Great caretakers. Always on time and go the extra mile. Would accomodate hours and days but ultimately 24/7 care for my loved one was worth the peace of mind. Always available for any questions. Would use this service again. read more

Do not have your loved ones cared for by Dependable Care! This company is a scam. Teri Lieberman, (The owner) at first comes off as friendly and caring but is the complete opposite. She is money hungry and arrogant. Little did my family know this would turn into a nightmare. We hired this company and the first caregiver was horrible. She went through my Grandmothers phone and personal items continually. After months of working with our family things started to come up missing, money, jewelry, food, clothing etc. We did not confront her about it because we had no evidence or even think it was her. My grandmother was rushed to the hospital where she spent a few days. The caregiver tried to show up each day and stay. After asking several times that she leave and trying to be as polite as possible I told her that she will not be paid for the days she continues to come to the hospital because there is no reason for her to be there the nurses can take care of her until she is home. This Caregiver became very disrespectful. She thought that she would not get paid for that week being that my grandmother was taken by ambulance to the hospital on Friday the day she should have been paid, so she proceeded to go up to the hospital several days harassing my grandmother (while sick) about when she would be getting her money for 1 week. I assured her that she would get her money to just give us a few days. The caregiver came to the house after the hospital stay, (she is paid) and my grandmother is under the impression that the caregiver is going to change her out of her hospital gown, feed her and help her situate. She tells my grandmother she quits and leaves her wet, hungry and without anyone to help her. The very next day we find out from the banks that several credit cards had been charged and her ID, her father's ring and several other items were missing. Again we did not know if it was her and with Terri texting and calling us reassuring that this employee would never steal anything. We decided to go ahead with another caregiver. This caregiver came out and worked with my grandmother for another few months. After a couple months, the caregiver told us that she was quitting Dependable care. She advised that it may be cheaper for Grandma because she would no longer have to pay a fee to the facility. I confirmed with the caregiver.Another few months went by and the caregiver began to call out multiple times. Mostly Fridays (After being paid) I had to take off of my full-time job several times in order to help. What started off as one day a week became anywhere from 3 to 4 days a week of her calling out. About four months later, I receive two bill from Dependable Care, both bills over $1000 each. I text Mrs. Teri, politely to find out exactly what the charges were for and how we could go about fixing this. Teri proceeded to immediately become defensive. She rudely stated that my grandmother knows very well that the caregiver has been working for Dependable care. She also stated and I quote: this is between you and your grandma" I replied "You sent the bill so it's not between Grandma and I".... She refused to have an intelligent or intellectual conversation to break down the bill and what the charges were for. I then let her know that I would be reaching out to Better Business Bureau. She stated that she "does not care". The very next day Teri pulls the caregiver without notice, she told my grandmother's second caregiver not to show up to help her anymore. Again, I was forced to leave work to care for her without notice. A single mother on one source of income. One day after this happened again we find out that my grandmother's American Express had charges from several vendors. My grandmother being bedridden and unable to drive or do anything for herself, had her American Express charges for places like 76 gas station, shell gas station,7/11, subway and even charges from a foreign country. Next a check was written to Dependable care just the month before, as I mentioned above, we were under the impression that the employee was no longer working for Dependable care, and my grandmother had not written anymore checks to dependable care within the past four months. We reported to the bank and come to find out the check was forged by the caretaker. I am writing all of this in hopes that no one else will suffer the way that my grandmother and our family has. Shame on you all. Opening page states that you are honest and friendly you need to stand by this. Teri Lieberman, and at least the two caregivers that we interacted with are con- artist. Please, if your loved ones need a caregiver please research the facility you're using before you choose. And make sure you have cameras because these caregivers lie steal and do not hold up to the company standards. Then the managers or directors of the company back them up 100%. And because our elderly ones are not as sharp as they used to be, they are the ones that suffer. read more

I've used this company several times for my father, and every time was great! Teri is really understanding and was able to find caretakers for exactly when I needed them. The price is very good and the caretakers always go above and beyond. I'm definitely going to keep calling them when I need care for my father! read more

My mother was released from the hospital and coming home. We needed a caretaker immediately and called Teri at Dependable Care. She picked up the phone right away and was very helpful in understanding what we needed. She sent somebody out right away who was very professional and took very good care of my mother. Diane who came out was just great! We were in a very stressful & emotional situation that Teri & Diane were great at guiding us through! Thank you Dependable Care!! Steve Goshgarian read more

Great Service at Great Rates. I recommend this service. If you call them they will give you a rate quote before you sign any paperwork. They are match makers so you interview your caregiver with no commitment. If you like the caregiver and the caregiver likes you and your family, then you have the same person providing care. read more

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If you need home health/hospice care, do not go anywhere else! My Dad needed help at night, due to his medical issues and his dementia. He was placed in hospice care, and our family needed a night caregiver ASAP so we could sleep to help with his needs the next day! I called a few agencies that I found on Yelp, and every agency wanted to come out first and do an intake and assessment. Terri (Dependable Care's owner) was so understanding and completely understood our urgent need. I spoke to her on a Sunday afternoon, and she called me Monday morning with the name of a caregiver who had worked with her for the last twenty years. Everything was handled via text or phone call, and Terri was always available to talk if needed. The caregiver was very experienced and professional. If I could give them 10 stars for their professionalism, I would. read more

Teri quickly understood my needs, worked with me to accommodate my requested hours and provided me with an excellent caretaker. She was flexible and understanding. Have tremendous comfort level just knowing I can call her at anytime. read more

OMG what would we do without Dependable Care and Teri! They are lifesavers, truly. We've used them twice - once years ago, and now currently. They have a gigantic network of home health workers for any kind of shift. They are a "referral service" so the workers are more independent. Anyways, we're happy with Dependable Care and Teri. read more

Teri with Dependable care has been awesome she and her caregivers have been so very professional and dependable they have taken wonderful care of my Mom for the last year and a half. I highly recommend this caregiving company to anyone looking for kind professional caregivers Rick Rasmussen read more

Words cant even explain my sincere thanks for the help of dependable care. I've been working as a caregiver for almost 8 years and it's been great! Teri will take care of your needs and on top of that she will make you feel as though you completely deserve every last bit of her service. She will give you the match caregivers with the right client and will truly care for her clients. She's very professional, knowledgeable and helpful. You can trust her and the business and trust the people who work under her. I would HIGHLY recommend dependable care!!! read more

My mother contracted West Nile virus in September of 2020. Teri and dependable care were recommended by family friends that had used them and were very happy. I have to say, Teri has been absolutely amazing helping my sister and I navigate this process and vetting the right people for my mothers recuperation. She has to learn how to walk again and her care givers, particularly her daytime caregiver Mai Mai has been absolutely instrumental in the recovery of my mother. I cannot say enough good things about Teri. She takes her time and really makes sure the best person is hired for the job at hand. Thank you Teri for helping my sister and I navigate a very daunting process!! I would HIGHLY recommend dependable care and Teri!! read more

Teri was awesome. Was able to get a caretaker for my mom the same day and was so easy to work with. Mom loved the caretaker, the price was right and although we only needed her short term, I would call Teri in a heartbeat for any help in the future. read more

I had the opportunity of using Dependable Care for over 20 years. In that time, I could always rely on Teri @ Dependable Care to get me a girl last minute or a week ahead of time. I oversaw the caregivers and the ones Teri sent me were excellent! Anyone who disputes the excellence of Dependable Care is completely wrong. I know from experience after taking care of my parents for 22 years, I feel lucky that I found Dependable Care back in 1995. Thank you Teri for all your help and your very fair pricing! read more

Sadly Dependable Care isn't very... dependable. There's only one woman (Terri) running the company I believe and I think the company is suffering because of that. When you need a replacement if one of the caregivers is sick, she's hard to get ahold of so you better have your own backup plan. It takes hours to get a replacement. You pay Dependable Care, a referral company, $3.50 an hour for basically nothing. You are responsible for workers compensation and medical bills if one of the caregivers gets hurt while working for your family. It's better to pay a dollar or two more to go with a better company. We were paying $18-$19 an hour for Dependable Care. The company we have now is $20 an hour and takes care of everything for you and has their own insurance, etc. We also had an issue of the night caregivers sleeping. My aunt uses the bathroom about 10 times a night so we made it clear that she needs a lot of help at night and the night shift person can't be sleeping. The first woman would literally get her pajamas on and go to sleep! We had Dependable Care send another woman because my family didn't want to pay $19 dollars an hour for someone to sleep. The next woman slept as well and was hard to wake up. My poor aunt is 98 and would call and call for help and she wouldn't wake up. She also showed up two hours late for a shift and tried to blame me for it, saying I told her she could come late, which I did not. I asked her boss what time she asked her to come and she verified that she asked her to come at 7pm (she showed up at 9pm). There was one VERY good caregiver, Claudia, and she was the only reason we stayed with Dependable Care as long as we did. She is great at her job and a genuinely kind person. Exactly the type of person you want caring for your loved one. Unfortunately there were just too many issues with this company and we ended up going with another caregiving company that is run much better and is more professional all around. The new company is much more dependable lol! read more

Dependable Care was always there for me when I needed them. My Dad had a very difficult illness, and I was still able to get some great caregivers from Teri at Dependable care to help. After my Dad passed away from a terminal illness, my Mom broke her hip, and I needed good reliable caregivers for 24 hour care. Dependable care was always there for me. Their prices are very fair & Teri who runs Dependable Care is the best in the business. I took care of my parents for 22 years, & I don't know what I would have done without Teri & her staff at Dependable Care! Thank you Teri! I am forever grateful! Don G. read more

Teri is AMAZING!! My father was unexpectedly discharged early from the hospital and we needed 24/7 help, starting that day. Teri found an amazing caregiver within a couple hours who was able to help us immediately for 24 hours and then work full time moving forward. She helped find additional help to work weekends as well. She is professional, a great communicator and a hard worker. Plus, her services are very affordable for caregiving. The staff she has sent us have all been very kind, capable, and hard working. Could not recommend more highly. read more

I have a disabled family member. The service from Dependable Care and Teri has been helpful, friendly and efficient. The caregiver that we have from the service is not only competent but friendly and has become part of our family. She has become a best friend to our family member and vice versa. When she was not available, the other caregivers who have substituted are all competent and friendly. If we could give 6 stars, we would. Thank you!! read more

Terri's company was a God send when our cousin, Joe got Pancreatic cancer and needed 24/7 care. The 2 full time caregivers were wonderful, compassionate and skilled. It was hard to find the right person for the weekends, but Terri was finally able to find the right match after 2 weeks. Terri always picks up my calls or texts. Because of Dependable Care, Joe was able to live and died at home liked he wanted. I would recommend Dependable Care to anyone who needs a caregiver. Terri, keep up the great work! read more

I have nothing but good things to say about Dependable Care. They are currently taking care of my Grandma who is getting very old and needs a lot of help to move around. I've tried a few different agencies and I have found Dependable Care to be the best out of all the ones I tried. They have the lowest rates and the Administrator Teri is always available to help even in the middle of the night. One time I called her at 10pm because Maria our caregiver was sick and Teri actually answered the phone and arranged for a replacement right away. That kind of sincerity is rare... I highly recommend Dependable Care to anyone needing home care! read more

Reliable, trustworthy, professional referral service for home healthcare/caregivers. Teri runs her service with compassion, understanding, and the ability to listen to the needs of her clients and provide the appropriate match. She has many years of experience and a real knowledge of her field, to match the right caregiver to your loved one's needs. Most importantly, Teri personally handles everything, so you will not be handed off to a team of assistants.....Teri is there for you. read more

Nothing but good things to say about Dependable Care. When my Mom fell and needed hip surgery they had interviews set up the next day. Esmeralda and the weekend fill-ins have made her life pleasant where it could have been a horror. She is like a member of our family. read more