I really enjoy this dentist office. I have three younger kids who all go here. We have been several times now. My kids beg to go back to the dentist. I'm not sure why everyone else is saying they didn't like their experience except for the fact that it was during Covid and everyone was having not just a bad day but a bad year. I personally think the customer service was great and the playroom is awesome (when it's open during non pandemic times) read more

I would not recommend this dental office. The front desk staff is very rude and unprofessional. We canceled our appointment with this office before ever even going back to see the dentist because the front staff was THAT BAD. Going to the dentist can be a source of anxiety on its own to begin with, so having rude staff when we arrived was a no go for our family. And it wasn't just our family that was treated this way, we witnessed the poor treatment of just about every other family that was checking in or out, as if those employees hate their jobs. We now go across the street to Smile Surfers and have enjoyed every single one of our visits. ALL staff have been kind, caring and friendly, exactly as a children's dental office should be! read more

If you're hoping to find a good place for your kids to go, I would look elsewhere unless you have no other choice. The first 2 visits I had for my daughter were both rush jobs where the dentist came in, brushed some fluoride on her teeth, told us everything looked good and sent us on our way. The 3rd and most recent visit, they did x-rays which my daughter turned up with 5 cavities. The dentist that came in that day said she was giving us a referral to get the work done under anesthesia because she thought it was best and least traumatizing for her. I was upset and cried at the visit because I felt bad that my daughter had cavities but also was horrified at the thought of putting my daughter under for dental work. There was no option given. I felt like that was the only choice I had and that they didn't want to do the work on her teeth whatsoever. I thought they gave rush jobs the first two appointments and felt the same way at the most recent visit. I never once left with a warm and fuzzy feeling about them. So, obviously I called a different dentist office, Clearwater Dental for a second opinion. I was about to pay out of pocket for them to do work rather than use my state (free) insurance here!!!! My daughter just got her first cavity filled and let me tell you, she wasn't traumatized at ALL. Their staff was ALL AROUND better with kids than Dentistry for Kids who literally specialize in KIDS! I wish I would have read the reviews for this place before I ever went here because it seems they already have a track record of being pretty bad. Considering they're a "kids" dentist office you would think that they'd spend some time making the kids feel comfortable rather than rushing through things, but quite honestly they suck! I will say that their front desk ladies are great aside from the fact that when I put in a form to request my daughter's teeth x-rays to be sent over to Dentistry for Kids, they were contacted multiple times by the dental office as well as myself and they never sent them over which I feel is really unprofessional and petty. That actually pissed me off. But I'm cutting my losses and will never return and will encourage any parent friends of mine to NOT come here. read more

The dentist an aassistants are good, but the people at the front counter don't know how to do their jobs. I confirmed my appointment an they say I didn't, more than once. Then today at my kids appointment I tell the girls they need to learn how to do their jobs. The manager comes out an tells me I'm not allowed to talk to her staff that way then follows me an sits an stares at me the whole appointment. Very unprofessional. I will NEVER go back their again an DON'T recommend them. Go to Smile Surfers , they are so much better! read more

I don't usually write reviews, but our experience over the last couple years has been so awful that I decided to post in hopes to bring awareness to other parents. The reception department is wonderful, and this review is not a reflection on them. Janella was cruel to me and my children. Last year she sprayed water down my 3 yrs old throat and she choked--then tried to pretend like she didn't do that when I saw the whole thing. So inevitably, my children were afraid at their last visit. They didn't want me to leave their sides. I told Janella that we would take turns at our visit and go one at a time. She yelled at me and told me that wasn't possible. Then Kara yelled at me, also saying that's not how they did things there. But if my child is scared, I'm going to hold her hand--they do not have any empathy for children. We took turns as my children and I decided, while the staff glared at us. My children are extremely well behaved and there was no reason for the hostility. Then when my 4 yrs old was done with the dentist, Kara handed me the pack of fluoride and told me I could do it myself at home. She wouldn't even finish her job. I hope this review brings awareness to the supervisors to either have more professional staff or better training. Our kids deserve better, and so do I. read more

I've been going here since my son's first appointment at 1yr and he's 4.5 years old now. The front desk people are rude, it doesn't matter if you call on the phone to or if you are talking to them in the office -they are rude. Another thing that just really drives me nuts is the assistants who talk to us, the parents, like babies. I get it, they are stuck in baby talk because that's how they talk to the kids which is fine but when we're discussing things about my child's teeth, I do not appreciate the baby talk when I'm trying to have a serious conversation. The baby talk is not the reason for the low rating though that's just an extremely annoying thing about them. The reason for the extremely low rating is for a few things. First of all, my son had a few cavities. We've tried the SDF on his first cavity and it did not work for him. The cavity kept getting bigger until he had a hole in his tooth. Each visit we had with them, I would ask they if they could please fill it because I didn't want it to get to the point where he would need a crown. They would put more SDF on his tooth and tell me that it was working. Whatever. For his last appointment 2 months ago, they told me that they would need to put a crown on the same tooth that I have been telling them for 2 years to fill and my request was ignored. Absolutely not I was not going to have a crown put on when I have been telling them each time to fix it instead of just putting that bandaid on called SDF. Also at the same appointment 2 months ago, they told me that not only would he need the crown on the bad tooth but he had some additional cavities and it was their standard protocol to crown all the molars. EXCUSE ME WHAT?? We are talking about cavities that aren't even visible. I asked her to show me on the X-RAY where it was so bad that they needed to crown ALL the molars. She was showing me the decay which was not bad, they weren't close to the nerves. They were seriously small cavities. I wasn't going to put my son to sleep and fill his mouth full of silver over these tiny things. I declined their option about the crowns and said we can fill them but I won't be doing the SDF or crowns at all. No ma'am. They agreed to fill the cavities and it was going to take 2 appointments to do fill the cavities. One appointment for the left side of the mouth and one for the right. Everything went fine for the first appointment of fillings. My son did good but got nervous each time he would see the needle. Typical four year old but thankfully that dentist was patient and he was understanding. The 2nd appointment is where it got bad. We had a different dentist for the 2nd appointment and she was not understanding, she was not being patient at all and she was acting like a snob. My son would get nervous seeing the needle again and he would move his feet. He wasn't making it hard to deal with, he wasn't moving to the point where he was shaking the chair, he was trying to take his mind off the pain by moving his feet. I do the same thing. He was able to tell them that they were hurting him so she gave him another shot and not even 1 minute later she was back to drilling. Again he saying it was hurting. He clearly wasn't numb yet and he was in pain from the drilling he told me "mommy they're hurting me." I then asked if she could give it a chance to get numb because it was getting to the point where it was too much for me to watch. She told me that they might have to finish during a third appointment because they have other patients to take care of. Okay well I'm sorry Dr. Lauren but you're working on my son right now and I expect you to do it right and give him a chance to become fully numb. I was getting visibly upset because of her rushing his appointment and she put down the tools and got up and said she will not be finishing this appointment she will have us referred to Smile Surfers and left. I was actually relieved because I was tired of her not giving the shot a chance to fully numb my son. Someone came in and filled the tooth that she did drill and they wrote us a referral to Smile Surfers. My son was able to get all the fillings he needed at Smile Surfers just fine. The nightmare did not end after the Dentistry for Kids appointment. I have received a bill in October and now November for the work that Dr. Lauren did even though my kids are fully covered for dental. I went back and forth with their billing and my insurance company in October and now I have to do that mess all over again this month too. I have other things to do than to do their billing employee's job. I can't be reminding her every month to make sure to send all the bills to the insurance instead of me. That place is a joke and it keeps going downhill each time we visit. Yes they have the cool toys and the fun Hawaiian theme but take all that away and it's just a poorly ran dentist office with snobby dentists. read more

Nope. Save yourself the headache and go somewhere else cuz this place is a joke. The front staff is super rude and it's quite clear they could care less about their clients. I took my kids (all three) here for the last 1.5 years for convenience as they are about a 2 minute drive from us. We had an apt scheduled for 6 months in AUGUST. We were gone camping with no service, came back specifically for this apt. Next thing you know, I have a message on my phone saying that my apt was cancelled because I didn't confirm the apt by a specific time. What?! I have never once had to do this. When I called to reschedule, the girl had zero empathy nor did she care. She then proceeded to tell me that my kiddos couldn't get in until the following month. No thanks. I'd rather go somewhere where my business is appreciated. It's very clear that this isn't the place. read more

Waited over 40 minutes past the time of our routine check-up appt, then rescheduled for the next day. Called the next morning to reschedule that appointment due to a realized conflict, and was told that I could not reschedule for any afternoons because they were in higher demand and I was cancelling within 24 hours, against their policy. I found this off-putting and decided to schedule with a competing clinic. I received a call from the same receptionist at Dentistry 4 Kids about 15 minutes later stating they had spoken with their office manager and could now get me in for the next day; I declined. read more

I have taken all of my children to this office for 7 years. We moved here from South Texas and were extremely pleased to find this place. My oldest daughter had a very traumatizing experience with her dentist in TX and Dr. Collette did an AMAZING job calming her nerves. (even through the fillings, cleanings, spacer removals, etc.) Lisa, the dental assistant was so kind and even took the effort to write my daughter a card and mail it a week later, with her favorite Hello Kitty stickers included inside. I recommend Dr. Collette to every parent that is looking for a new Dentist. We love him and his staff :) read more

I took my daughter here last month for a basic check up and cleaning. The front office staff was kind and seemed efficient. However that was not the case in the back. Our visit seemed rushed and I felt like we were being pushed through the process While many employees were discussing their upcoming lunch hour. The dental assistant asked us almost all the same questions we had already answered in the front. She told us that my daughter wouldn't need x-rays and when the doctor ordered them The assistant was very noticeably irritated. She took us to a dirty x-ray room and then had me and my two children wait in the hallway while she "cleaned" the equipment. However standard sterilization protocol wasn't followed. The check out process in the back office was very disorganized and also rushed. Needless to say, we will not be returning to an office that operates with no consideration for their patients. read more