This review is about the Glendale "Dental Specialty Center" location.
I have to have 3 wisdom teeth extracted 2 being partially impacted and the lower one being fully impacted. The bottom tooth is laying right on top of the nerve. It is causing extreme pain. I went to many dentist around town in Burbank, Glendale and Beverly Hills. I wanted to really do my homework and see who would be the best to take care of me. All of the other dentists offered FREE consultations and x-rays. They're equipment was state of the art, 3-D X-rays, cutting edge gadgets..the whole sha-bang. They were very thorough with their information and made sure that they completely answered all of my questions. The staff was great and also answered my questions about scheduling and financial obligations completely.
My last stop of the day was to the Dental Specialty Center.
When I got in the office, I filled out the paperwork and then waited about 15 min to be seen. They asked if I had x-rays..which I did..however, that was the first time that any dentist had asked me that...seems like most dentist like to do their own x-rays to keep on file...but..whatever. The office was very old , but clean. Nothing state of the art...which was ehh ok... The dentist came in, he was nice. He told me pretty much what all the other dentists have told me..... and was done. In total he spent NO MORE than 2 min. with me. Then said "I'm going to finish filling out this paperwork.." and vanished, leaving me in the treatment room for another 5 min. Finally, someone comes in and escorts me to an office. Then another woman comes in and tells me how much everything is going to cost... pointing at and writing on MY x-ray that I brought in...However, she's pointing at the wrong teeth..when I correct her...she gives a touch of attitude. I ignore that. Then she starts to tuck the x-rays in a folder...."Uuhhh..excuse me. I'm going to need to take those. You can make a copy, but I need to keep them." I say quickly. She makes copies.
After she's done explaining the cost, I ask "Do you have any type of receipt...quote...piece of paper that I can take home with this estimate?" She just stares at me like I'm speaking in Taki Taki. "Never mind ....I'll just write it down" I say. "Yeah, just write it down." she quickly says. Off of my look, I guess she felt like I was bothered. So, she wrote it down on a card as well..AFTER I had put the info in my phone. Then she says "Now, the consultation fee...Did you know about that?" "Ummm...No. If I had of known about a consultation fee, I would've never came here." She then leaves and another woman comes in. "The consultation fee is $95." I repeat to her what I told the other woman. "I knew nothing about a fee. I didn't sign anything saying that you charged a fee..and now you're saying that you want me to pay...Why wasn't I told this when I walked in the door?" "We have to get paid." she said smugly. "Well, there will have to be some kind of exception made since, #1 I wasn't made aware of a fee, #2 I didn't sign anything stating there would be a fee and #3 I brought my own x-rays and clearly, the dentist was in some kind of a rush since he saw me for 2 min. I was waiting in the waiting room longer than the consult." At this point I was very upset. This had to be the most shady, ghetto dental office that I had ever been in!
"I'm going to send you a bill and if you don't pay it, I'm going to send you to collections." She said with a smile. I left. Not only are the staff unprofessional and rude, they expect for you to get services with them after they treat you like crap. It's not about the money, it's truly about the principal. DO NOT GO TO DENTAL SPECIALTY CENTER in Glendale. They will completely waste your time, then tell you they will send you to collections. Horrible. read more