Do not have your loved ones cared for by Dependable Care! This company is a scam. Teri Lieberman, (The owner) at first comes off as friendly and caring but is the complete opposite. She is money hungry and arrogant. Little did my family know this would turn into a nightmare. We hired this company and the first caregiver was horrible. She went through my Grandmothers phone and personal items continually. After months of working with our family things started to come up missing, money, jewelry, food, clothing etc. We did not confront her about it because we had no evidence or even think it was her.
My grandmother was rushed to the hospital where she spent a few days. The caregiver tried to show up each day and stay. After asking several times that she leave and trying to be as polite as possible I told her that she will not be paid for the days she continues to come to the hospital because there is no reason for her to be there the nurses can take care of her until she is home. This Caregiver became very disrespectful. She thought that she would not get paid for that week being that my grandmother was taken by ambulance to the hospital on Friday the day she should have been paid, so she proceeded to go up to the hospital several days harassing my grandmother (while sick) about when she would be getting her money for 1 week. I assured her that she would get her money to just give us a few days. The caregiver came to the house after the hospital stay, (she is paid) and my grandmother is under the impression that the caregiver is going to change her out of her hospital gown, feed her and help her situate. She tells my grandmother she quits and leaves her wet, hungry and without anyone to help her. The very next day we find out from the banks that several credit cards had been charged and her ID, her father's ring and several other items were missing. Again we did not know if it was her and with Terri texting and calling us reassuring that this employee would never steal anything. We decided to go ahead with another caregiver.
This caregiver came out and worked with my grandmother for another few months. After a couple months, the caregiver told us that she was quitting Dependable care. She advised that it may be cheaper for Grandma because she would no longer have to pay a fee to the facility. I confirmed with the caregiver.Another few months went by and the caregiver began to call out multiple times. Mostly Fridays (After being paid) I had to take off of my full-time job several times in order to help. What started off as one day a week became anywhere from 3 to 4 days a week of her calling out. About four months later, I receive two bill from Dependable Care, both bills over $1000 each. I text Mrs. Teri, politely to find out exactly what the charges were for and how we could go about fixing this. Teri proceeded to immediately become defensive. She rudely stated that my grandmother knows very well that the caregiver has been working for Dependable care. She also stated and I quote: this is between you and your grandma" I replied "You sent the bill so it's not between Grandma and I".... She refused to have an intelligent or intellectual conversation to break down the bill and what the charges were for. I then let her know that I would be reaching out to Better Business Bureau. She stated that she "does not care". The very next day Teri pulls the caregiver without notice, she told my grandmother's second caregiver not to show up to help her anymore. Again, I was forced to leave work to care for her without notice. A single mother on one source of income. One day after this happened again we find out that my grandmother's American Express had charges from several vendors. My grandmother being bedridden and unable to drive or do anything for herself, had her American Express charges for places like 76 gas station, shell gas station,7/11, subway and even charges from a foreign country. Next a check was written to Dependable care just the month before, as I mentioned above, we were under the impression that the employee was no longer working for Dependable care, and my grandmother had not written anymore checks to dependable care within the past four months.
We reported to the bank and come to find out the check was forged by the caretaker.
I am writing all of this in hopes that no one else will suffer the way that my grandmother and our family has. Shame on you all. Opening page states that you are honest and friendly you need to stand by this. Teri Lieberman, and at least the two caregivers that we interacted with are con- artist. Please, if your loved ones need a caregiver please research the facility you're using before you choose. And make sure you have cameras because these caregivers lie steal and do not hold up to the company standards. Then the managers or directors of the company back them up 100%. And because our elderly ones are not as sharp as they used to be, they are the ones that suffer. read more
