I recently visited this store after checking out a few others, and my experience was a mix of good…read moreand bad. Initially, I was impressed by the wide selection of beautiful Indian dresses at reasonable prices. The vibrant colors, intricate beading, and variety of styles and sizes truly stood out. As someone who doesn't normally shop at Indian clothing stores, I was taken aback by how stunning the designs were.
After spending about 2.5 hours trying on multiple dresses, my daughter, best friend, and I each chose two outfits. In total, we spent around $1,000, including alterations, and were asked to return in a week to pick up the altered dresses. The owner was kind and helpful during the selection process, even bringing out dresses for us, though I did notice some styles were not presented--possibly because they weren't available in my size.
However, things started to go downhill after that. When we returned for the dresses, the alterations were completed, but the fit wasn't perfect. My dress was still baggy at the top, and my friend's dress didn't fit well in the bust area. The owner insisted adjustments like wearing a push-up bra would fix it, so we reluctantly accepted. Additionally, my dress had a strong odor that she dismissed as being from the plastic wrapping.
The problems didn't end there. A day before the wedding, I discovered the skirt to my daughter's dress was missing. After hours of coordinating, the owner's son met me halfway in Fairfield to deliver it. Then, on the wedding day, my friend realized the scarf included with her dress didn't match--it was purple while her dress was blue. Worse, the pants from one of my daughter's dresses started falling apart before the event, even though they weren't tight or strained.
Despite these issues, we enjoyed the wedding. But upon returning home, the odor on my dress became unbearable. Leaving it out for a week only intensified the smell. I took it to the cleaners, but they refused to clean it due to the beading. Left with no choice, I washed it delicately at home, which made the smell exponentially worse--so much so that my garage smelled like something had died in it. The odor was nauseating and lingered long after. I've since had to seal the dress in a trash bag and place it outside, but even then, the smell is noticeable.
I contacted the store again to address the issue, but they haven't followed up. Their lack of concern for customer satisfaction, especially for someone not familiar with shopping at Indian stores, is disappointing. The experience left me feeling neglected and undervalued as a customer.
Final Thoughts:
While the dresses are visually stunning, be cautious. If you notice any strong odor on the clothing, avoid purchasing it. The smell can be overpowering, and the customer service post-purchase was not supportive. Unfortunately, I cannot recommend this store due to the overall experience.
