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    Descent Snowboards

    5.0 (1 review)

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    11 years ago

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    ERIK'S - Bike Board Ski

    ERIK'S - Bike Board Ski

    3.4(27 reviews)
    119.1 km
    $$

    Fantastic service department that helped walk me through exactly what my bike needed. They explain…read morethings in a way new riders can understand. Will be back for sure!

    I had a very disappointing experience with Erik's Bike Shop…read more We purchased a brand-new pair of skis and bindings from the Rochester store. Their technicians also professionally mounted and tested the bindings when we purchased new ski boots. Despite this professional setup, the binding unexpectedly released while my son was skiing, causing him to fall. After only two ski trips, the skis were also already visibly chipped. When we brought the equipment back to the store, they refused to issue a refund. The only option they offered was a replacement from the same manufacturer, even though we had already lost confidence in the product's safety and quality. What was even more disappointing was the customer service. Both the Rochester store manager and corporate customer service were dismissive of our concerns. Instead of addressing the safety issue, they insisted the remedy would not be a refund and suggested the problem could be "as simple as a screw coming loose." They even tried to blame the situation by saying my son weighs more now than when the bindings were set, even though the bindings had been professionally adjusted and tested by their own technicians just the month before. For a shop that markets itself as a professional ski service provider, this response showed very little accountability when something goes wrong. Based on this experience, I cannot recommend buying skis or having bindings serviced here. For reference, Better Business Bureau currently lists the company with a D rating and multiple unanswered complaints.

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    ERIK'S - Bike Board Ski
    ERIK'S - Bike Board Ski
    ERIK'S - Bike Board Ski

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    Descent Snowboards - skishops - Updated May 2026

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