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    dermani MEDSPA® Mansfield

    5.0 (1 review)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    1 year ago

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    United Dermatology Associates

    United Dermatology Associates

    3.0
    (64 reviews)
    0.9 mi
    $$$

    Love Dr. Hoang. She is amazing. She listens to your concerns and does not rushes away…read more Love all the other doctors as well.

    This is NOT a review of Dr Hoang who is a great Derm but instead of the entire practice, United…read moreDerm. I used to see Dr Hoang 10 years ago before this practice grew into what it is now which is a cash cow conglomerate that operates more like medical care you would get in a socialist country. Can't get in touch with a live person when you call...they have outsourced to a terrible AI app that takes days to make a simple appointment. Appointments are available WAY out...a month or more for simple things. You will rarely ever see Dr Hoang herself...only her PAs are available. You would have a better chance of having a sighting of the royal family. When you actually do have an actual appointment, you will wait in a crowded waiting room and your appointment will occur about 45-60 mins after you scheduled. But don't you dare change your appointment or show up late bc you will be charged a $50 fee. 3 days ago, I called to make an appointment for my daughter. No live person was available. I was directed to a link they sent me via text that took me to their very inept and incapable AI app that does nothing but allows you to text the office. You get a response 1-2 days later. Via this process I find out I have a balance of $125 from a year ago, the last time we went. I was never called about this balance...they simply communicated this to me via this app that I never check (why would I?). This charge of $125 would be a simple fix w my insurance but no one ever called me. So now their app won't let me schedule an appointment for my daughter because they send the outstanding bill to collections! Since the day of treatment was over a year ago, it's likely insurance won't cover it. Well guess who else won't? Me. They should have called me instead of relying on their inept, inadequate texting AI SYSTEM. Do I think the providers here are good at what they do? Yes. However, their system has grown too large, too quickly and what you are left with is an experience that would mimic very much what you would expect to get in Canada. No thanks. Looking for a new Derm w less hassle.

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    dermani MEDSPA® Mansfield - medicalspa - Updated August 2026

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