I didn't hire this plumber. They were hired by a contractor that I hired. Their full name is Deritec, Richard Leduc. They came for 2.5 hours call. They did the plumbing for a shower, and they reseated a toilet. I don't have the shower finished yet, so I cannot speak to the quality of the shower, but it isn't leaking so at least from the rough in to the diverter its done right. It looks like they ran the lines well, so I will give them a good job on that.
The toilet is another story, they didn't do it right and the first time I went to use it rocked left to right. OK, so I call the plumber who did the work, he's injured, but he tells me he when he tested it, he didn't sit on it, he just pushed with his hands and it seemed stable. He needed to sit on it full weight to test and that's why he missed the rocking. OK, honest mistake, I wont condemn him for that, but if I was a plumber I'd sit on a toilet I just installed to test it properly. He told me the toilet needed to be shimmed with Led Shims which sounds right. But I had to call the office as they needed to send someone to repair it as he was off on injury for weeks, possibly months, and couldn't come back himself.
Allen at their office gave me the run around for 1.5 weeks, and finally tells me flat out they will NOT pay to send someone to fix the toilet. Instead, he told me to be patient, and when the plumber who did the original work comes back from sick leave, they would ask him to, at his expense and on unpaid time, to come to repair his work when he had another call in the area and it wasn't too much trouble. He would call me when he was back and let me know what he says. They would not pay to repair it or send someone else I had to wait possibly a month. As if I didn't pay Richard Leduc - Deritec company, like they were just booking agents and it was the plumbers responsibility to come back, not their problem.
Wow, I am shocked. But he did give me a tip. he told me to mix Hydraulic cement, and cement my pedestal to the tiles, that would fix the rocking. It's messy, I needed to work fast as the cement would dry quick...as if anyone would ever cement their toilet to their new tiled floor?!? And why would I do that work when I paid for a licensed plumber already. I have a copy of their bill, and they did charge labor for the full time they were here, and parts for the toilet (wax seal, flange), so I guess no warranty with these guys once the credit card passes. I hired a second licensed plumber, who did the led shims, took him 30 minutes, and the toilet is fine now (cost me $100). He laughed when I mentioned the cement suggestion, told me it would ruin my tiles and grout if I did that. He also laughed when I told him they wouldn't come back to fix it, said there were bad tradesman everywhere. I agreed with him. read more
