This review is for the completely incompetent administrative staff who works there and, therefore, for Dr Taylor who must think their treatment of patients and lazy processes are okay because no matter how much we complained, we were ignored.
As a doctor, she was satisfactory. Only spends maybe 5 minutes with you and is pretty abrupt, but she was personable and answered questions. But as an office, the place is a mess.
* First, they refuse to check and see what is and isn't covered by insurance in the office - they literally have the codes and rather than pick up the phone to check coverage with insurance they tell you to go home and do it yourself (meaning, you can't just schedule a procedure because it takes a hell of a lot longer for a patient to get a response back than a doctor's office who can not only verify coverage, but do the basic math since they know how much they bill for procedures and we as patients do not). Example: after having a tiny skin cancer removed and having a scar, a year later, the size of a quarter still raised, Dr Taylor said *I* should call insurance to see if they could remove it for me. God forbid her administrative staff lift a finger! My husband has had equal amounts of trouble with the staff getting prescriptions called in and was appalled by how rude they were to him in the office when he went in for his appointment to deal with scalp issues.
* Second, even though I had no appointment scheduled nor was told I would need to make a follow up a year and a half after this BCC was removed, the staff left 4 voicemails telling me I needed to come in for a followup. When I responded to them to make an appointment, they actually - rather than check my file first - asked ME what the appointment was for even though they were the ones telling me I needed to come in without ever stating why.
* Third, and absolutely the most annoying, they refused to stop the incessant appointment reminders via text and email. l had told them in person and in writing a year ago that these have to stop - seriously, you make an appointment a month in advance and you get not a confirmation but a "reminder" the next day - both via text AND email, then every week until the appointment, then 3 days before, then the day before, including a demand on the text messages to "confirm" the appointment. The one that *I* made with them. I again asked them, in writing, to stop this reminder overload, and they had the nerve to say "we can't, it's the system" and I told them they need to find a way to stop these reminders. I don't care about a reminder call the day before, but I did not give them permission to text or email me, and even though they said they "are required" to do these and they are somehow handcuffed by Dr. Taylor's software and are just helpless to respect a patient's wishes. The great irony? She admitted that there are 3 reminder options they can do - calls, texts, and emails - yet they refused to eliminate the email /text reminders even though it IS possible. So Dr Taylor's staff was choosing to be disrespectful and ignore the patient's wishes.
As you can see in other reviews, I'm not the only one to notice the staff's complete disinterest in working with patients. Why have you hired people who don't care about patients to sit at the front desk? Maybe because you don't either, Dr Taylor? I can't imagine any other reason why you'd hire these kind of people and implement processes that clearly show you're only about the money and not about patient care. Why not save even more money and get rid of the staff altogether and let us schedule online (considering you say you have a patient portal that, despite multiple requests, we still haven't been given access to), and put in a button for us to push when we arrive since the front desk clearly could care less about patients? read more
