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Dependable Appliance Northshore

2.5 (6 reviews)
Closed • 8:00 am - 5:00 pm

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Appliance installation

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Broussard Appliance Service

Broussard Appliance Service

(138 reviews)

The technician was excellent. However the staff needs to apologize for their mistakes and not argue…read morewith the customer, i.e. booking an appointment incorrectly, thereby me wasting an afternoon was for an appointment, then calling the company and was told I was incorrect, however I have a text message informing me of the appointment.

If I could give 0 stars, I would…read more I first scheduled service through my Whirlpool warranty on May 18. My mother and I are neighbors, we own the exact same Whirlpool washer, and we were both experiencing the exact same problem: the washer would hum continuously after the cycle ended, the pump would keep running, it wouldn't fully drain, and it would get stuck after the rinse cycle. Whirlpool scheduled us both with Broussard Appliance Repair for the next day. Instead, Broussard's called and said they needed to order a part and that they only came to my area on Thursdays. No problem--I understood and agreed to wait. The next day, I checked with my mother to make sure she had received her scheduling call. She hadn't. When I called Broussard's, the receptionist informed me that she had canceled my mother's service ticket because she assumed it was a duplicate--even though it was for two completely different service addresses. I had to call Whirlpool and have the ticket reopened and reassigned. When I called Broussard's back, the receptionist actually told me: "Your mom will have to wait until next Thursday. Yours will be fixed this Thursday and your mom can wash clothes at your house." That is one of the most unprofessional things I have ever heard from a customer service representative. Thursday finally arrived. The technician, Jessie, came out and attempted the repair. Unfortunately, the replacement control board he installed was defective. During the repair, something burned up, and when he left, my washer wouldn't even power on anymore. He ordered another control board and told me it would ship directly to my home and that I'd have to call Broussard's back to schedule yet another appointment. Meanwhile, my mother was still waiting for her appointment the following Thursday. By Wednesday she still hadn't received a confirmation, so I called again. This time I was told the part for her washer was on backorder. That was interesting considering no one had even come out to diagnose her washer yet. Eventually our parts arrived, and we were both scheduled for June 25. Jessie completed my repair and told me everything was fixed. It wasn't. This weekend, I finally started catching up on laundry after being without a properly functioning washer since late April, only to discover the exact same issue is still happening. At 8:03 AM (they open at 8:00), I called Broussard's. The same receptionist answered and informed me that she had already closed my ticket and that I'd have to call Whirlpool myself to reopen the claim. I immediately called Whirlpool and specifically requested NOT to be sent back to Broussard Appliance Repair. To be fair, Jessie was always polite and seemed to genuinely try. My issue isn't with him. My issue is the complete lack of organization, poor communication, unnecessary delays, closing service tickets before customers verify repairs, and one of the most rude and dismissive receptionists I've ever dealt with. From canceled service calls, assumptions instead of verification, defective parts, weeks of delays, having to repeatedly involve Whirlpool because Broussard's couldn't manage their own tickets, and still ending up with a washer that doesn't work--I have spent over a month dealing with something that should have been resolved weeks ago. I cannot recommend this company to anyone. Save yourself the frustration and request a different warranty service provider if you have the option.

Solar Refrigeration & Appliance Service - You can see the water on the floor again from a different direction

Solar Refrigeration & Appliance Service

(148 reviews)

My twenty year old dryer went out. Called Solar. They sent a technician (Grant) out the first work…read moreday. The tech identified the problem within twenty minutes. I needed a circuit board - he showed me the burn point on it - and told me he'd order the part. I was repeatedly updated on the part and when it was expected to be in. On that day, Grant was there bright and early, replaced the board and got my drying working in a remarkably short time. It could not have gone more smoothly. I will surely call Solar when my next appliance goes on the fritz and I highly recommend this business.

This is the service that was assigned to me through my Whirlpool warranty. First, my appointment…read morewas scheduled for a Wednesday so I took off of work to be home. On Wednesday when no one showed up, I contacted Solar who informed me that my appointment was rescheduled to Friday and that, "the parts department should have informed you of that." I did not receive notice from anyone at Solar about the change. I arranged to be home from work on Friday for the repair. The technician was here for approximately 10 minutes before coming to me saying everything was good to go and got my signature. When I attempted to use my appliance, it did not work. I then spent 15 minutes trying to get on the phone with an actual person on Solar because when you call, you are given AI bot prompts rather than a human being. I finally got someone on the phone who told me that on their end, it says the work was complete and the machine was tested. The machine was not tested by the technician before he left. Estelle at Solar told me that she would contact the dispatch team to have the technician return. When she called me back, she stated that the next available repair date is Monday. I've now taken 2 days off of work for the technician to come here for a total of 10-15 minutes and fail to complete the job, and am now being told that I'll have to wait for Monday for someone to come and finish the job.

Dependable Appliance Northshore - homeappliancerepair - Updated October 2026

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