My father was plagued with a itchy, red rash all over his body. No scratch could satisfy the unbearable itch; which had him bleeding almost every time. So, he started out going to Dermatology Partners on Powder Mill road but as the weeks went by there was no relief and still no answers. He decided to get a second opinion with Dermatology Associates. They gave him the same ointment that Dermatology Partners did; which clearly didn't make sense because he had told them that the medications he was given by them did not work! The staff acted as if they didn't know what he was talking about and treated him as if his issue was not important. We're 2 months in now and STILL have no answer as to the cause or how to stop it. The staff here are rude and they don't care. read more

I do not recommend Luciano J. Iorizzo, III, MD for Mohs surgery. I call him the Butcher of York Derm. Especially if he does your nose. Terrible experience. They rush you through. Waiting room packed. Only one in pathology. Appeared to take more off you to save time. read more

I just got back from an appointment with Dr. Kaplan at this facility. Let me start from when I walked in the door. Large waiting room, Fox News playing on the TV. So far, so good. I got called right up to the receptionist's window. OK - prompt is nice. So much for first impressions. The receptionist was unfriendly - not nasty, but still...would it kill her to be friendly? I was here because I was concerned about a growth that was potentially cancerous, so of course I was a little nervous to begin with. A smile and a sincere "hello" would have gone a long way to ease my anxiety. Right away she asked for my insurance card and a photo ID. (Again, a little small talk would have been nice.) I gave her my insurance card and my photo ID from work - issued by the state of Pennsylvania. (It was more accessible than my license.) Nope, that was no good. She wanted my license. It turns out that my referral agency had my old insurance information in my file, and Dermatology Associates doesn't participate with my new insurance (Blue Cross). I think she took this personally. I had the option of not keeping the appointment or keeping it and paying for it myself. I decided to keep it because, well after all, this could be cancer. I was given a clipboard with a questionnaire on it to fill out. No biggie, this is standard procedure. I didn't get to finish it, however, because I was called back for my consultation. The nurse who showed me to the examining room was the only pleasant person I encountered my entire time there. She was young and fairly chipper, without losing her air of professionalism. She asked me a few questions, laughed at my weak jokes, and gave me a paper gown to put on. I didn't have long to wait for the doctor. I will say this - I appreciated how prompt they were and that I didn't have to wait forever for my turn to see the doctor. Dr. Kaplan came in and we shook hands. We both sat down, he asked me a few more questions, and then looked at the site where my mole was. He indicated that it seemed to be benign, but of course it had to be removed and sent to pathology, which was fine with me. He had me lie face down on a table and prepared the site with an alcohol swab. "You'll feel a stick and burn," was his terse introduction to the whole procedure. Needles don't bother me, so I was fine with the procedure, but the bedside manner! There was none! Doctor - I know you see this (and much worse) every day, but this is ME! This is MY body and I'm worried! Intellectually I'm OK because you don't seem concerned, but emotionally I'm a little rattled! I was left to help myself up off the table, an awkward proposition since I had been lying face down, and was trying to negotiate my way up without losing my paper gown altogether. A little assistance would have been nice. After I finally got myself situated into a less embarrassing position I asked the doctor about caring for the site; could I get it wet in the shower the next day? How long to keep the bandages on? Dr. Kaplan just said, "Don't get it wet today and you can shower normally tomorrow." Not a bad response, except he didn't make eye contact with me once - he was too busy writing his notes. Sorry, Doctor, you lose BIG points for that gaffe. As soon as he was finished writing he was gone. The assistant gave me a paper that told me how to take care of the removal site, and also my bill. I was instructed to get dressed and see the billing person. If I thought the receptionist was cool, the billing person was downright frosty. Lady - you work for a dermatologist and cosmetic specialist. I'm sure if you smile and your face cracks they can patch you up pronto. In short I left my appointment at Dermatology Associates feeling not unlike a nameless, faceless piece of meat. I've seen sushi chefs carve up their salmon with more interest. I would like never to return to Dermatology Associates. God willing, I never will have to. read more

I got shot in the chest half a year ago, and the bullet never exited my body. It remains lodged in my back, on the surface of the skin. It is easily noticeable if anyone looks at it and is starting to cause me lots of pain and discomfort. I called this office today to inquire about getting the bullet removed. The woman who answered my phone was rude, curt, and had a tone of voice like I was an idiot and wasting her time. I happened to call the cosmetology office because that is what the number they have listed on their website. She talked to me like I was stupid for calling the only number they have listed. Because of her attitude, I will not even bother to go any further to do business and give money to people who treat me like I'm a problem, not a customer and the reason they are in business. I wish I could give them a zero star rating. read more

This facility seems to be professional, however, they don't care for their patients.. just a medical mill. For example, I went for a skin cancer screening. My time with a physician was literally 3 minutes. You might think that's an exaggeration, but sadly no. And to top it off, when I asked a question about my likelihood of developing skin cancer, I was told, "you're fine" and she turned and left the room. Obviously, I'm not going there ever again. read more

Dr Stoner Jr. Was very thorough, very clear about my options, and prescribed appropriately. I am grateful that my family Dr. Made thus referral. read more

I am very surprised at the experience of the other yelper. Dr. Caplan was 100% professional and knowledgeable about all sorts of techniques and products available. More importantly, he was honest with me about what I needed and what I didn't. I was also impressed with his patience and caring bedside manner. He was very easy to talk to. Dr. Caplan is a perfectionist and does superlative work. If you're doing research for the best dermatologist in the area, there's no need to continue looking - you've found the right guy! The facility is very nice. The staff was very nice and when I called the week before for an appointment, they were very accommodating with my busy schedule. read more

I go to this practice only because my insurance participates. Dr. Caplan was horrible both times I saw him. Once it was due to a scheduling error and he rushed me through and was curt and practically nasty. Cut me off in the middle of speaking, as if to say he wasn't interested. My father also had the unpleasant experience of dealing with him. Dr. Caplan was also unpleasant with them,. My father can be a talker with the small talk, and Dr. Caplan brushed him off in a way that was downright RUDE. I happened to attend a dinner where Dr.Caplan was seated nearby, and when I saw him being pleasant to his peers and his wife I was shocked. Apparently he is actually able to be NICE! I guess he just doesn't enjoy his work, or care about the way he treats the people who keep him in business. I was just shocked to see the difference in his personality. I could hardly believe it was the same person. I normally see Dr.Berman. He can be pleasant, but only seems interested in selling their own products. I've never been given a prescription I had to take to a pharmacy. They sell their own brand of Retin A that they keep suggesting I use. It tried it and it never did a thing for me. I've been putting off going back because I really don't want to just be told I need to buy more of their cleanser. I hear a group in Lancaster is good and I'm seriously thinking about going there. read more

I too see Dr Caplan and while I can understand the nays in most of these reviews, I must say that you need to know how to "deal" with Dr Caplan. My first appointment was terrifying. I had never been to a dermatologist before and had to have 3 spots biopsied. He was curt, cold and to the point with no pleasant bed side manner and I did leave feeling like a piece of meat but it was my second appointment that made him change. I flat out told his nurse first then I reiterated the whole thing to him. What I said was that during my first visit I did not appreciate that he did not really speak WITH me, only TO me. He did not explain what he was doing and I am the type of person who needs to know what is happening. I also told him that I need him to make small talk because it will help me relax. He and his nurse apologized for my first experience and all of my appointments since the first (there have been about 8) have been great! I recommend him as he is a great Physician, BUT you must speak up if you aren't satisfied. read more

My 12 year old had an appointment with Margetas. She did nothing I ask for when I made the appointment and had zero bed side manner. She was actually condescending. This was are first and last time here. I should've known the place wasn't any good when I walked in and there wasn't one person in the waiting room. read more

Had the same experience with Dr. Kaplan. No bedside manner. Staff unfriendly. I cancelled all appts that I had with them and went to another dermatology office. Very disappointing because the location was convenient. read more

I've also experienced the unpleasant front desk and check out staff at this office on several occasions and it has made me consider switching to another Dermatologist. My daughter has an oily complexion and we asked about products that could help her deal with it until she was a little older and no longer had the problem. She already is using about $100 worth of products every three months now. The PA offered us another product which we said we would try however on the way out to check out we realized she tried it before and while it worked initially it stopped working eventually. Since we had just left the PA and couldnt ask her directly we asked the girl at check out if there were other products and that we had forgotten while still with her that we had already used it previously. Not only was she rude and obviously didnt want to leave her chair, she became negative and walked away. When she came back she said this is the best product and the only one out there and the only one we offer. She said it as if there was something wrong with us because we didnt like it. I asked how they received their products, if reps brought them in and that was the only product they had been asked to sell or if there were other products out there that could possibly work. I found it hard to believe that it was the only product on the market and that it was the best. Each person is different and while something is the best for me it may not be the best for a teenager or even another person. The rest of our check out was just as enjoyable. We are supposed to go back again soon and I'm considering another dermatologist in York. read more