My complaint is with the person I spoke to when scheduling my appointment and their billing manager,Jennifer.
I called for a price on removing some blemishes from my face and specifically stated my insurance will not cover the procedure so how much will I need to pay.
The woman/girl I spoke to quoted 125.00 for 5 blemishes.
I made the appointment and all went well. I paid and left.
To my surprise I received a bill ,"Charges 112.00 "but my insurance covered some ,then Dermatology Partners accepted reduced amount with an exception of 20.00. So the final amount shown on this statement was 20.00 due upon receipt.
I called Dermatology Partners and Jennifer (billing manager) answered . I explained that I paid the day of service (125.00 as quoted) so I should not have received a bill . I said from the looks of things I should have received a credit if the charges were only 112.00 and my insurance negotiated a fair price for the procedure preformed leaving a 20.00 balance. Jennifer however proceeded to say that the 112.00 was for the examination they did before the procedure. ( there were a few questions asked prior to the procedure ,other then that I must have been temporary drugged)
I informed her no one mentioned anything about additional charges and I never authorized them to Bill my insurance for anything.
What would have happened if my insurance did not pay these additional charges?
I find so many things wrong with how they ,specifically Jennifer, handled this fiasco I was furious. That said,
my anger is in check and just want to warn everyone dealing with these people to double check prices quoted and billing procedures! Watch billing your insurance without authorization!
I am never going there again thanks to Jennifer. read more