I should preface this review by stating that we have moved 10 times in 13 years...so it's not our first rodeo with moving or movers. The three stars are for the friendliness of the workers (really nice!) and the fact that they moved us in some pretty extreme heat. Dependable was recommended to us by a new neighbor and they were one of the few companies that were able to fit us into their schedule late notice (we were only given a week's notice by our builder for closing on our new home).
Once the moving crew arrived with their own 26' truck, they asked for a tour and what would be included. They even packed up pretty quickly, but arguably not efficiently. They left a kid power wheels jeep and other various boxes and items, stating the jeep wouldn't fit (we found the other random items after they left). We had movers pack our belongings last year PLUS items from a 10X10 storage unit (including another table, and huge sectional) into the same size truck, so we were a bit puzzled.
We spent a ton of time carefully labeling the boxes with contents and room stickers. So many boxes ended up in the wrong rooms or even the wrong floor. Not sure what I am going to do with silverware/kitchen labeled box in my master closet or a knife block in my toddler's room? Hanging bags of clothes with hangers sticking out thrown haphazardly in a heap on the floor. Our child's bed frame was reinstalled upside down and popped apart when sat upon. Lastly, the storm door they removed at our previous home was not reinstalled and we had no tools handy to screw it back in.
A bit bummed about this experience. Hoping we do not need to move again, but if we do, I would admittedly look elsewhere. read more