I went in for vertigo and everyone was so kind and friendly. The front desk receptionist was so understanding and the staff inside were nothing but friendly and soooo helpful. I literally could not lay down, and they quickly gave me what I needed. God bless them. I don't know what would of happened to me had it not been then for them. read more

I called this clinic in advance specifically to confirm that they accepted my PPO insurance and was told that they did. I then brought in my 20-month-old son, who was running an extremely high fever and was visibly miserable, crying, and clearly in need of medical attention. Instead of checking my insurance immediately, the front-desk staff had me complete approximately 15 pages of new-patient paperwork. After I finished everything and waited another 15 minutes, I was finally told that the clinic was not in network with my insurance. This was incredibly frustrating and upsetting because insurance coverage was the very first question I asked before coming in. My sick toddler and I lost valuable time when he needed to be seen as quickly as possible. It would have taken only a few minutes to verify the insurance before requiring me to complete extensive paperwork. Perhaps the doctor provides excellent care, but the staff needs better training on how to handle urgent situations involving young, sick children. There was no sense of urgency, compassion, or respect for our time. Based on this experience, I would not recommend bringing your child here as a new patient without independently confirming your insurance coverage first. read more

I have been a patient and supporter of this immediate care for years, but after my experience this week, I will not be returning. I had an appointment earlier this week and was the only patient there, yet I waited approximately an hour to see the doctor. I am a cash-pay patient and paid $200 for the office visit. After examining me, the doctor diagnosed me with acute bronchitis. I specifically asked him multiple times whether I needed an antibiotic. He told me no, but said that if I got worse, I should let him know and he would prescribe one. I followed his recommendations, but within 24 hours I became tremendously worse. I called the office as instructed and explained what was happening. No one called me back that day. I called again the following morning and explained that I was significantly worse and now coughing up green mucus. I was told I would have to come back into the office for a respiratory swab before the doctor would do anything further. I was extremely sick and did not feel well enough to drive myself. I asked if the doctor could please call me to discuss my worsening symptoms, especially since he had specifically told me to contact him if I got worse. The person I spoke with was rude and dismissive and told me the doctor would not call in a prescription and that I had to come back in. I again asked that the doctor please call me. He never did. I have worked in the medical field for more than 30 years and sold antibiotics for three years, so I understand that antibiotics are not appropriate for every case of bronchitis. My issue is not simply that I wasn't initially given an antibiotic. My issue is that I followed the doctor's instructions, my condition became substantially worse, I contacted the office exactly as he told me to do, and I could not even get a return phone call from him to reassess my symptoms or explain why I needed to come back in. As a longtime patient, I found the lack of follow-up and concern extremely disappointing. Being told I needed another in-person visit when I had just paid $200 and been examined made me feel as though another visit and charge were being prioritized over helping a sick patient. After supporting and using this immediate care for years, I will not be going back. I expected much better communication, compassion, and follow-through from a physician who specifically told me to call if I got worse. read more

Dr. Paul's team was so gracious and kind when I came in with Vertigo, something I have never experienced before. Everyone was overly accommodating and allowed me to stay for quite some time while the medication I was given settled. Dr. Paul also got me into the ENT within days due to his connections which I was so thankful for. We've been to Dr. Paul's many times for our family's urgent care needs and I was so grateful for their most recent help during a horrible experience with Vertigo. Thank you Dr. Paul and team. read more

Love coming to Dr Paul's because you know you're going to be seen by a Dr, and not just any type of Dr, an ER Dr. So he's seen everything and anything walk thru the hospital doors before. Not just an urgent care NP or PA or random family med Dr or whomever is on call that day etc. A legit ER doc with experience in everything! You can't beat that! read more

So I've had nothing but great experiences at the clinic. But after a lab, I got a bill I wasn't expecting and paid after calling the company and negotiating it down. (It was supposed to be the cheaper option). Then about 4 months after my visit, the clinic charged my card on file $300. Then they separately sent me a bill for over $200. We're talking about 1 doctor's visit. I called and spoke to the front desk, they said they'd let billing know. Never heard back. I'm concerned something is awry in billing there read more

BILLING IS MESSY!! Be aware and monitor your credit cards. We love Dr Paul's office. He is a kind Doctor, and the staff in office is wonderful. It is nice to be able to schedule an appointment last minute for urgent care needs without hours of wait. My family (kids, myself, husband) have been in this office in the past few years sporadically. At times we paid a co-pay, have PPO insurance. Each time I received a statement it has been a nightmare. I attempt to contact the office and receive info to their billing accounts manager. This person is both very delayed, non responsive, and doesn't follow through. I am speaking to this after more than a handful of interactions. I've given them and the office grace as I understand insurance can be messy and mistakes do happen. However one of the times she insisted we shouldn't have received a bill from the lab as she handles them directly, but because we continued to receive paper bill from the lab I called them and just paid the amount afraid of being sent to collections. Another time my husband noticed a charge for several hundred dollars on our credit card even though we had not been to this office in many months. I contacted her and she said it was a mistake as insurance wasn't processed properly and that per office policy she then billed our CC on file. Would have been nice to receive a communication from her before doing so! She apologized and said she would refund the amount. Now I receive another statement for nearly half of the amount billed to be paid out of pocket. I'd like to speak with her so I call the # on the statement but it's actually the front desk of the clinic who answers- and they're not in charge of billing so I ask for the message to be passed along. There have been more instances in between but it's been nothing short of messy. I get nervous every time we get mail from this clinic now because it's hard to recall what happened a year ago, keep track of the CC transactions, and I'm always walking on eggs hoping she'll explain or at least call me- which she does not. I have asked the front desk kindly to pass the message along and that they should be aware of the billing interactions we've had over the last couple of years. If you are Dr. Paul reading this and want screenshots of my emails with said billing manager- contact me. I work in health care and hate to leave a poor review for anyone ever know the challenges on the other side. However you should be aware to monitor the billing carefully and your CC if you have one on file with this practice. Out of all the clinics myself, husband, kids have seen- this has experience stands out by far and I would love to see a more stream lined process or communication as we have enjoyed the staff and care at the clinic itself. read more

I have been taking my kids and myself to Dr Paul for years and have always had a great experience. Front office staff were pleasant and doctors and medical staff are great. I was disappointed to see though that they now only accept patients by appointments and charge money to make an appointment. Granted it's only $10 but I don't believe I should have to pay to make a doctors appointment. I get a charge for a no show. I wound up making a free appointment at Carbon Health as I walked out of Dr Paul's for 20 minutes later and had a pleasant experience there. read more

No one plans on getting sick or likes going to the doctor...but it happens. Glad we were able to plan a visit for a family member where we knew they would be well cared for. When we called we were promptly given a guaranteed time to come in, as well as the option for showing up early to possibly be squeezed in sooner. It was nice to have options especially when you feel as if you've run out of them. We waited a bit, but that was because we were early. They did their best to get us in sooner than the appointment time, and they did. But waiting wasn't a bad thing given the cleanliness and welcoming waiting area. The ocean themed office helps keep a calm atmosphere, which is also helpful. Overall a good experience, great healthcare with helpful staff. read more

Dr. Paul’s Immediate Care - Waiting area - clean, modern & comforting - Urgent Care Near Me - Redondo Beach, California

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Excellent immediate care Need appointment but I got on a hr later. Dr Paul is an ex ER Dr and is great in what he does. Got 6 stitches in a thumb and got me out quickly but made sure he answered all my questions and I was ok to leave. Excellent bedside manner and genuinely cared. Hard to find today. read more

So I visited in May and declined tests. My visit was $75 and I paid $75 at the time of the visit. Fast forward to this month I have a recurring charge of $300 every month. When I called my bank they mentioned it was in fact a monthly recurring charge. I called the office and explained what was going on. The receptionist asked if I received a bill in the mail which I have not. When I mentioned my bank said it was a recurring charge she immediately got defensive before I could finish speaking telling me I still owed them a balance from my last visit, which I PAID as reflected on my bank statement. She tried to tell me the $300 was a temp hold until I paid my balance, which makes zero sense considering if I actually owed them $71, why wouldn't they just charge me that? Anyways she told me to email the billing department because they don't have a phone number to reach them at. Comical, really. 0/5 stars for fraud and for attitude of front reception. read more

I just had to leave a review for Dr. Paul's Immediate Care after a recent experience with my daughter. We needed to get her seen by a Doctor right away and we went to 2 other Urgent Cares before ending up at Dr. Paul. The wait times were insane at the other locations with no commitment when we would be seen. Once at Dr. Paul's we were seen and taken care of right away. I kicked myself for starting elsewhere. Never again! Thank you Dr. Paul. read more

I called here to get a physical for school and had the hardest time. The website clearly says they offer physicals but getting one is a different story. The woman who answered the the phone was reluctant to give me any valuable information and ended up saying they couldn't do it because it required a snellen eye exam which requires taping the chart to the wall and having the patient read the chart from 20 feet away. The most annoying part is she kept asking why my pcp couldn't do it. 1. No appointments available in the near future 2. Just have your services offered page reflect reality. Called another local urgent care... "come on in" read more

Dr. Paul’s Immediate Care - Urgent Care Near Me - Redondo Beach, California

I really appreciate that Dr. Pauls is always a pleasant, easy and quick option to come to. Our whole family uses their services when needed, and much prefer it to making an appointment with/primary doctor for certain issues. Friendly service always and trusted advice and treatment. Thanks! read more

I've taken myself and my very young daughters here multiple times. The staff is so kind and the nurses are great. Dr. Paul is wonderful with kids too. They are pretty fast as well. Definitely one of the best urgent cares in the area. read more

Super clean urgent care. Beautiful waiting room. Front desk provided excellent service. The patient staff was very knowledgeable and responsive. We love this place over Exer read more

Someone take the time to post holiday hours correctly on the door and on your answer machine ( only mentioning hours until Dec 27) . Patients waiting in line for 9am opening on New Years Sunday AND at 8am Monday.. Luckily Exer in Manhattan Beach opened at 9am on Monday and several patients from Dr Pauls found their way there. We get it..You want a holiday. And we get that no one there cares enough to update their answer machine or to even post a notice. read more

Dr. Paul’s Immediate Care - New Years Sunday and Monday patients waited at Dr Pauls..to no avail. - Urgent Care Near Me - Redondo Beach, California

Dr Paul was great as well as his supporting nursing staff. I very much recommend this urgent care as you have an official MD taking a look at you. You can call same day to make an appointment which I recommend as the wait was an hour for me even with an appointment. Definitely worth the wait though for the helpful staff. Thank you again very much for the help Dr Paul I will definitely be using this location if I ever need to visit an urgent care again. read more

Ya'll need to change your lunch hour policy. I'm surprised you don't stagger lunch hour, but instead put a sign out encouraging people to take a seat and they'll be seen shortly, when that isn't going to happen. I waited 30 mins and two people saw my son and I sitting there. No one said a thing. Was finally told lunch had just arrived (what were they doing for 30 mins while waiting for lunch to be delivered?) and they were starting to eat, so would be another 25 mins. We could have gone home and come back, or gone to another urgent care. had we known. There was no one in the waiting room. read more

It's been a while since my last review but I still come to Dr Paul when I have an emergency or no insurance. The service has not changed. They are quick, friendly, helpful and always make me feel very comfortable. Thank you ! read more

Went to this clinic on Father's Day. Waited for 45 minutes for them to open. Never happened. No sign on the door or website or voicemail that they will be closed. Two other patients waited outside as well and we all gave up. read more

Mommying definitely has its ups and unexpecteds and today I found myself having to go to urgent care with mini. This was my second time at Dr.Paul's and I gotta say that I really like this place. I called before I went to make sure they take my insurance. They answered the phone (if you know doctors office's you already this is a win) with a pleasant tone and gave me the information I needed. When I got there I was addressed immediately. The office didn't have a smell and there was only 1 patient ahead of me. The paperwork and intake process was minimal and they actually took my info to process their part while simultaneously letting me fill out the disclaimer and history forms just so we could maximize time. We were called within 15 minutes!!!! (Again, I heard of for urgent care) and saw the doctor within about 30. Mini had to get an X-ray for her injury and this was done on site too! I was able to get a brace and copy of the X-rays for my ortho doctor to see later, in and out in about 2 hours! Not that you ever want to have an urgent medical issue, but if you do, I highly recommend this office! read more

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Untrustworthy and disorganized. A year ago my elderly father-in-law needed to get a COVID test in order to board a flight home. We scheduled an appointment with this "immediate care" clinic (which assured us over the phone they could do it) a full 10 DAYS in advance. The evening before the appointment (maybe 5pm), the staff called and said they were cancelling it because they were out of tests. No recommendation on where to go, no alternative, no reserves to accommodate the patient. Do not use your last tests and then cancel patients who scheduled weeks ago and leave them stranded. This was absolutely unacceptable. read more

I went to Dr. Paul's last Sunday because i'd been sick for about two weeks with a fever and cough. My normal doctor is in Santa Monica where i work so I decided to go here as i live close by and wanted to make sure nothing was seriously wrong. As others have noted the office is spotless and I was seen quickly. I first saw a nurse who took my temperature, height, weight, and blood pressure. A few minutes later a physician's assistant came in. She looked at my throat, ears, and listened to me breath. She said my breathing sounded clear and thought my symptoms were likely caused by a virus. I was given a few prescriptions to make me feel better and instructed to see my primary doctor in a few days if i didn't get better. I was told i'd be charged $160 for the visit (part of my insurance deductible) which was the contracted rate with BCBS. Two days later when my cough hadn't improved I went to my primary care doctor who after listening to my lungs and hearing crackling ordered a chest xray. She diagnosed me with pneumonia. I've been on anti biotics and am still recovering 5 days later. Looking back on my experience at Dr. Paul's two things stand out to me: 1. I'm not sure if Dr. Paul's office has an Xray machine onsite (some urgent cares do others don't) but given how long i'd been sick it might have been smart to at least consider ordering one. Hindsight is always 20/20. I also don't know if the PA didn't hear the crackling in my lungs (maybe it hadn't developed yet) or she just missed it. On the other hand Dr. Paul's office did call me a few days after I came in to see how was doing. 2. Insurance or not the $160 that I was told i'd be charged just seemed high for seeing nurse and PA. One of the reasons I went to Dr. Paul's and not an ER was in an effort to keep costs (mine, my employers, and society's) down. They are in network with my insurance and I just expected to see less of charge. I'd been to other in network Urgent Care's before and not been charged anything. Maybe Dr. Paul's is just different for some reason that i'm not aware of. Overall i'm just a bit disappointed that Dr. Paul's office didn't catch or at least mention that my cough could be pneumonia. This is easy for me to say as I know diagnosing things is not easy, however, my symptoms were pretty classic. read more

If we could give Dr. Paul and his team 100 stars, we would. We rushed our 2 year-old son over after he slipped and split his chin open. From the moment we walked in the door, you could tell that this was a well run clinic. The front staff was lovely and efficient. We were brought back in just a matter of minutes. The nurse, Jazmine, was kind and immediately put us at ease. Not to mention, really good with our little one. Dr. Paul came is shortly after and he is the best! It's not easy stitching up a toddler and the whole team took part in making our little guy as comfortable as possible (not to mention really beautiful sutures that will likely have minimal scaring which I was worried about since it was near his face). Seriously top notch care! read more

Super nice and friendly people, great doctor, easy to wait in the lobby or call for appointment. Also open on Sundays which is super helpful. They see my baby all the time. read more

This urgent care gets people in and out and in an aesthetically soothing atmosphere. They offer other specialty services like an IV drip that really helped with my sinus infection post Covid. I left feeling so much better and can't wait to go back for my next visit. read more

I think it's important to remember that urgent care does not replace seeing your PCP or going to a specialist. That said, Dr. Paul's office is very quick, friendly, and affordable (I've never had any issues getting an immediate appointment)- so I recommend them if you need a quick opinion; however, on two separate occasions, I had a misdiagnosis from this office that made the treatment process more complicated as a result. read more

Hands down the best place you can take a loved one to have THE best care. I've been in the medical industry for over 20 years and highly respect Dr. Paul and his staff. Even the lady who manages the office, was kind, patient, smart, and explained everything perfectly. Trust this place people. read more

No better urgent care in the SouthBay. Period. Great people. Friendly, responsive, just plain a pleasure to be around when you need help.

Love this place. Never a long wait time, doesn't feel like a clinic, knowledgeable and helpful staff.

i had a large splinter I couldn't yank out with tweezers, and it was just a little too deep for me to feel comfortable excising it on my own. I was able to make a same day appointment. staff were considerate and easy to interact with at the desk. Christine, who did the removal and stitches, has great bedside manner. She was calm, reassuring, and practiced. I was scared and she was great. i was really lucky to have her care. read more

I've have had treatment here several times. Although i feel the wait time is extensive the care has always been on point! Today I brought my daughter in to have stiches removed from her hand, the waiting room was full with what you might expect at this time of the year, sick coughing people....I mean REALLY coughing... all with no masks on, even though there's a sign that says " Cover your Cough" with masks in front of it. This one child coughed, mouth open with the mom right next to her.... oddly enough, the mom did wipe the child's nose then get up to put on hand sanitizer... so she was aware of the danger... but just for her, not to others!!! I went to the front desk and quietly asked if they could encourage the sick to put on masks, they did, but not one of the sick put on one... so my daughter and I protected ourselves by putting on one. I feel more should have been done, no there isn't room to isolate them, but it should be enforced... if you are coughing, sneezing, contagious, YOU MUST WEAR A MASK! PERIOD! I don't want to come in here with one thing and leave with another. read more

I have been to Dr Paul's several times now and I am 100% satisfied. The staff is so friendly and welcoming. I have never waited more than 5-10minuted to be seen. The last PA I saw was Dr. Christine and she went out of her way to research specialists for me, even reading patient reviews to get the top 3 in the area. They offer vitamin IV hydration and a hydration room with Netflix. They check in you at appropriate times and really make your visit a pleasant one. The office its of is very clean and modern with a clean, light ocean theme (cool blues, whites and beiges). read more

Dr. Paul’s Immediate Care - One of the patient rooms - Urgent Care Near Me - Redondo Beach, California

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The desk staff was very kind, outside of that I cannot say much positive. I was given a short 15 min exam by a practiconer and prescribes some medication. I did not feel good about the exam and went to another doctor's office. Dr. Paul's office misdiagnosed me on the original exam, thankfully the doctor I visited after did some blood work to be on the safe side and found the real issue. Their billing office is rude and a mess, do not expect your bills to be handled properly or in a timely fashion. I was sent a bill 10 months after my visit despite my insurance company sending them information a week after my visit. They are not up front about pricing and ownership hides behind its employees when it makes a mistake. Go elsewhere! read more

Ditto on Dr. Paul's not providing a proper medical receipt. My wife was told on the phone he was out of network so we'd have to submit ourselves. Ok, that's fine since COVID is everywhere. After the test, all he give us is a receipt similar to a gas station receipt with the amount and date on it. No TIN or diagnostic code. Thus no reimbursement. Now it's too late to dispute with my CC company (I'd consider a proper receipt part of the service thus, I think, the CC charge is reversible due to lack of fulfillment). All they say is SORRY we were confused (which we weren't; they know Insurance Companies won't take their crummy receipts -- the IRS or AMA might want to look into Dr. Paul). read more

My wife went here a month ago and was misdiagnosed. She had an ear infection and a sinus infection and neither were detected by Dr. Paul's staff. After a few days of still feeling extremely ill, she went to her primary care doctor who after simply looking in my wife's nose and ears was able to properly diagnose her and prescribe her the right treatment. Fast forward to last week when I got sick myself. I figured misdiagnoses happen occasionally so I would give Dr. Paul's another shot (especially with all the glowing reviews on Yelp). Well, guess what? I too was misdiagnosed! The male PA who saw me was extremely kind and thorough with his examination but somehow still got it wrong. I was told I had an upper respiratory virus and to just ride it out, stay hydrated, and take cough syrup for my symptoms. A week later, I felt no better and went to my PCP. Once again, after simply looking in my nose and mouth, she told me I without a doubt had a bacterial infection--not a virus. She prescribed me a Z-Pac and after one dose I was already feeling better. I'm not quite sure why this happened to us. This place seems really professional and the staff is nice (so I'll give them a couple stars). But the fact that both of us were overlooked and misdiagnosed is hard to ignore. We will go elsewhere next time. read more

I've been going to this office for years. I've always loved the staff and just overall atmosphere of dr Paul's office. I know it's because of COVID that's it's become just the worst. I'm not sure if the front desk is new employees or distraught ones from the COVID drama, either way they have become so rude and shady. I understand that they probably have to deal with a lot of stupid people right now but like at least treat the OG's with some respect. I keep hearing a bunch of shady business with their COVID test too, like what's up? Anyway it sucks because this place use to be so bomb but now I think I'm just gonna start going to Exer-care for my immediate care read more

Beware going here for a Covid Test. It's impossible to file a claim with them through insurance. They were very rude and abrupt when calling in and requesting this information for my insurance cpmpany. Had I known this I would have skipped getting tested. VERY UNPROFESSIONAL HEALTH CARE WORKERS. read more

Immediate Care is what Dr Paul is NOT, unless you have an appt. I took my wife to Dr Paul's Immediate Care after she took a fall. We were greeted at the door, my wife holding a bloody towel to her nose and banged up face, blood on her sweatshirt, only to be turned away because we didn't have an appt!!! That is not right. You can't take in a person that is in obvious pain and in need of IMMEDIATE care??!! How about taking the Immediate out of the name?? read more