Really big upset of time spent, hoops jumped through - did their AI answering system, booked an appointment, received a text, agreed to the forms online. Then got called for payment the day before, stating they would cancel the appointment if unable to complete that within 24 hours of the notice. What? OK, not what I understood about a credit card being authorized with those forms, but sure. By the way, can I get a copy of the service detail or included expectations with what I'm paying for?
Very uncharacteristic of an invoice or bill containing items of value to not be delivered. Have not been to this place, seen the facility, met a person, or most of all - speak to the service and digest included with what (I think) I'm looking for. Felt pretty awful like a shakedown for being self-pay, when I did all the steps, filled out the forms, and authorized my payment on the portal. Asked 3X for the invoice/Bill copy I was making payment for, to no avail.
Two transfers later, my appointment gets canceled by a "manager", and my promise, for a callback from administration went unanswered. I followed up the next business day and a transfer later I was narrated a very entitled remark from Harvey stating to choose an alternate provider. They didn't want to hear any feedback about the original outbound call, and made reference to nothing other than the escalations transfer request.
Very clear clique protect protecting their own behaviors instead of taking feedback and showing compassion. Only not leaving a 1* because the workflow systems and appeal were both there, but the people and the professionalism were not. Great job, listening to audio recordings and not being able to get any feedback or understanding from timelines, milestones completed, and compassion. Zero stars to you. read more