I must say I am beyond shocked! I am a new patient, and called Dr. Scott's office in advance to make sure they took my Cigna insurance. They said yes, so I had a cleaning and annual exam (which is supposed to be covered at 100%). After a couple of weeks I got a bill for $135.30, after insurance. So called the ins. co, and they said my plan was not in their network. Called back and forth several times between office and ins. Apparently, their office does take some Cigna plans, but NOT MINE. Although the office INSISTS they don't know of any other Cigna plans. Despite many calls, a letter, a text, Dr. Scott told me that I must have a terrible plan and REFUSED TO DISCUSS IT AT ALL. All he said was pay your bill or we are sending it to collections!!!!! It's not a late bill...I just wanted to discuss this with him to see if we could straighten it out. My Cigna did pay part of the bill (out of network), so that's why the balance is $135.30. Anyway, I was beyond shocked by Dr. Scott's callousness and hatefulness toward me, when I was only trying to have a DISCUSSION as to what could be done. I have read nothing but good things about him. I am a new patient, and also live in his neighborhood, and this is how he treats me?? I'm 64 years old and have never been treated so badly by a doctor or dentist in all my days. I don't have a bad plan, it pays 100% of cleanings and annual exams. The problem lies in the office not knowing there is more than 1 Cigna plan, and they refuse to believe me when I tell them that. Of course I would have never gone there if they didn't take my insurance. I was trying to come up with some kind of a compromise with Dr. Scott due to the fact that his staff told me they take my plan, when in fact they don't. HE REFUSES TO EVEN HAVE A DISCUSSION WITH ME...he just said, pay or else. What kind of professionalism is this??? Blown away...
UPDATE: I went in to pay my bill in person, because I didn't trust him at this point. I walked in, put the bill down on the counter ( 2 ladies sat on the other side, and I did not speak to them, cause I was mad about this whole thing), and turned and walked out. Then as soon as I get home, I have a text from Dr. Scott, telling me that they have me on camera THROWING the bill at them, and if I ever come in there again, he will have me ARRESTED!!!! This man is unhinged! I said, show me the picture, show me the footage!!! He didn't respond. I said if setting the bill on the countertop is considered "THROWING", then you need to refer to a dictionary!! I have no idea what is wrong with this man! I just wanted to discuss the issue of his staff and my insurance, and all he has done is threaten me with collections (again, my bill was not late--I contacted him as soon as I got it), and then threaten me with being ARRESTED after I brought my bill and check in!!! WTH??? read more