I've lived at Escaya Apartment Homes for the past five years, and unfortunately, my experiences at…read moreEscaya Wine & Spirits have been consistently uncomfortable.
Almost every time I enter the store, an employee or cashier comes from behind the counter and follows customers around the aisles while they shop. I experienced this when the store first opened several years ago, again last year, and once more today. At this point, it feels like a regular practice rather than an isolated incident.
Being followed while simply looking at items on the shelves makes me feel uncomfortable and unwelcome as a customer. The aisles are also roped off in a way that limits where customers can walk, with only one designated way to enter and exit the store. The overall experience feels restrictive rather than inviting.
I understand that businesses have legitimate concerns about theft, but there are ways to protect a store while still making customers feel trusted and welcome. Unfortunately, my repeated experiences here have left me with the opposite impression.
After living in Escaya for five years, I would much rather spend my money at a business where I feel welcomed and comfortable. Ironically, the gas station across the street offers a larger selection of many products and provides a much more welcoming customer experience.
For these reasons, I will no longer be spending my money at Escaya Wine & Spirits.
