Dr. Ball was the most disrespectful provider I have ever seen. Not only was the care terrible, but the custom orthotics, (which were very expensive) were so poorly made that another podiatrist shook her head at the quality. I took my partner to my second appointment with Dr. Ball to make sure I was not overreacting to his behavior. My partner agreed that he was very condescending. When I asked a question about my x-rays, he literally said to me, "You're not a radiologist." I didn't know Dr. Ball was either! Thought he was a podiatrist...
Went to a different podiatrist with copies of the x-rays (as they do not provide a CD or have an online system so I can share the results). She explained in great detail all the parts of my feet that had issues. Per Dr. Ball, the only thing wrong with my feet was that my Achille's tendon was too tight. Nah, dude, there were so many things wrong. I told him that a previous podiatrist had told me that I had broken my foot. He told me he saw no evidence of a fracture, even after he re-reviewed the images. This new podiatrist right away told me about the break and pointed out how and why she knew it was broken at some point.
The office staff (besides Rebecca) were some of the most unprofessional assistants I have encountered in health care. I could not speak with the provider, even though the plan of care he gave for me (a stretch and a boot to further stretch the Achille's tendon) were causing me more pain. Took months to get refunded money, even though I told the front office person that I had met my deductible.
TL/DR: if you actually want care for a foot issue, go somewhere else. read more