Product received is great - customer service not so much. Quick to fill order and ship but could careless about customer after that. Package sent via FedEx - estimated delivery in 5 days per tracking notice. Then two days in the status went blank showed package holding in New York for 5 days and then status indicated an additional 5 days to deliver. Inquired with DeSanti - no response for two days. Contacted FedEx - stated delay due to high volume.
DeSanti finally responded with reply that order was filled and shipped... Never contacted their shipper (FedEx), never apologized for delay, never knew I had finally received package. No concern for the customer, me, once package left their facility! I will think twice before doing business with them again and most certainly will find another provider - like Crossbreed, for instance, whom I just ordered another style of holster from...So, that is one sale they lost.... read more