Another predatory mattress store. Purchased a mattress a few months ago and it's god awful. We…read morespent about $4k all in because we went for the adjustable base. The kid who sold it to us was nice but he said it was more medium and this thing is plush! And I admit I did try it, but when you're laying on dozens of mattress in one day, it becomes difficult to accurately gauge everything. Here's the real problem.... they try to sell you a mattress protector that costs hundreds of dollars. I don't remember the kid saying this (he probably didn't), but if you don't spend that extra money, you can't return it. So even though we bought our own reputable mattress protector for a fraction of the price online, they simply won't accept it. It's a really lousy way to do business. My back is destroyed. I'm gonna try to make it a year and then put this bed in the guest room. Shame on this place, just go somewhere else without these dumb caveats. There's a million mattress stores in Fort Collins

The absolute best service and experience. My husband and I just bought our first home and needed a…read morebed for the master. Dennis was a great listener and offered his expertise to help with my husbands tossing/turning and scoliosis. He was incredibly patient with us as we tested his recommendations and decide on what we wanted to go for. Delivery day came and the team was so great! They helped us choose a height for the base, made sure to set out moving blankets so they did not scratch the wood floor, and made sure we were happy with the placement. They also brought a new houseplant, bottle of champagn, and card from their staff congratulating us in our new home. Seriously love our new bed and so thankful we stumbled into this store! Could not recommend enough!

Terrible mattress. Started out with the king sized urban mattress brand hybrid in a medium and…read moreexchanged it for the firm (was called "uptown firm), not sure what it equates to now) after 30 days because the medium too soft and already started losing support. The firm was fine for about the first 3 months and after 6 months it was so uncomfortable that we had to add a topper. Unfortunately we couldn't exchange it again and the trial period is so short they might as well not have one. 2 1/2 years and 4 different toppers later this mattress is so uncomfortable (with or without a topper) that my husband and I can barely sleep. He is larger than I am and I constantly roll into him the entire night due to the lack of support this mattress provides. When I do manage to get to sleep I wake up in so much pain that most mornings I physically can't move my legs or neck. I have to slowly wiggle myself to the edge of the bed to be able to stand up. We're not old either!! Both of us are very active and fit! But We have started sleeping in our guest bedrooms or the couch just to get a decent nights rest. 0/10 do not recommend. It might be the worst $2500+ I've ever wasted. The 2 star rating is only because the salesperson and delivery people were kind although in hindsight I'm not sure anything the sales person said to get us to buy the mattress was actual true so this should probably be more like 1.5 stars.

We bought a Bloom Mattress 3 years ago and we already need to buy a new mattress…read more We have the worst sleep every night and are in physical pain because we sink so bad in the middle. I tried reaching out via email but never got a reply. Waste of $3000

Needed a new bedroom suite for our new condo. Good selection and fair prices. The furniture was…read moremid range quality. Excellent customer service. They do not have delivery. They do offer suggestions for delivery service. Went back later to purchase an area rug.

Their selection had a decent range of furniture to choose from, and for very reasonable prices as…read morewell. I was shopping on a budget and the two people who I interacted with were very helpful! I was looking for a small sofa/loveseat, coffee table, and 4 dining chairs for my small apartment. Nathan was in store and helped me look through some of their catalogues to find the right fit, after I told him what kind of looks and colors I was hoping to find. Then after we picked out a few options, he helped me compare the prices between them so I could keep my cost down. I ended up buying a sofa, and a set of dining chairs I liked. But I didn't get a coffee table because the only ones I liked were being sold In sets that I didn't really want. However, afterwards Brandi reached out over the phone to help me get one of the tables I liked outside of its set! Now, I don't know if they can do that with every set, or if it just worked out for me in my case, or whatever. Regardless, I'm glad it did! Overall I had a great experience shopping here and I think that they're worth checking out if you're looking for any new furniture. Ask for help if you need, they were happy to lend me a hand!

Uncomfortable Experience in Every Way! I stopped by America's Mattress in Fort Collins hoping to…read morefind a new mattress, but the whole experience left me more uneasy than rested. Jeremiah, the salesperson who "helped" me, was both unhelpful and downright creepy. He hovered too close, made a few off-putting comments, and didn't seem to know much about the products. When I asked simple questions about firmness and warranty, he either gave vague answers or tried to steer the conversation toward unrelated topics. The entire visit felt awkward and uncomfortable, and I ended up leaving without buying anything -- and honestly, I wouldn't go back. If you're shopping for a mattress, I'd recommend going somewhere else where the staff is professional and respectful. This place was neither. -- Condi

Terrible products. Rude owners and employees. Prices are too high. Worst experience I've ever had…read morewith a company.

We came into AFW for some furniture for our new house today, and found some great furniture at a…read morereasonable price. What really stood out to me was the greeter Barbara at the front door. She was very friendly and nice to talk and joke around with.

I recently ordered the Jackson Mammoth 3 pc loveseat sectional online and got an amazing deal…read morecompared to what my local furniture store was charging. I was able to call customer service right away to make a change to my order, and the representative was incredibly friendly and helpful. Delivery was a breeze. I live in Wisconsin, so I was genuinely surprised to receive my new furniture in under three weeks. The delivery team was professional, super friendly, and did a great job setting everything up. The couch itself is extremely comfortable and excellent quality. I've already been recommending this company to all my friends--definitely worth buying your furniture from here!

Thank you Patrick and Lori! We looked at prices in the area and you had competitive prices and…read moregreat products. Affordable delivery. We will sleep well!

Excellent service and products! We got the Opal Pillowtop at an exceptionally reasonable price and…read moreare very satisfied with it, soft and supportive for our back issues! We also had it delivered and it came quickly and even received help getting it into the house. Very professional! Tell them the Burks sent you!

Got a great mattress and adjustable base here. The price was competitive and there was a good…read morepromotion. Autumn was very helpful and patient with us. Thank you Autumn!

What a stellar place to buy a mattress. Not only are the selection, prices, and customer service…read moregreat, but this business also supports greater human VALUES. I volunteer to support children who are victims of abuse and neglect through CASA of Larimer County, and I stopped in to inquire about purchasing a pair of mattresses for a needy family as a donation. I met with Peter and he treated all of us with kindness and generosity. He encouraged the child to try out all the beds and pillows in the store until he found his favorite, and he encouraged them to have fun during this rare experience to receive something new. With his help, I was able to purchase new beds at an amazing discount, and take care of an important need for some very worthy people who really deserve it. THANK YOU SO MUCH!

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

Finally, finally a couple of things have been done to, from Appliance Factory's point of view,…read morecorrect the problem. But when you buy a brand new washer and dryer and one will not start immediately upon delivery, that's problematic. This mother wanted for her child to have a perfect washer and dryer. Otherwise I could have saved a fortune by going on FB marketplace. But instead I purchased "brand new" at Appliance Factory and got something that did not work AT ALL. Ya, somebody came to fix it the next week but that's not what I had in mind. How long before it breaks again, or the brand-new dryer goes? So they did throw in a warranty, which at least if we have junky appliances that will come in handy. Also a small amount was returned to us but for Heavens sake, what I wanted was appliances in perfect, brand-new condition. I do appreciate that AF did something but it took ALOT to get these concessions mentioned above. They promised the refund and the warranty and I can't tell you how many times we had to call and continue to beg for it. Bottom line- a person buys brand new for a reason. It did not come to fruition in this scenario and I would never advise shopping here unless you have an aggravation meter that goes for a long way.

Went there Sunday, looking for a new mattress, and found an awesome Premium mattress at a good…read moreprice. Offhand this is my impression: Service: Our salesman was abundantly helpful and not too over-pressuring like some mattress places (gaaaah I wish I could remember his name though, maybe I'll find later and edit this review) good job! Quality of the mattresses appeared stellar, it's hard to measure that initially, so check for my follow up review in 10 years or so :-) but I'm impressed with their warranty coverages which included some levels of protection against wear and tear, if they say that much about their mattresses, that's impressive! Prices were definitely premium, prepare to shell out extra compared to their competitors, BUT I get the feeling the quality will be worth it. In short: If you're the kinda person that insists that a mattress be good quality and are willing to pay a few bucks more (while still being reasonable) for that to happen, this is your place!

Called and ordered a mattress, knew exactly what I wanted, so it was quick and painless. They…read moredelivered, set up, covered paperwork, etc., all very efficiently. Would definitely order from them again if I need another mattress.

Woodley's was a great shopping experience. They had a great selection on high quality furniture…read morethat was attractively displayed. My sales person Collette was a very knowledgeable and friendly. I was very impressed with their quality of product and customer service. If your tired of buying from a mega store where you have to run down a sales person to purchase funiture of mediocre quality, Woodley's is like a breath of fresh air. Highly recommended!

We bought our new dinning room set here and love it. We searched for quite a while looking for a…read moresolid wood table that would last. Many furniture stores sell inexpensive pieces that are destined to be replaced every few years. We wanted quality. If you are looking for well made furniture that is built to last then you need to see what they have to offer. You won't be disappointed.