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    Desert Heights

    2.1 (14 reviews)
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    3 years ago

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    Barstonian Apartments  - [stock photo]

    Barstonian Apartments

    (14 reviews)

    The manager of the Barstonian Apartments in Barstow, is on a self-centered, entitled, power trip…read more Doesn't believe in doing good deeds. All discussions or suggestions, end at the managers desk. Nothing gets relayed UP the chain of command. The Barstonian tenants are willfully abused by the manager's unwritten interpretation of ICI policies and with a mean attitude. The properties website has not been updated in about 6 years. Most of the 'Points of Interest,' are closed. The manager will not even help a tenant create a work order, even to protect a tenants health. The manager insists that all maintenance requests be submitted by the tenant, on line, and that everyone must use 'the app'. Having internet access and a computer was not listed on the requirements to move in. I know of people who don't even check their email, much less ever go on line. The manager is disliked by EVERYONE I have spoken with (Including co-workers). The manager's 'go to' phrase is; "That's just Corporate Policy". When you ask to speak to a manager, the reply is frequently "I am Management". The manager is the major reason for the abundant negative word of mouth comments around Barstow about The Barstonian Apartments. There used to be a waiting list to get a unit at the Barstonian. Now the occupancy rate is terrible. I know of several prospective renters that were admonished by current tenants to 'stay away from The Barstonian'. I have personally known two separate renters that were cheated by the managers interpretation of the lease. By law, there is supposed to be an on-site employee, but no one knows who it is. If you call the after-hours number, there won't be a response unless it concerns something that is: Flooding, Burning, or Bleeding. This used to be a nice place to live, but since ICI acquired the Barstonian, the quality of life has taken a severe nose dive. Even the Manager moved out. There used to be activities, and get-togethers, sponsored by the property. Now you're lucky if you don't step in dog crap on your way to get your mail. There is no USPS out-going mail box. The sidewalks used by handicapped individual are frequently blocked because cars, and trucks have pulled too far forward. Most of the concrete stop blocks are missing. There are many easy fix items that have been allowed to fester and become bigger problems. I feel certain that none of the negative aspects of this place have filtered up to Corporate's attention. The vehicle gates to the property rarely work. "Security" is a joke. Having "Security" driving by (incognito) at night, and then sending an e-mail to the manager in the morning, does nothing to deter the criminal element. Why is my rent and Renters Insurance used to pay for this kind of 'security'? This community is frequently targeted by druggies and the homeless crowd. My personal transportation has been vandalized/targeted three times, but I have nothing to show for it, but the repair bills, and Police Reports. Yet, I am required to have Renters Insurance. I should get some kind of financial rebate for my Renters Insurance. Sometimes, drifters sleep on the property. The landscaping work is adequate, but what they are mowing isn't a grass lawn, and it is full of weeds and scalped spots. The amount of water run off every morning from the sprinkles is unbelievable. The Barstonian manager is only interested in making money from the suffering of the tenants. I am sure the manager is good at something, but it's certainly not being user friendly. I don't think the current manager has any future being the 'holy grail' of management for Investment Concepts.

    Would never lease with these people again! You can call maintenance a million times and they will…read moregive you the run an around a million times! I was supposed to get my ceiling repaired (due to leaks & ceiling mold that I warned them about before it got worse) almost 6 months ago when it was cold and raining they barely came and fixed it in June !

    Montara Apartments

    Montara Apartments

    (6 reviews)

    My apartment complex keeps unjustly charging me a $25 late fee for renters insurance. I submitted…read moremy renters insurance on time, but because it wasn't submitted before the month began, they imposed the fee anyway. The following month, after confirming they received my insurance, they charged me again, claiming the declaration page wasn't included. This feels like a deliberate attempt to nickel-and-dime residents. Lisa Anderson, the regional manager, is impossible to reach, and the leasing and corporate offices seem disorganized and unhelpful. It's frustrating to see hard-earned money taken unfairly due to what feels like predatory practices. Residents deserve better accountability and professionalism. The leasing office is insisting I pay with a cashier's check to avoid their $25 fee, but if I pay online, they demand I include the fee--and they can't even confirm if it will be refunded. It's not about the $25, which I can afford; it's the principle. This management company will seemingly do anything to nickel-and-dime residents, showing no regard for fairness. On top of that, the property is infested with roaches and rats, and there's a constant bad smell coming from the vents and bathroom sink. Instead of addressing these serious issues, they focus on squeezing extra money from tenants. It's unacceptable and reflects poorly on such cheap, negligent management.

    It's a nice apartment but the rent price is way to much and no worth it. You have people jumping…read moreover gates digging in the trash. No parking spots are given so it's a first come first serve kind of deal . Not worth paying almost 1400 for a 1 bed 1 bath.

    New Desert Vista Apartments - View from the swimming pool

    New Desert Vista Apartments

    (7 reviews)

    I've lived here for a year and a half and have to move for my next job, but I really love this…read moreplace. It's a great community of people to begin with, and even though hundreds of people live here, it's so quiet, all you hear is the birds chirping. It's got 2 pools and jacuzzis that are professionally maintained and kept crystal clear. The management is friendly and capable and goes the extra mile to organize monthly events and coffee clatches with tenants at the office. Lupita also worked with the corporate ownership to get them to pay for the feral cats around the complex to get spayed or neutered and their shots to cap the population and keep it healthy. The maintenance crew, Luis and Jorge, are friendly and helpful and hard-working staff members who always get the job done promptly and skillfully, and Lupita and Victoria are also quick to make a work order if anything needs repair. A bonus is that the Wash connect vendor just installed brand new washers and dryers in both laundry rooms a few months ago! And finally, the entire complex is at the edge of town up on a hill just below the sports complex, and from the corner of the property, you can explore the wide open desert and networks of dirt roads for miles on end. While sitting in the pool or jacuzzi, your view is of the open desert with the mountains in the distance. And yet, for all that, the rent is only $800/mo for a 1 br, $900 for a 2 br, and not much more for a 3 br. They also accept section 8 housing vouchers. And yet there's more! Each unit comes equipped with a dishwasher, full gas oven and stovetop, and, unlike many rentals in Barstow, a refrigerator! Each unit also has its own water heater, and central heat and AC. I'd move here again in a heartbeat!

    Best place in Barstow for sure! Low rents, nice area and management gets everything done right…read moreaway. Spacious units and they pay cable and internet. They have a long wait list for a reason, I highly recommend this place

    Suncrest Apartments

    Suncrest Apartments

    (2 reviews)

    I do wish I could give a negative star. I walk into the office and this lady approaches me, puts he…read morehand in my face and says you need to wear a mask. Mind you non of the employees are wearing a mask at all. I walk back to my car grab a mask and come back in. I'm wear my mask and I come back inside and look at the lady and I say "excuse me but why do I have to wear a mask of non of you are wearing masks"? She said we are employees so we don't have to wear them. I am not against masks I still wear them at my job. My issue is her bad attitude. So had no right to put her hand in my face nor did. She have any right to act the way she did. That was really unprofessional and very ill mannered.

    Negative: Suncrest Apartment is bad reviews and no responsibility when who tired to called them for…read morefixing at home or refrigeration kept to dropped water or ice off and on re-again, so dirty at trashed was really so messed, laundry has been so dirty with big died in the sink and no ones cleaning, there is follow the quiet at 9pm but downstairs is still so loud and drama or too loud by passed the time, bad smoke at outside and I can't open till he gone, they keeping to catch our parks, the bugs kept came up and killed the bugs since we called the manager ordered in 2 weeks and it's gone till a few weeks and the bugs show up from near door or downstairs.. But we moved in here and who was live here before they moved and they just ruined a few anywhere, that's not cool. They didn't put the sign for which close the laundry or open, they closed the gate without me know when I came and my clothes are still laundry in there was locked the gate and a door is still open. I'm pretty so upset and I jumped the gate and took out clothes and back to jumped the gate, on way home. But one things I laundry around at 11pm then they closed the 10pm and changed to 7:45pm and they didn't information is about laundry have been fixed and they forget to conversations and they still not conversation. Positive: Good deal with rental for 3 bedrooms and 2 bathrooms was so quiet, that's it.:

    Desert Heights - apartments - Updated May 2026

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