We bought a storage unit from an online auction and when we went to pick it up we noticed fresh shadow lines in the tool chest. Do not buy storage units from them through online auction. We feel robbed and have no idea how much was taken. They do go through them before you get them. Very shady husband and wife employees read more

Derrel's Mini Storage - Shadow lines of tool chest bought from online auction - Self Storage Near Me - Visalia, California

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Very good people. I told him what I needed. They didn't have anything at the time and called me two weeks later and accommodated our needs. I've been over back for far as many times. read more

I rented there for 8 months. All I did was pay my bill monthly. Once my home was finished, I got a smaller storage unit and that's where the troubles came... I'll stem it from the owners/managers. They failed to hire competent employees who can communicate with people, rather than argue. Just because you're behind the desk, doesn't mean that you're always right. And a little kindness goes a long ways. In a nut shell, these are the things that happened. -New storage unit, changed prices on me three times. (I should of pulled from that point, but didn't) -Going back and forth with Ann, and John. They are the just there to take your payments. But after showing me a letter stating that they sent it to my address, (the wrong address by the way) it seems to be my fault. So I argue with them, and in the end, I ask when can I get my stuff? They said to wait for my new letter? Now here's the kicker... THEY HAD MY NEW ADDRESS THE WHOLE TIME! Cops get called for saying f***ing people over by John. Cop comes in and I get blasted. They both said I threatened them. Luckily I recorded the whole conversation. Showed the cop I was recording, and he just gave me a look. Now you can rent here if you'd like. But make sure you "follow the rules" that the business lays in place and adds without you knowing. Pay your bill, no talking back, and try to have one address if you're moving. Because they will screw you over, even if they have the new address. Sounds easy, but if you don't walk a straight line, then your stuff will be at auction! Oh ya, it's been almost a month and I still don't have my letter! Best of luck. The one on the right has both of my addresses, (new one penciled in during the altercation), the one on the left is the original address that I came from. Notice the dates. All my mail has been forwarded to my new address, since October of 2018. How is it that I've never received it? Again, they said it was mailed, but no original envelope has been found, from the post office nor me, or the office at the mini storage. Because it was never mailed! This is how they try to get you. Again, if you rent from here, best of luck, but don't say no one tried to warn you. With proof none the less! read more

Derrel's Mini Storage - Self Storage Near Me - Visalia, California

Well upon seeing the reviews for this location I still stumbled here. I was greeted by John and well he was amazing. Ron and John are both funny and helpful. They both made me feel comfortable and managed to get me into a unit within minutes. Great guys and are a pleasure to chat with. If it wasn't for these 2 I honestly wouldn't have gotten a unit. Easy peasy 1st timer for getting any storage unit. I got a 10x15 and it's just what I needed with room to get what I need. I liked that the unit didn't have any type of holes or cracks so no one can try to go in. By far excellent unit. Thank you guys. read more

Called to get info and prices. Manager did not want to be bothered. Very rude. So we rented a storage unit elsewhere read more

So far so good! I'm planning a huge move soon and we're in need of a large storage unit. I called at least 4 mini storages before finally reaching a sweet lady named Cheryl. I had 100 questions and she sat on the line and shot me straight, excellent to work with. read more

Don't let the ugly fountains fool you. The service is spotty and most of the staff are rude and make no attempt to hide the contempt for you. The do not let you rent a unit without a lock. So you end up buying one from them for twelve dollars and it is the cheapest lock on the market. Paying them is always a chore and of it's a late payment you have to have cash. Unless you use the website. And that is worse than dealing with the staff. The site is shady, and they hide your late payments behind pay several different pay options. They make it purposely hard to find a late payment in hopes you just pay a month or whatever and keep charging you late charges. Somehow I ran up 6 months in late fees in 2 months. They then own your property and sell it like crack heads. If you need to store something I suggest just piling it up and burning it. Cause these guys will end up with it or make you pay out the wazoo to take up a tiny space for a time. Anyone I lose will be just as good or better than these slags. I wish I could give negative stars read more

I really enjoy the staff at this Derrel's. I heard they are retiring and will no longer work here. They have always been very helpful and assisted us with all our storage needs. They were very honest and made sure we had the right unit. They will definitely be missed. read more

The nicest staff ever. Walked me around the grounds and explained the pricing. Overall great experience and always made to feel welcomed

I am giving this place a 2 ONLY because the couple that rented me my storage unit was so nice and helpful. But unfortunately they are only the relief managers. The manager that is there the majority of the time, Cheryl, is a very unpleasant person. My friend and I both have units here. There was a miscommunication and my friend went to open her unit and set off an alarm in the office. Instead of being nice about the situation, she came out in attack mode. When I tried to explain to her that I was not communicated to about how to make sure the alarm doesn't get set off, she would not let me explain and kept yelling at my friend and I. This woman needs some training in costumer service skills. The man working with her was extremely nice. But she was not. Just an FYI if you are looking for a place with good customer service. I would not recommend renting a unit here unless you don't mind extremely rude people. read more