Aaron at Mountain Mattress was absolutely amazing to work with. I live quite a distance from the…read morestore, but that didn't stop Aaron from going the extra mile--literally and figuratively--to help me find the perfect mattress. He was incredibly patient, knowledgeable, and made the whole process smooth and stress-free. What really stood out was how committed he was to making sure my mattress was delivered quickly, despite the distance. Exceptional customer service from start to finish. Thank you, Aaron! Highly recommend checking out Mountain Mattress and asking for him!

Was always had a dream to have a 2nd home up in the White Mountains, last summer we finally…read morepurchased ours. A large empty house needed to be furnished from scratch. We just happened to drive by and saw a log bunk bed out in front of the store, the facade looks like a big metal warehouse. The sign says mattresses, but once inside it is so much more! Bedroom furniture, chairs, rockers, tables, wall art and more! We found their inventory massive and with reasonable prices! The staff is extremely friendly, and so helpful! We purchased a beautiful log bed, end tables, new mattresses, and we could not leave without taking some carved woodland animals with us! This is the "Go To" place for bedroom furnishings in ShowLow, PineTop and Lakeside! Highly recommend and would not bother wasting time looking anywhere else! Amazing quality pieces, they deliver and assemble.... Could not ask for a better experience! These guys rock!!

Our Experience With Furniture Row Was Very Rewarding!!! We Were Helped By Jaime, Of Denver…read moreMattress, And He Was Very Considerate And Worked Hard To Find Us An Amazing Deal At A Great Price!!! We Will Definitely Stop Here First For Any Furniture Needs!!! Thank You So Very Much!!!!

Spent several thousand dollars on a sectional. Got delivered. A week later we discovered the chaise…read morewon't recline and he backs of the other seats are loose and I feel the couch is going to fall apart every time we sit on it. We paid for the extra warranty. Called the store, they sent someone out who manually pumped the chaise into the recline position and then couldn't fix it and LEFT IT THERE. The store said "we're calling the manufacture, we will reach out in a couple months". I've called the store 5 times over the last few months, no one can help, no one will fix it, no one will rerun our calls.... Go to the valley, don't waste your money on these con artists.

I had only been to Big Lots a couple times decades ago back East and I want impressed. Friends…read moreneeded to stop when we were out and we went in to check it out. Big Lots is not the junk store anymore. It has nice snacks, organization item (and not just garbage plastic either) health and beauty, decor and furniture. I bought some snack foods like unsweetened coconut chips and dried mulberry and goji berries. They were good and I've been back since and got more. I also found some garden fairies to add to my garden. I didn't think I would find them up here but they have many kinds of fairies and settings. I am very happy we stopped in. They have much nicer things than I expected. I will definitely be back and recommend Big Lots!

New coupons don't work they have to call IT !!!! Waiting forever for fix.....stay away from themread more

We have made several purchases at Joy's Furniture/Ashley store in Lakeside, AZ. Their staff is…read morealways friendly, helpfull, and knowlegeable regarding the furnitire we wish to purchase. Their delivery team is very courteous and top notch! We highly recommend this store in Lakeside, Arizona!

Buyer BEWARE. Ordered an instock couch and chair. No special fabric. Quoted 3-4 weeks for delivery…read more After 1 week I call to get a better estimate and they change it to 6-8 weeks and say they can't control what their warehouse does. I decide to cancel this order as I need the furniture sooner than 6-8 wks. Manager will not cancel without a 25% "restocking "fee even though the furniture never left the warehouse. Then he tries to tell me that I signed for those terms. And that all sales are final for special orders. This was not a special order. I never signed anything. Never even received a receipt either emailed or paper. spend your money elsewhere. They will tell you whatever you want to hear so that you make that purchase and then refuse to return anything if you're not happy. Guess will just dispute it thru my bank. Spend ur money elsewhere!!

We went to Joy's on Sept 30th to place an order for bedroom furniture…read more At the time of purchase, they noted that the items would be into their store by October 15th. We phoned to find out about our furniture since they never bothered to call. The furniture did not arrive and they said that the items would be in on November 1st. Once again, they never phoned so we did. This time they said November 7th. Once again, they never phoned so we did. They said maybe mid-November. I phoned on Nov 18th. The person I spoke with said that the items arrived that day, but they had not been "received" by the warehouse. The person in the warehouse told me that they had a cancellation for Wednesday November 20th and asked if that would be okay. I agreed. We phoned Joy's mid to late morning on Nov 20th to get a timeframe of when the furniture would be delivered. Joy's mentioned that they discovered on Tuesday Nov 19th that the bed did not have the rails and that they had forgotten to order those. They discovered a problem the day before and NEVER phoned. We were upset because we had already been through changing dates with Joy's and a general lack of interest on their part in finding out when our furniture would be in. We also discovered that it would take two weeks to get the correct rails. We threatened to cancel the order and they called back in about two minutes saying that they could send over a set of temp rails and we would still have to pay for the rails separately. We should have canceled the order. We wanted our furniture, so we signed off on the temp solution. The delivery guys arrived in the late afternoon. At one point, one of the delivery guys phoned Joy's to process our payment for the rails. He put the phone on speaker and the person he spoke with (one of his co-workers) was extremely rude to him. They picked up our old furniture and dropped off our new set. I went to put everything back together and our standard king sleep number bed would not fit. The distance of the side rails between the large square posts at the end of the footboard and headboard was 78.5 inches on one side and 78 5/8 inches on the other side. A standard king bed (like ours) is 80 inches. I phoned Joy's, spoke to someone, and explained what was happening. He blamed Ashley furniture for everything and then seemingly blamed us for not telling Joy's at the time of the order that we have a Sleep Number Bed even though it is a standard king. He kept detailing jury rig type solutions. I asked him if the permanent rails were longer than the ones he sent over as a temp solution and he kept saying no. I told him repeatedly that the length of those rails was 78.5 inches therefore a standard king would not fit side rail to side rail between the headboard and footboard posts. The only spot where there was the requisite distance was from the center panel of the footboard to center panel of the headboard. However, the width of that inset was only 72 inches because the both the headboard and footboard had large square posts that measured about 8.5 inches across each of the four sides. He kept insisting that a standard king box spring would fit. I could not make him understand that there was absolutely no way a standard king would fit since the length of one is 80 inches, which is 1.5 inches longer than the length of the side rails. He kept blaming Ashley and even us for not saying we have a standard king sleep number bed. I have never experienced such horrible customer service. I had enough of the not accepting any blame by him and Joy's and told him to send his delivery people back to my house to pick up the furniture and drop ours off then give us a full refund. The delivery guys did come back, and we tipped them a second time. They were the ONLY bright spot for the entire debacle. Joy's has a 2.7 out of 5 on Yelp and they really don't deserve that high of a score. We had done business with Joy's about four years ago and everything was fine, so we did not expect anything different. Because of the experience four years ago, I never bothered to check reviews. However, read through the 1- and 2-star reviews and you will see a common thread of very poor customer service. Joy's is not the only game in town and nobody should have to put up with the horrible customer service they are serving.

Rude sales staff. Visited on back to back days, first day to look and second day to purchase…read more Just think pretty woman "big mistake, huge." Don't assume I'm not worth your time and be dismissive with questions as your behavior lost a sale as well as future sales.

Brandon was great everything was done quick and good quality…read more price was really good compared to other options.

Brandon Porter was an amazing person to work with. He came to my house and took measurements and…read morelistened to my ideas. I love the Murphy bed he built with a desk included. I even had him build a custom Murphy arts and craft center (he had never built one and he went above and beyond my expectations).

Just experienced the worst customer service here. Came in to do a purchase but the normal salesman…read morewho is normally here and is so polite and generous. Unfortunately I had Shila with bad attitude and cameron with constant huffing and puffing. If the business is not wanted. Then you should have not conducted it. Unfortunately my change was slammed in my face on the counter. Which was uncalled for. Shilas entire domineer when we came in was trash. The owner justifying the behavior, speaks for itself last time we purchase from this business. Treat people with the same respect they treat you with when conducting business

The folks here are great!…read more Lots of merchandise and selection. Appliances, kitchen and living room ! I would recommend stopping in if your looking!