Had an appointment for a cleaning- they called to confirm and I asked what the price was. They replied that it was $89.99- what they didn't tell me was they also require you to do X-rays and this makes the price $149.99. I told them I didnt need or want X-rays (had full X-rays within the past year and no issues to monitor ). They tried to push me to buy their $150 discount plan which would make the $60 X-rays free!! I walked and nobody in the office cared- I called their corporate and nobody cared- their office was completely empty of patients and nobody cared - I guess my review is titled- "nobody cares" about their patients. Corporate healthcare at its best read more

Truly they do not need to even have a 1 star! My husband insurance paid this place over 2000 for an upper plate of false teeth ( uppers only) , an they look terrible totally like fake teeth! My husband also told them they do not feel right an their answer was you'll get used to them! He has worn false teeth for more than 10 years so he should know how they should feel! My true opinion is his new false teeth l look like huge buck teeth ! I am 63 an have seen many people with false teeth an most look like normal teeth but his does not! He complained to them as soon as he put them in an they told him that's how they are supposed to look ! They did nothing to try to please him nor offer too! I would not recommend this place on any level! Run as fast as you can because you will definitely regret it! read more

Absolutely amazing staff and service. i am terrified of dentist and I could not have had a better experience with root canal. i normally leave shaking like a leaf and traumatized but I left smiling and calm. thank you. read more

Went to dental works they said Humana would cover the work I was to have done that they had called Humana for conformation. Had work done and got a receipt saying paid. Month later got a bill for 326 dollars. They said Humana would not pay the whole bill after telling me they would. If you have any work done by them make absolutely certain you dot every i and cross every t becaused they can not be trusted to do what they say . BEWARE read more

Wow!!! This office is AMAZING. Their front office staff were very nice and welcoming. I saw Dr. Lee, Morgan, and Nancy. I was super nervous, and they all made me feel comfortable and made sure I wasn't in pain or needed anything. Then I saw Kendra for a cleaning and she was absolutely wonderful as well. I'm glad I decided to give this office a try. They will be my forever office for dental care! read more

I've been a patient at this location for a few years. My mother used to be a patient here, but left for the same reasons I'm about to list below. Firstly, a note of credit; Doctor Lee and all of the dental hygienists are skilled technically and very nice people. It's a shame that their dedication is utterly negated by the abysmal front office. Now, the front office, to say that their customer service is terrible, would be an understatement. Incident 1: Showed up for a 9:00 appointment at ~8:55, with a proof of the 9:00 scheduling by email. Office staff turned me away, claiming my appointment time was 8:45. Missed an important morning event, and they rescheduled me for the next day. Incident 2: The following morning, I went to my rescheduled appointment. All was well until I went to the front to check out and schedule the next visit. It took around 20 minutes for her to check the times for the 3-4 days I was interested in; afterwards, we agreed upon a time. They called later that day to tell me that the time, which the office staff had SUGGESTED, was not possible and I'd have to reschedule. Another morning of classes thrown into the gutter. Incident 3: This happened today. I came to my rescheduled filling and began to speak with the front office. First, they wanted payment, and assigned a charge of around 50 dollars higher than I remembered them quoting to start. To be fair, I didn't have a paper quote and might have misremembered, so fine - I offer to pay and I'm told that a parent must be present (I'm a minor at the time of this review). I've always been able to use verbal consent from a parent via phone call; they refused to take it this time. Furthermore, during the entire encounter, a woman in the back was absolutely disinterested and miserable, using a dismissive and condescending tone to reject any course of action I offered. Thus, I was turned away, again, from my appointment. Note that these three appointments were consecutive. I've dealt with my three strikes, and I'm out. I could share countless more stories of the crap that my parents have put up with at this location, but I feel that my point's been taken. I would advise ANYONE to avoid this location. Especially wary should be the minors; this branch seems to do everything it can to ensure that you're turned away or delayed. I sincerely hope that Dr. Lee and the back staff can fix the situation in the front, but until then, I cannot recommend ANYONE to use this dentistry. read more

On August 7, 2020, I went to Dental Works on South Main St. After begin checked in from the car, I was lead to the area to get prepared to have tooth removed. Before the procedure, I was told if I had a complete x-ray, that it was possible that my tooth could not be extracted that day. So, I agreed to take the partial, not being informed that the Insurance Co. wouldn't pay. The extraction went great. Then the insurance co. sent a Notice of Denial Payment letter dated August 26. When I received the letter on Sept. 2, I immediately called to speak to the business manager, Lee and he told me to call the insurance co. and he would call me back on Friday. The insurance co. informed that they don't cover partial x-ray and the coding of the other procedure was not a code they used. As of today, I haven't heard from him. I received a bill for one amount and wanted to pay the bill online the but saw a different amt. I called to ask about the difference. Spoke to Olga and asked her to have Lee call. NO CALL BACK. The insurance co. stated that the " dentist should have informed you in writing that the service is not covered and asked you to acknowledge and sign accepting financial responsibility prior to receiving the dental service." All I wanted was a call-back to mention the coding error and why I received two statements with different amounts. read more

I ended up having a dry socket, no blood clot formed, so I dealt with it from November 8th, until today 11/15/2016 (by the way I also have Atypical Trigeminal Neuralgia) so I called the office manager, Lee, and discussed what happened on November 8th and that I am still in extreme pain and since I did pay for the services of this extraction and Dr. Newsome agreed, if I had any problems when I had the tooth extracted to call her she would be there until 5:00 pm 11/8/2016 and she would also look at it later should any problems arise at no additional charge. Lee said he would discuss my concerns with her and call me back this morning. He called and asked me to come now and that was at 11.25, I told him I was on my way to give me 30 mins. I arrived and was taken back ASAP - Dr. Newsome came in asked what was going on and I explained to her that it did not clot, she did not seem to believe me and questioned that, then brought up the fact that I did not call last Monday at 2:20pm that she arrived back from lunch at 1:30 and there was a note that I had called???? No, that is not true, I actually have cell phone records to show time I called which is totally irrelevant to the pain I'm in, I denied calling at 12:00, on 11/8/2016, she continued that she knows for a fact etc... Why would this even matter, why is she not concerned more with my extreme pain. Dr. Newsome comes across as a very strong minded individual who has to be correct, has always been a type of person who has to be in control, but I trusted her with my condition and with my dental care so I never had an issue with her until today, I got up out of the chair and defended myself in that I was in pain and NO.... I never called before 2:20 on 11/8/2016 - first of all my appt. was for 11:00 am on 11/8/2016 and I did not leave there until about 11:45 to 12:00, which I then went to the grocery store then home at 1:45 and my numbing wore off at 2:00 in which I called my husband then called her office... Either way I did not appreciate the fact that this was her concern today, and the fact that she wanted to call me a liar, she was petty about her so called facts and her bedside manners to accuse a patient that's in extreme pain and I mean extreme pain as to a time that I called last week. I am dissatisfied as a client and feel I was unfairly treated by this practice and Dr Newsome... This is unprofessional and I liked and trusted her with my dental care! This is unacceptable and now I have no one I can call and get help from today... She should really apologize for her behavior but I do not expect a call. Beware of going to this practice and please read reviews online about Dental Works! Also, they do not have lower prices, have no idea how to properly handle accounts or Bill insurance companies... If you decide to go to Dental Works, please contact your insurance company to see what you should pay! read more