experienced. A group of us planned a spa day for my mom's birthday. Unfortunately, she got lost driving there and was running 15 minutes late. The massage therapists assigned to us were only concerned about their schedules and not the purpose of our appointment. Shooting me nasty looks and talking down to me as I was holding up their schedule trying to make sure my mom was okay, not stranded on the road with the snow. I tried to explain to them that this appointment was a gift for my mother and this was suppose to be a relaxing experience for all of us. I tried to convey that I understand the situation we put them in by being late and understood that they would need to stop our services at the appropriate allotted time to not interrupt their next client. However this therapist silenced me, and would not listen and continued to minimize me. If you're looking for a relaxing spa experience, spend your money somewhere else. They do not respect their customer's lives and treat customer as an inconvenience if the customer disrupt the therapist's precious schedule. To the owners - treat your workers better so that they are not taking out their work frustrations on your dwindling customers. read more

Awesome massages, super friendly staff. The environment is also relaxing. Cucumber water us amazing.

Cara is the best Esthetician ever. If you need a facial or waxing done, I have been seeing her for about 10 years now and she is phenomenal every time. Super kind, understanding, and patient as well. Go see her! read more

It's so sad how many people spend hundreds of dollars here to leave not fully satisfied. Somehow, my hair cut and color came up to be nearly $300. I was in shock. Worse yet, the color was barley, and I mean very barely, noticeable. People: save you're money and go elsewhere! read more

I got my wife a manicure and pedicure for her birthday. Front desk lady was extremely rude to her. Never going back.

Unfortunately this was the worst pedicure I have ever had in my life and $70 wasted I wanted the executive but ended getting what a 6 year old could do short massage paint everywhere and nails cut to a point like so bad they would get stuck on a blanket or my socks and pull had to go home and fix they didn't even clean then out or push back can't say I'll go back will definitely keep to my cheap-o places as I get more and they are filed nicely read more

I decided to use this spa to get a manicure for my wedding. I had heard good things and wanted to get a well done manicure. I did some looking on your website and saw that you offer Dip manicures. So I made an appointment. When I arrived, the front desk was very nice and welcoming (as they always are when I have been here in the past). But when I sat down to get my manicure, the woman who did my nails was very short and a bit rude. Now I don't mind not having a conversation. But she wasn't very pleasant to be around. She did mention that Dip Manicures were a new treatment they offer. But I assumed the quality would still be up to standards. Unfortunately, I was very wrong. When I left I noticed that my pinky nail was very messed up. Which doesn't make sense because my nails weren't wet... So I went back to get it fixed and the woman who did my nails didn't even acknowledge me once. And I never got an apology. She had someone else come out and fix my nail. Which didn't even actually fix it. She filed off the top layer and re-painted it and left. I sat with my hand under the fan for 15 minutes. Not a single person came to check if my nail was fixed or even dry yet. I spent a lot on a manicure and it was for my wedding. The service and quality was worth $5 and not the $50 plus tip I paid. read more

Check in and check out process was super easy! I was in and out in under 45 min for a haircut, and let me tell you, I have super thick hair. Audrey was amazing, and my mom goes to her too. She gave great advice for my type of thick, coarse hair, and i will be back! For $34, I would definitely recommend this place for a cut, as that is my only experience so far. read more

Was not impressed, they get u in quick because there are so many stylist. I went to color my grays and when showed the color it was a warm brown after applied and in sun it looks black. The hair washing was one of the best... massage my head and neck. The blow out was little to desire, I had to have her repeatedly dry sections over because it was still damp. Plus no body very flat. The sweet young hairstylist tried her best but I wasn't satisfied. Plus I had a $10 off coupon that I had to tell front desk three times to apply, they try to sell you hundred dollars worth of products. read more

I took my Mom here for her birthday on Easter weekend. We had 80 minute deep tissue massages as well as pedicures. We waited a few minutes to be called back after checking in. All the staff at this location were super nice and friendly. Anyway, I had a male massage therapist. I asked for deep tissue, and normally, people do not use enough pressure for me. This guy totally used more than enough pressure, which is amazing for me. Awesome massage. My Mom enjoyed hers as well. Pedis were next, and they put us in a room together. It was my Mom's first pedi, and she loved it. The girls working on us were so down to earth and nice. It was an awesome experience all around. read more

Easily the best pedicure I have ever had! With some extra time on a Friday and needing some pampering, I called Design 1 and booked an afternoon pedicure. I'd never been to this salon, but my sister gets her hair cut here, and it wasn't far, so I figured I'd try it out. I arrived to find a lovely and very large salon. After checking in, I was offered a drink. My request of water was met with the further query, "Lemon or cucumber?" Cool....although I do prefer my H20 plain and that is what I got. I cannot give the pedi a full 5 stars for a couple of reasons: --I was kept waiting for several minutes past my appointment time without explanation or apology --Nail color selection was somewhat limited. They have only OPI polish, which is great, but apparently rotate OPI collections, none of which are that large. FWIW, though, I did end up loving my color ("A to Z-urich"). --the nail technician presented me with a menu of available pedicures. The list did not include prices OR their simplest least expensive pedi. Luckily I had checked out available services on the website. --price points are a bit high for Grand Rapids. The signature pedicure was $55. But if you are getting a service for the first time, they do have a $10 off coupon on their website. Thus, I paid only $45, which is not bad for a full hour of true pampering. However, on the plus side: --the signature whirlpool pedicure was awesome! It included a scrub and a mint mask, and really was a great way to spend an hour. --I liked the separate pedicure room. --the nail technician, Amanda, was incredibly careful and thorough, and seemed as if she actually enjoyed her job. --the foot massage she gave me was amazing. --A week later, the polish is holding up very well. I'll have to find time for another pedicure during my next GR visit! read more

I received a massage with Suzette. She was AMAZING! She's warm, welcoming and will address any concerns you may have. I cannot think of another instance where I was more relaxed and at peace than during my massage. I would definitely recommend Suzette to anyone looking for an incredible masseuse. read more

I needed a haircut for a funeral, stat. I had a packed schedule this week dealing with some incredibly difficult situations. But... Gotta try to get my hair looking decent - I had also hoped it might be nice to do something for myself for that spare hour. I regret it. I have (or rather, had) very long hair. Roxie and I agreed on a length, then she cut. And cut. And kept trimming up. Its at least 2 inches shorter than we agreed. I planned to cut off quite a bit, but expected to be able to braid it and put it in a bun (as I explicitly told her). I don't know if she was unhappy to take a last minute appointment, because she was also a little rough. Like I have never had a cosmetologist jam a long fingernail in my ear while shampooing. Is it the worst haircut I have ever had? No. Do I like it?Also, no. Its cut. It will grow back. Its certainly not the worst thing to happen to me this week, but it absolutely made a bad week just that much worse. I appreciate that Design 1 could get me in last minute on a Monday. Thats the only real positive. I will never, ever go back. I was charged an obscene amount for a basic shampoo and cut, and I never even got the stupid water and lemon. Maybe Roxie didn't like me because that day, looking pretty was the least of my worries. Maybe she was overbooked. But she slaughtered my hair. I waited a few days to see if I would get used to it to review. I don't even think its straight. What the heck happened? She didn't even let me look in the mirror at the back when it was done. Why I tipped her so much is beyond me. I was trying to be nice, and I guess I was still hoping for the best. When I got home and the plastic bag she tucked behind my neck was still there, I knew I was in big trouble. My home mirror didn't lie. For $65 for a 20- minute shampoo and cut, I feel sick that now I have to be seen like this. Thankfully, its just hair. It grows back. But, for real, I would rather cut my own hair with a rusty butter knife. read more

I did not like this place. It was super yuppy...stuck up employees and clients. Everyone was rigid as a board. Plus they put some special conditioner in my hair, that I didn't ask for, and tried to charge me $30! Actually, they DID charge me $30, and I wanted to get out of there so bad I just paid it so I could run out. But received a refund later, after calling to complain. And they were jerks about it. I would go here, unless you are super snooty and like that type of atmosphere. read more

I found this place via Yelp and had a 4pm appt. It was easy to book over the phone. Someone offered me iced cucumber water when I walked in. The place was quite and spacious and clean. I think I had a girl name Kenny do my nails. She was very polite and did Shellec on my nails. It was my first time trying Shellec. I like the results. I'll be back to do my nails and will try a massage too. read more

Design 1 Salon Spa - Cascade - This was 1 week after I got my nails done using Shellec. No chips at all!! - Nail Salons Near Me - Grand Rapids, Michigan

I had an appointment last week and it was my first time to the salon. I have heard great things so I thought I would give the salon a try. Sadly, it was a complete disaster. The lobby was clean and nice but the salon area was dated and a complete mess. The color area had hair dye splattered on the walls and the shampoo bowls looked like they haven't been cleaned in years. The towels weren't folded and just thrown on to the shelf. The stylist suggested I get a partial balyage and I followed her guidance, but I felt rushed the entire time and my hair was not processed long enough. I ended up having orange colored roots. At the end of the appointment she said I could come back within the next two weeks if I didn't like anything and she would fix it for free.... not the greatest way to end an appointment... I just don't think I trust her to fix my hair when she already messed it up. I don't fully blame her because I do believe this falls on mismanagement of the salon. 1. the stylist should have longer appointment times based on her abilities, 2. she clearly needs more support or guidance. I spent a lot of money for poor quality service and I am so disappointed. I do not recommend going to Design 1 Cascade. read more

Design 1 Salon Spa - Cascade - Nail Salons Near Me - Grand Rapids, Michigan

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Marah is magical! I get a cut and color every 8 weeks religiously and she continues to make my hair look and feel fabulous. Marah is professional and trustworthy. I would highly recommend! read more

I have been going to Design 1 for the last 5 years regularly for my hair. I have never been to anyone except Allison D. so this is mainly for her. She is a great stylist, always gives me what I ask for, but she knows best. The place is always clean and upscale. I definitely recommend it! I am sad that I have moved states and now have to find a new stylist....boo! read more

I'm from out of town and just wanted a shampoo/style. I got a last minute appointment here. It's a beautiful salon. Nice spa feeling and up to date but no snooty attitudes. Friendly yet sophisticated. Tasha gave me a great blowout and the price was right. Highly recommend. I travel all over and try out new salons all the time. This one is a keeper. read more

Henry Jackson masterfully cut/shaped my thick, coarse, wavy (just past) shoulder length hair into a sleek style. The magic he did with his scissors left my hair looking like it wasn't coarse and thick at all. He also used Moroccan Oil on it, ironed it, and now it swishes when I walk, which doesn't usually happen with thick, coarse, wavy hair. I highly recommend Henry Jackson to cut and style your hair! Josie S. read more

I can't thank Roxy and Ana enough. Great service and made me feel comfortable throughout the whole process. After using black box dye on my hair during quarantine these two saved the day and got me back to an amazing natural color. 10/10 would recommend! read more

I visit Design 1 about once or twice a year for a pedicure. I go with my mom (who pays) and it's really enjoyable. I wouldn't pay $60 to get a pedicure normally, but if it's more of a spa experience you want, then it's worth it. She doesn't like other places where it's loud and not relaxing, so she goes here. When it's two of us, they'll usually put us in a smaller room with two chairs. My pedicures always last a long time, and one time when it did chip off, I went back and they fixed it for me. Very good service here and they always offer you something to drink. Never have to wait. read more

I went here for an up-dip and make up for a wedding. Kama did my hair and did a wonderful job. I took a picture of what I wanted and she did a nice job recreating a do similar. The make up on the other hand, not so much. After the first eye try, I looked like a clown... Like Mimi I the drew Cary show. Second try was better, but the donation that was supposed to magically match my skin tone made my face two shades darker than my neck. When she was done, the make up looked very caked on and not natural at all. I ended up going home and toning it down myself. Shouldn't have to do that for $50. read more

Suzette is a wonderful masseuse. I never fail to come away from an hour with her more relaxed and happy. She will focus on any aches and pains you might have, she is pleasant and upbeat, and I always look forward to my appointments with her. Highly recommend. read more

I recently moved back to this area and needed a haircut and an eyebrow wax. They got me in quickly and my stylist was wonderful. I used to come here when I was in high school a really long time ago. It was so much more trendy and current decor wise. I don't know why they changed everything to sort of run of the mill suburban decor, but it takes away from the experience. That is really my only complaint though, and maybe I'm imagining that it used to be better. The price was right on point, the services exactly what I need and the stylist did a wonderful job, so I will be back. read more

this place is awsome i have been going there for the past 8 years and every time I go they dont dissapoint at all. if you want a great facial go see megan she is so funny and fun to be around, plus she always asks if anything is bugging you about your skin and she will try to fix the problem for you at your vist. Iona does a great hair color and cuts she also is a very fun person to be around also. The front desk people also are very kind and happy to help you from the very minute you walk in the door. The atmosphere there is relaxing calming. read more

From a simple trim to a "oh dear god help me" cut, I have always felt well advised and gorgeous after visiting this salon. I am a woman who has maintained long hair for several years. J.P. respects that. Instead of suggesting unmanageable styles, she suggests a solid haircut that suits my routines. Her hair product recommendations are simply incredible. At many other salons I have felt that sales outweighed good advice. I often purchase hair care supplies at Design One because they just plain work. I am never urged to overspend; the stylist shows me what she used that smells so wonderful and works so well toward my desired look. Aside from my favorite stylist, this establishment hosts polite and attentive receptionists. Coffee, water, and comfortable couches are available for any wait time. They also keep a list of products suggested by your stylist for a future visit - just in case you want to get that great look at a later date. It is true that the service costs a little more. However, the comfort of knowing that my stylist isn't going nuts on my hair is well worth it. To conclude, fellow yelpers, the product suggestions are awesome, the stylists are great, the reception is ideal, and I highly recommend a visit. read more

So disappointed... something was left in the toner bottle and turned my daughters hair a reddish brown color. She's heartbroken and unfortunately we have to wait a few months to dye it back blonde. There is damage to her hair... should have just stayed home. **Update!! The senior stylist offered to fix her hair and cleared her schedule!! She works miracles, because her haired turned out beautiful!! Whew!! read more

I've gotten quite a few pedicures in my days, and I've had both good and bad. This was definitely one for the good. Was it $55 good? Well, no not really. I've gotten an equally good pedicure for significantly less and felt like I got just as much attention. The chairs were your typical pedicure chair with the drain tub/whirpool. The headrests on the chairs were at a very odd angle and it wasn't especially comfortable to have my head back against it. I am pretty used to the massage functions on these chairs and could not get theirs figured out. My nail tech was very friendly and she did a great job and I did get a couple of coupons for next time, but I really doubt I'll go back. I just can't get past the $55 price tag. read more

Super waste of time and energy. Made an appointment only to be told that by JP that she wouldnt do my perm, because of the condition of my hair. So I went to 3 different salons much better than design one and yet all 3 said it was in perfect condition for a perm -Cant stand a lazy lair. So you were just lazy and didnt want to do or didn't know how to do it. Then I went to the Plainfield location and had it done by Patrick-and told everyone at that location about the lazy lair at cascade. read more

I wasn't happy with my experience, I made the appointment online and they said the service (blonde highlights) would be $150.00, a little pricey, but okay. When I got there I told her that I wanted to be blonder for the summer, so she upsold me ( a certain technique that she wanted to use that I never heard of, something to make my hair shiny, etc.), for a total of $200. When I got home I was disappointed, my hair looked darker and where she had used the "technique" looked flat and one dimensional. I called the manager who said she had to talk to the stylist. The manager called back and said I would have to pay more to get the highlights. I explained that I had agreed to everything the stylist had recommended and if $200 isn't enough to get blonde highlights(!) she should have told me that upfront. She finally agrees and when I see the stylist she is openly hostile and argumentative. I was in tears. I got what I wanted in the end, but it was a very frustrating experience. read more