I had a deer run into the quarter panel of my pickup, I dropped it off at Ace and less than 2 weeks…read morelater I had my truck back. They handled all of the communications with insurance, which was a huge weight off of my shoulders. Not that I cared since it was going through insurance, but their pricing was very reasonable. The quality of the work is impeccable. I have no idea how, but they matched the exact spray pattern that was on the rest of the panels from the factory. This is far more difficult than achieving a flawless mirror style finish, and the end result is that it looks like the panel is the original one that came on the truck. Panel gaps are good too. They also gave a lifetime warranty on the work, which I don't anticipate ever needing but is nice to have for peace of mind.

I as well had very high hopes with some of the reviews and advertisement of complete auto care…read more When asking if they serviced oil changes and tire rotations, they said yes, but had to get the oil and filters from a nearby outlet and seem to be confused as to the rotation of a 2017 Chevy Tahoe. I did feel as if I was nickel and dime as well. Also was asked to pay in advance for the oil change and tire rotation. Friday, services weren't going to be rendered until Monday . On another note because of the advertisement of complete auto care I asked if they detailed or fixed a few pieces on my Chevy Tahoe that were fading out and said all I can do is possibly get a leather conditioner or no we cannot fix that part. Hmmm

Dalton Collision-Powell was an amazing company to work with!! Angela and Jeff kept me updated…read moredaily on my cars progress, which was awesome. Angela was so very kind when I dropped my car off and when I picked it up. Jeff was also great to work with. Also, Amanda, the lady who detailed my car after the repair work was done did an amazing job... the inside of my car has been neglected, and when I picked it up, it was spotless! Thank you to all of you - Angela, Jeff, and Amanda

A++++, five stars, AMAZING job. I needed my windshield replaced on my 2018 Tesla 3, they were…read moreamazing, the communication was spot on and I had no worries with them having my car. Everything was on the up and up, not one worry on my end. I received the car back, washed and the windshield replaced and the camera calibrated to factory specs. I hope to never use them again, but if I have to, they will be my first choice for body shop and glass replacement for my Tesla.

Easy to get in touch and get truck serviced. They…read moreidentified where the exhaust smell was coming from and gave reliable referral for getting a weld done. Inexpensive service with quick turnaround !

After trying twice at other repair places I was referred to Pro Toy by Matlock tires because they…read morecould not figure out my brake issue on my 2019 Camry Se. I kept loosing brake compression. After almost $2000 at Matlock for tires, rotors, and pads. I still had no brakes. These guys figured it out the next morning and said they had never seen my issue before. It was still painful as it added another $1,400 to my two week today but most was the part cost from Toyota. I will use them again when I need help.

I absolutely love this shop and Matt and nick who run it, they just did a full 4 inch straight pipe…read moreand elbow on my 2017 f-150 and they knocked it out the park. I highly recommend you see these guys cause they won't let you down!!!

I had my car towed here when it became disabled on the highway. 3 times I was told the cost to…read morerepair. Each time the service change with additional cost. Then I show up to get my car. The service and charges have been added to without consent. I drove to car home and the same problem occurred. They had the car a month before offering me a quote the first time and a month this time. The car still isn't ready and I can't even get a callback. I think that says it al. I would encourage people to go to another place.

I left my honest negative review on this company's Facebook page, as well as my first personal…read moreFacebook page and a few group pages that I am on this morning. I get a threatening text message from somebody else from this company threatening to sue me which they have no grounds and my reviews have now been taken off of Facebook and I have been suspended from Facebook pages. They have silenced me because they are mad that I called them out. They somehow got to one of the admins and I have been blocked from posting my review. This is my original review: am disgusted by the disrespect I just recieved from Autoworks Of Knoxville. I am not one to leave reviews however I feel this is necessary to put out because of how I was just treated. Today is July 11, 2025. I called this place on Wednesday because I needed my front brakes and rotors replaced my Husband and I were calling around a few places to get quotes. I spoke to the lady that answered she said let me get your number. I'll get you a quote sent over. 24 hours later, so Thursday she still had not gotten back to me so I called and said "hey I'm not sure if I miss something. Can you get that sent over because we really need to get our car in." She then asked for all of the information that I had previously given her the day before when we spoke (I also found out that my husband had called them on Tuesday of this week and he never got a response.) So I re-text her all the information they give me a quote. My husband and I are thinking on it. We called a few places to get quotes and everybody was right around the same price. $1,700-$1,800 These people could get us in the quickest so I started asking some questions about how long our car would be out because we have kids. It's our only driving vehicle and if we could bring our own parts to try to alleviate some of the cost. I was informed that they will not put parts on that are from somewhere else so we discussed it and seeing as though all the prices were about the same, we figured we would go with these people so I reached out again and I tried to ask them another question and my messages kept getting left on read ---she had her read receipts on----She was reading my messages, not answering. So three hours later, I try to follow up with my question again. She reads it and she still does not respond. From 9:30 am to 3 pm i messaged 4 times. It was not until my latest message calling them out that i got a reaponse. I Decided to call one more place (Fisher Tire) and this place was going to be less than $600 to do this job! So three more hours go by I find a cheaper place and I decide to reach out to these people and let them know. Hey, I'm not sure if you just don't want the business (because its now been 6 hours she' read the messages but she's not answering me) or what the problem is but I found somewhere that is only charging $580 so I'm a little off putt by the fact that your price was almost $1800. I feel that you guys are scamming people and I almost lost out on $1200 and I think that's so morally wrong. She then proceeds to get mad that I'm texting her personal number which I had no idea. I'm just responding to the number that texted me and she starts to get very angry and saying they already put me on the schedule for Wednesday even though Tuesday was the day they had available. And that I was gonna be bringing my own parts which she told me I wasn't allowed to do that and she's trying to say that I'm confusing her ---- she deleted these messages. I did not think she was going to delete them so I did not screenshot them in time. She then told me that I need to stop texting her because she's getting pissed off , yes she use those words "you're pissing me off" is what she said (she then unsent those messages within a couple minutes and I did not catch them in time) but you can see that there are three messages that she unsent because they were rude and aggressive towards me. She tells me to stop messaging her personal phone and block me. THEN SHE CALLS ME!!! And starts yelling at me on the phone. Of course she does this because i cant prove it. I tried to record the phone call but my phone was not doing it and it went so fast. I do not know why she feels It's OK to have this level of unprofessionalism and disrespect to a customer just because i called them out for almost stealing $1200 from us. They got called out for this outlandish price, they got angry. I would not recommend this place to anybody! Not only are they overpriced but they are incredibly rude.

Great windshield replacement. Quick, affordable, and great people who work there…read more Do yourself a favor and give them a call- support local instead of going to the big names first!

One of the best shops in the area. Great service and a clean shop. They have competitive prices…read moreand a dynamic balance machine for large Jeep tires. They balanced my 37's.

Vehicle alignment recommendation.. Received a fantastic service at a reasonable and fair price.read more

My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

My Toyota 2009 Yaris driver's side door was 'crunched in' by a motorist while in Dothan, Al. After…read morean ordeal (almost one month) dealing with the other driver's insurance company (which wasn't very 'progressive') to repair my car, Peter at Mr. Cool's Collision immediately got to work restoring the door ! I'm very impressed with their time table, and taking care of getting my only car back to normal --- actually they made it better than it was before the accident ! Incredibly, super-satisfied with their performance and customer relations treatment toward me first of all, and toward restoring my vehicle.Not just doing what is generally expected by a repair center, they (Peter and JR) went beyond all my expectations ! They even cleaned my car outside and INSIDE ! Such service in today's world is extremely rare, and wonderful. Sincerely, Croxton