Top Class. Very clean. Staff engages throughout the process, and are most safety conscience. + You…read moreget to remain in your vehicle. I really dig their operation. Executive Center Location.

I've got in my car oil changed here twice and now getting coolant and air filter changes. The…read morecabin air filter was way more dirty and in needing replaced. That cabin air filter is harder to access being behind the glove box. Excellent and fast service. Would definitely use again.

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

It was a Friday afternoon and I was running errands for my wife so I decided to go here because my…read morewife's van was saying that she needed an oil change. I called ahead and the guy on the phone was super friendly said to come on in and they didn't have a wait. Showed up a few minutes later, they took the van right and I sat in the waiting room. After about 5 minutes, a super nice gentleman came to me and showed me the dipstick of my wife's van, covered with what looked like really clean oil. He explained to me that because I had synthetic oil, I wouldn't need an oil change for another 1,500 miles or so. He told he'd reset the warning light, but to keep an eye on it. I'll definitely be coming back when it's time, it's rare that you get such honest and helpful service this day in age.

Quick and easy!! Love these drive thru oil changers. The staff is also super friendly and nice!…read moreThank you guys

I'm always afraid when something goes wrong with my car. I'm a single woman and just moved here. In…read morethe middle of 100 degree weather the aircon gave out and I researched auto repair places. Eddie and his guys identified the problem showed me pictures and had the car ready in two days, no holding information back, no hidden costs just straight up quality service. I'm entrusting my car to these guys. So happy I found them!!!

Got a $2000 estimate for a job done for $200. Out of control, pricing on auto repairs. DIY your…read morerepairs, it will stop the abuse from these shops.

I came here for an oil change. The prices were great compared to Washington state and the service…read morewas just as great or better than our previous oil change shop. When the oil change was done and paid for, I went to my car and realized that they vacuumed the inside floors and wiped down the dashboard and windshield. Great customer service as well!

I cannot vouch for the oil changes here, but I'm giving them 4 stars for one reason, and one reason…read morealone: they didn't try to sell me on additional maintenance when I came in to get my state inspection sticker. Every place I've gone to get my sticker in El Paso has tried to sell me on extra stuff, usually air filters, but one place even wanted to replace my car battery. I appreciate them not doing so. If you need to get your Texas State Inspection sticker in El Paso, give them a try!

The staff is professional. Only do what is needed and they take are honest. The staff moves to get…read moreyou out fast. The owners are always present. They do not up sell you . They advise you what is needed and what they recommend. Honest people. Also they do amazing car detail work. They are very clean, honest and organized.

*sigh* These guys don't get nearly enough credit for their services…read more Now, I've been going to this place for well over a decade to get my regular oil change and whatever other services were needed at the time. Not once have I ever had a complaint or issue with this establishment's work. So you can imagine my surprise and dismay when upon looking this place up to conduct my obligatory Yelp check in, I find that they only have one star from ONE review. Yeah. Take that one with a grain of salt, because I'm about to give you guys the real skinny on Pit Stop. Pit Stop is the place you come to get your service done on the spot; get in and get out. That's it. This isn't a Firestone where you may end up dropping off your vehicle for hours at a time because the repair or service needed may require a more in-depth analysis and repair. Think of Pit Stop as....like the pit stops conducted in the Quaker State 400. They are quick, efficient, and most importantly...affordable. I've been to a similar Pit Stop in Lawton, Oklahoma and let's just say...those guys would continually try to rip me off by offering me services I didn't even need or already had done. Another Pit Stop in Fayetteville, NC caused my engine light to illuminate after conducting what was supposed to be a routine oil change. That was the last time I ever got my oil changed at that particular pseudo mechanic's garage. The Pit Stop on Viscount, however, is nothing like that. Not only are these guys honest and just plain bottom line up front (BLUF), they also offer additional services which, in turn, only aide them in bringing in even more Benjamins. Nice work, fellas! They also do windshield repair, headlight restoration, and as I just recently discovered...engine steam cleaning. Very handy if it's something you've never had done and have owned your vehicle for more than, say...4 years. This is literally the ONLY place in EP I'll go to for an oil change simply on the premise that it's quick, easy and cheap. Some may not agree with me or claim they'd rather change their own oil but...hey--I'm a computer geek, not a mechanic. I pay other people to work on The Batmobile and take no shame in admitting that. The aforementioned 1 star review ought to be filed in the archives of once disgruntled patrons who couldn't determine the difference between a socket wrench and a screwdriver, and was most likely written in a fit of rage over a one-time botched transaction when they could have just taken the vehicle back and made the mechanics do the job over again. Pit Stop is worthy of 5 brand new shiny steam cleaned V6 4.0 engines out of 5. End of story!

Brought both my vehicles in for an oil change with Bobby, he was very helpful and informative of…read morethe process. Excellent customer service definitely will be coming back and recommending to my friends and family

I was at your location off of Pelicano Dr in El Paso TX on 11/2024. I got an oil change with no…read moreissues what's so ever. Not one complaint about having trouble opening and shutting my oil pan from underneath my vehicle. Now 5000 miles later time for my oil change and the oil changers refused to do any work on my vehicle because it was tightend way to much. They show me right away, and I took pictures of it. The nut is obviously worn off if they tried it would break my oil pan. Again no issue was reported before hand so there should be no issue now. Oil changers was the last place to do my oil change only a month ago. I travel for work yes which shouldn't matter because I'm allowed to drive my vehicle 5000 miles and it still be OK for next oil changers. I say this because speaking to Christopher your regional manager he thinks I drove half way across the country and banged it someway and cause the nut to be worn as it is. Now I am in Water Town NY. I need an oil change. As I told you I travel for work. I need a solution to this problem. I drive a 2021 Ram Classic 5.7L, my truck sits pretty high i have side steps that would have been damaged had I ever bumped anything. And I drive for a living nationwide in one month I didn't damage my oil pan. Now after speaking to manager at store and Christopher regional manager. He says not you guys fault basically and I drove across the country and caused my own damage. I have followed all steps I needed to follow hopefully this plays out well. Update soon.....

Had my car towed to Jay's after seeing the good reviews they had. They were all so friendly and…read morehelpful. Gave me and my son a ride to our hotel and it was only a short hour and a half or so later that I received a call about my car. They told me it was something that would be taken care of at the dealership so I needed to tow my car to the dealership and they didn't charge me the diagnostics fee. They also sent a "digital inspection" which showed all the areas they checked of the car, gave a little information and/or a photo - very nice touch. Anyone in this area needing a mechanic would be in good hands here.

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

I just went to get an oil change. Service was great! It was affordable, quick and professional…read more Paco made me feel like I'm a valued customer.

Super fast. Friendly. Didn't have to wait. Passed about 4…read moreother oil change or tire places that over inspection, but their bays were full. Was lucky enough to find this location and was in and out in a few minutes!

Excellent service from start to finish! The team was friendly, professional, and completed my oil…read morechange quickly. They explained everything clearly, didn't pressure me into extra services, and made the whole experience easy. Great value, quality work, and outstanding customer service. I will definitely return and recommend this Valvoline location to family and friends.

Excellent oil and filter change service. The staff was friendly, professional, and very efficient…read more They explained everything clearly, used quality products, and the price was fair. I will definitely come back and highly recommend this place.