I recently spent a night here with my sister and brother-in-law (May 2022). I had wanted to offer…read morethem an amazing New Harmony experience, like one I had had several years ago in a different B&B that has since closed. The owners of that one recommended AC Thomas House. It is indeed a beautiful property, from the spacious veranda and lovely, historically appointed rooms to the perfect downtown New Harmony location. But upon arrival, we learned that it is up for sale. The current owners were nowhere to be found - apparently one is ill and the other is engaged in other projects now. The owners left everything in the hands of one very part-time staff person (you have to call this person if you need anything - there's no one on site). Even under these conditions, with just minimal attention, our stay could have been much improved. For example, they could have put water bottles, tissues, and soap in the rooms (all of these staples were lacking). The breakfast was a big disappointment. The staff asked us in an email what we wanted for breakfast but then did not come through for two of the three people in our party. Minimally, real half-and-half for coffee is essential for any place offering breakfast (they had bought that horrible creamer at the Dollar Store even though we had indicated in the email that we would appreciate half & half). And a box of nice black tea is another essential for a place like this that was lacking. Again, the breakfast issue can be remedied easily enough. The staff person was very nice, and was helpful to the degree possible, but perhaps isn't being given the resources or direction to do these things? Also, there was a baby shower there the day we arrived, and some of that wasn't cleaned up, leaving traces (stray napkins, cups, decorations) in the common areas for the next 24 hours. That, too, can easily be remedied. The larger issue, which hopefully the new owners (when there are some) will attend to is the plumbing. Neither the toilet nor the shower in the Duchess Kate room worked (fortunately the staff person gave us keys to the adjoining room, empty that night, or we would not have had even a working toilet). The showers in all of our rooms need to be brought up to contemporary standards. Hopefully the new owners (when there are some) can remedy these issues and bring this place back to 5 stars, which it richly deserves, but right now, sadly, it is not. Also, not having an inn keeper (or even a more permanent staff person) onsite made it feel more like an airbnb than a Bed & Breakfast. Part of the pleasure of a stay in a place like this is being able to converse with the owners (which I was able to do in the previous place I had stayed). I'm very disappointed as I had wanted to offer my guests a special weekend. It was still great being in New Harmony, and this place has all the potential to be amazing, and aesthetically it's an absolute treasure - but right now, sadly, I cannot recommend it. The current owners need to step up their game here or stop renting rooms.
