1. Dermafilia

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San Francisco, CA

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Dermafilia

3.9 (40 reviews)
Closed • 2:00 pm - 1:00 am (Next day)
Updated 2 months ago

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Response time

1 day

Response rate

100%

Services - Dermafilia

Tattooing

Gauging or stretching

Dermafilia Photos

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Recommended Reviews - Dermafilia

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DO NOT GIVE THIS PLACE YOUR MONEY! THEY ARE PREDATORY, UNSAFE, AND FRAUDULENT SCAMMERS. This was my experience (which based on these reviews, many other customers can attest to): On 7/3/24, I came to Dermafilia for a tattoo and piercing. The piercing was done first by Wilson. Immediately following my piercing, an iPad was shoved in my face by Apple, the person doing my tattoo after. I paid $150 with a $20 tip. Immediately after I paid her, Wilson approached me saying I can pay him on Venmo. This is when I started to feel that things were off. Apple had just charged me for a tattoo without even showing me a sketch let alone doing the tattoo. I paid Wilson $120 plus a $20 tip for the piercing on Venmo, and then proceeded to wait for Apple to do the sketch. After she finished the sketch, I asked for a couple of tweaks for which she claimed each change would add an additional $50-$80 to my bill. If you look at other reviews, you'll see that Apple is known to upcharge for every possible reason. Another major red flag. She ends up finishing the updated sketch with little time left until closing so we decide that she will keep my $170 as a deposit and add details to the sketch to make it look more textured. I will return on 8/31 to get the tattoo. After this agreement, I followed up with Apple asking if she could send me a picture of the sketch before the date of my tattoo. She agrees. I follow up a few days before my appointment, and she claims she "couldn't find my number" and doesn't have a sketch and doesn't even remember what I wanted so I had to reclarify. I never end up receiving this sketch copy that was promised prior to my appointment date. On 8/31, I arrive for my appointment and there is no sketch. There is a haphazardly-put-together clipart-looking image pasted into a word document. It looked like something that was put together 5 minutes before I arrived. She of course didn't fail to mention however that some of the additional details she added would cost me an extra $200 on top of the $170 deposit they already have from me. I decide that I'm not a huge fan of the sketch and the constant price changes, so I request a refund. Apple tells me she can give me a refund minus $50 to account for artist time spent making the sketch. Despite me never receiving a sketch as promised before my appointment, I was happy to compensate the artist for their time. Apple goes to the back to call Wilson as he is the owner and needs to approve the refund. Wilson then gave Apple instructions over the phone in Spanish. Apple returns with $25 in cash and says she can Venmo me an additional $60 to equate to only an $85 refund. This is very confusing to me because I was originally told they would only be taking $50, not HALF of my $170 deposit. I have a lot of questions at this point, so Apple calls Wilson back to let us address our concerns. Wilson proceeds to yell at us through the phone that the artist's time is worth the $85, and that "it's only $35 more." I explain that I am happy to pay for the artists time, but I believe that the original $50 was sufficient for the half assed sketch I received. He begins to explain to me that we are only owed half of the deposit, even though this new "policy" was not once mentioned to me at any point. We end up leaving the shop extremely upset that they took so much of my money for nothing. As we are leaving, Apple FOLLOWS US OUT OF THE SHOP THREATENING US WITH PHYSICAL VIOLENCE. SHE THEN RECRUITS ANOTHER EMPLOYEE TO CONTINUE HARASSING US ALL THE WAY DOWN THE STREET THREATENING TO "BEAT OUR ASSES." I was close to calling the cops. This business is obviously falling apart at the seams. Wilson, who prior reviews have named a sexual predator, is completely and utterly unfit to run a business. He had no intention of working with us to reach a fair agreement. There are no real policies and structures in place that this business is based off of. If you look and sound like they can pull a fast one on you, they will. They must have desperately needed the money, considering This establishment stole half my deposit from me for a sketch by an apprentice that I could create on Microsoft Paint. They acted like their prices were set fairly and that "all tattoo shops charge this much" as if I don't have plenty of other significantly more intricate tattoos by more highly valued and talented artists for much more reasonable prices. I genuinely believe that the reason they were only able to give me $25 in cash instead of the original $120 or even the $85 is because they straight up don't have that much in the register lmao. I have reason to belive most of their revenue comes from scamming people by taking deposits, upcharging, refusing refunds, etc. I consider this my charity work for the month tbh they clearly need to scam people to make money and keep their business running. Most of their 5 star reviews seem paid for too - I would not trust them.

Business card, interior and my snake eyes piercing.
Phil L.

This place is amazing, I've was looking for place that does snake eyes tongue piercing and I saw that 2 people so far got it from this place so I've decided to go in after work. This place is cozy and I've felt very comfortable. Wilson was the one that did my piercing, He is very knowledgeable and quick. Now I just have to want 2 weeks before returning back to change up my jewelry and that's it. Thank you Wilson you are amazing

Cupids bow piercing
Frenchie D.

I like my piercing a lot but the septum earring I bought was not the right size. $20 dollars for them to replace and $40 dollars for a new earring. I got my cupids bow pierced for $80.

Missy M.

Another great piercing done by Dee. 4 done by her and she is smooth as silk , every time. Will not get pierced by anyone else. Period.

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Kyana H.

Thank you Mattie! Its a pleasure to be of service.

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7 years ago

Amazing people! So quick and so professional. Love their work. Def coming back next time I'm in SF!

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Ask the Community - Dermafilia

Review Highlights - Dermafilia

“Wilson, the owner, is a very grateful man.”

Mentioned in 19 reviews

Read more highlights

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Mission Ink Tattoo & Piercing - Vertical labret, nostril piercings

Mission Ink Tattoo & Piercing

4.7(443 reviews)
0.1 mi•Mission
•$$

Such an easy process getting an appointment, sharing my design, and working with the artist when I…read moregot there to perfect it to my liking. G did an incredible job with my tree design (so precise!) and was great to talk to throughout the appointment. The studio was also very cool, with skylight windows for great natural light. Would definitely book with G again!

DO NOT GO HERE FOR PIERCINGS…read more i want to preface this post that jake is not apart of the association of professional piercers (app) which should be the first red flag. since there are not a lot of regulations regarding piercings, i would suggest only going to one that is apart of the app because of their commitment and dedication to safety and sanitation standards. i am honestly disappointed having to write this review since i had high expectations given the other reviews. i got two piercings and one is healing well. however, the other one is not after getting it pierced nearly a month ago. i went in to have it looked at and the interaction was very unpleasant, giving me a reason to write this review. his first comment was "do you know how long it takes to heal" after asking if he would take a look at it. he then was gaslighting me saying i wasn't cleaning it and he would give me an aftercare sheet. he THEN proceeded to back out so quickly and said i needed to go to a doctor and he's just a piercer and it's unethical to give me medical advice LOL. he did not even try to help remedy my piercing at all. anyways i went to another piercer to get a second opinion and all that was needed was the correct jewelry for my anatomy. there was no infection, it was simply irritated. jake actin like i got some disease for real. disgusted by jake's customer service and unprofessional behavior given HE WAS THE ONE WHO PIERCED IT.

Photos
Mission Ink Tattoo & Piercing - Vertical Labret my fave ever piercer did Salomé. PS she also did my two nostril piercing & my septum

Vertical Labret my fave ever piercer did Salomé. PS she also did my two nostril piercing & my septum

Mission Ink Tattoo & Piercing - Decor inside

Decor inside

Mission Ink Tattoo & Piercing - My snail to remind me to slowwww down, I named him Alexander

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My snail to remind me to slowwww down, I named him Alexander

Fiat Lux - Ear piercing & ear styling curations

Fiat Lux

4.4(118 reviews)
0.6 mi•Mission
•$$

I got my first ear piercings at age 8 with a gun at the mall. I am decades from that day now. My…read morefirst lobe piercings have stretched with wear and time to the point that almost any earring looks like it will rip out of my earlobe. I arranged a consult with Ben, who asked detailed questions, assessed my current stack and suggested I had enough lobe health to do a piercing stacked on top of my first piercing. This will allow me to wear studs together or to wear a statement earring in the new hole without the issue of more stretching. He recommended jewelry options based on my style, then brought me back to do the piercing same-day (it was a Monday morning, so the store wasn't busy). He was meticulous in the setup and talked me through every step of the process. Easy and done. It's been two weeks and my new piercings are healing beautifully and I am already loving the placement and the options it affords me. When worn with earrings in my original first piercings, the two stacked together actually detract from the stretching. Ben is a total pro. If and when I get more piercings I absolutely will ask for him.

As someone who has lived in this SF neighborhood for over a decade, I make a conscious effort to…read moresupport local businesses. I chose Fiat Lux for my 12-year-old son's ear piercings because I believed their reputation and premium pricing would translate into quality products and service. Unfortunately, I couldn't have been more disappointed. Fiat Lux requires customers to purchase their jewelry for piercings, and the earrings were extremely expensive. Within two weeks, one earring broke. It took another two weeks to repair, only to break AGAIN within a week, causing the front piece to fall off and become lost. The following week, the second earring broke and the front piece fell off and got lost as well. Three failures involving two earrings in a matter of weeks. For a 12-year-old child, whose age Fiat Lux knew. If their pieces were this fragile, they should have let us know they were not suitable for a child. After repeatedly reaching out to request a refund, I received virtually no communication. No phone calls, no proactive follow-up. When someone finally responded, they suggested using a vacuum cleaner and flashlight to find the missing jewelry and recommended purchasing jewelry insurance! Reading over their one star reviews you will see a theme of broken pieces weeks after purchase and no action from the store. Earrings to be most specific. So if the store is hearing of this, perhaps it has to do with their pieces and not customers "losing" pieces. What they failed to acknowledge is that the jewelry wasn't simply lost. It BROKE. Repeatedly. Even after being repaired. I understand products sometimes fail. What defines a good business is how it responds. I wasn't expecting perfection, just accountability and reasonable customer service. Instead, I received a dismissive response and no meaningful resolution. I genuinely wanted to support a neighborhood business. I cannot recommend Fiat Lux, particularly to parents considering piercings for their children. Premium prices should come with quality products and accountability. Neighborhood businesses thrive on community trust. Unfortunately, Fiat Lux has lost mine.

Photos
Fiat Lux - Solid 14k gold and white diamond septum nose piercing by Brooke Bittens at Fiat Lux Mission

Solid 14k gold and white diamond septum nose piercing by Brooke Bittens at Fiat Lux Mission

Fiat Lux - Alternative engagement ring with an antique Old European Cut white diamond in an 18k yellow gold Demi Feu setting.

Alternative engagement ring with an antique Old European Cut white diamond in an 18k yellow gold Demi Feu setting.

Fiat Lux - Septum piercing with a white diamond white gold Athena hinged clicker septum ring by Fiat Lux. Pierced by guest piercer Zia.

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Septum piercing with a white diamond white gold Athena hinged clicker septum ring by Fiat Lux. Pierced by guest piercer Zia.

Cold Steel America

Cold Steel America

4.3(561 reviews)
2.0 mi•The Haight
•$$$

Tyler was fantastic both times we saw him! Sooooo kind and patient with my daughter and her friend…read more We also recommended him to another friend and she had a great experience too. We spent a good chunk more than I budgeted for but it's a real piercing spot, no earring gun in the mall. They take it very seriously, he spent a lot of time lining up her holes and she didn't even feel the needle go through! These earring holes are forever so I'm glad we got them done right. Everyone at Cold Steel is very nice and professional. Highly recommend!

I refuse to get a piercing anywhere else. The staff here are incredibly experienced and prioritize…read moreyour safety rather than trends. They inform you of exactly what they're doing and why and explain why certain preferences you may have could actually harm your health in the long run. I've come here for every single piercing I have and Ive been coming here even before I moved to east bay when I was in LA. One star off because of a few things. The first is a bit disappointing. The staff are generally pretty good but I think the majority of them have a a bit of a chip on their shoulder. Every single time I've visited I feel like I'm being talked down to in some regard. It's not enough for me to dissuade people from coming here but it's the kind of passive aggressive comments that are said with a smile and it unfortunately has caused some discomfort. Like I said though, they're incredible skilled and I would rather deal with a few weird comments than get pierced by sunshine and rainbows but botches my piercing. The one exception is Chris who I've gotten at least two of my piercings from and from now on will specifically request. He is very kind and knowledgeable and when I was getting my nipples pierced he was very professional. I was incredibly nervous and it was still a really painful piercing but I'm glad he was so experienced because I could imagine it being a much more painful process had he not been. He also gave me his business card following my last session and to contact him directly if there was any trouble with the healing or if I had questions. I can't recommend him enough! Wait times can also really vary but most of the time I find myself waiting long even if I have an appointment. They take walk ins but be aware that busy days can mean 40 min waits! The piercings are also pretty expensive -- it's a base price of $50 for service plus the jewelry. My nipple piercings were $260 for both which is on the pricier end. I would still recommend coming here regardless though because they use high quality jewelry and once again, the staff here are very experienced. They have a really wide variety of jewelry to pick from and have a lot of options. I actually overheard a conversation between one of the staff and another customer about how the other shops around Haight didn't have titanium and that it was better than surgical steel and the staff member corrected her that while their shop did have it, it's also misinformation that one is better than the other. Thought that was neat!

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Cold Steel America - Post piercing!

Post piercing!

Cold Steel America
Cold Steel America - New septum piercing by Chris

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New septum piercing by Chris

Ten Tigers Body Piercing - Septum and Eyebrow piercing with gold pieces from Buddha Jewelry.

Ten Tigers Body Piercing

4.6(174 reviews)
0.8 mi•Castro
•$$$
30 years in business
Walk-ins welcome

Beautiful jewelry, and amazing customer service! I was out for a stroll on a sunny/rainy Tuesday in…read morethe Castro, and wanted to check out the shop after it caught my eye. Immediately after I came in, John (front desk worker) greeted me with a smile, and we sparked up a lovely conversation! I looked at all the pieces one by one and asked him questions, which he was very happy to answer! You can tell he's very passionate about the line of work. The pieces themselves are very body safe, and the designs are cool as heck! I couldn't stop looking at how beautiful everything looked. It's a small shop, so go give them some support! And thanks John for making my day! 5 stars.

Extremely disappointing and unprofessional experience. I would NOT recommend Ten Tigers, especially…read morefor parents bringing in an infant. We booked an appointment with Ten Tigers on September 24 for October 3 at 11:20 for our infant's ear piercing. Before booking, I specifically communicated with them through text and was told that I could schedule the appointment through their website. We followed their instructions and booked accordingly. Before our appointment, we also received a text reminding us to complete the minor consent/release form, which we completed online. I uploaded my government-issued ID because the form specifically asked for identification for the parent/guardian. Nowhere during the booking process, in the text conversation, or in the consent form were we clearly informed that we needed to bring an official state-issued ID or certified birth certificate for our infant. When we arrived, we were suddenly told that they required a state/government-issued ID for the baby, along with the guardian's ID. I explained that our infant does not have a government-issued photo ID. They then said a birth certificate or picture of it would work. Unfortunately, we did not have the birth certificate with us. However, I offered multiple forms of official documentation identifying our baby, including Kaiser hospital birth/discharge records showing her name and my name, as well as her Social Security documentation. I even offered to show them a copy of her hospital birth records. They refused everything because they wanted a document with an official state seal. The biggest issue isn't even that they have documentation requirements. The issue is that they failed to communicate those requirements BEFORE our appointment. When I questioned why this information wasn't disclosed on their website or during the booking process, the employee kept giving us different explanations. We were told that minor appointments should apparently be made by phone so they can explain what documents are required, yet we were previously directed to book through their website. None of this was communicated to us beforehand. I was also told that different locations have different policies and that requirements can vary depending on the state or county. If that is the case, those requirements need to be clearly communicated to customers before they drive to the appointment. It is not reasonable to let a parent book an appointment online, complete the required consent form, arrive with their infant, and THEN tell them they were supposed to bring documentation that was never clearly disclosed. We drove to the appointment prepared to follow their requirements based on the information they gave us, only to be turned away because of a requirement that was never properly communicated. What makes this even more frustrating is that their own consent form and website did not make it clear that the infant needed to provide a state-issued document/certified birth certificate. I completed the form they instructed me to complete and brought the documentation I had available for my baby. For a business performing piercings on infants, clear communication and proper preparation should be a priority. Parents should not have to guess what documents to bring or find out about critical requirements after arriving. If they have strict documentation requirements for minors, PUT THEM CLEARLY ON THE WEBSITE, DURING BOOKING, AND IN THE APPOINTMENT CONFIRMATION. Don't waste people's time and then blame the customer for not knowing information that was never provided. Very poor communication, inconsistent information, and an unnecessarily frustrating experience. We will be taking our baby somewhere else. I strongly recommend calling ahead and getting every requirement in writing before booking with Ten Tigers. 1 star because 0 stars isn't an option.

Photos
Ten Tigers Body Piercing - Eyebrow piercing by Hanna with a yellow gold and cz curve.

Eyebrow piercing by Hanna with a yellow gold and cz curve.

Ten Tigers Body Piercing - Eleni from Tether

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Aster 08 from Tether

Dermafilia - tattoo - Updated October 2026

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