I had a very poor experience with Dental Dreams when attempting to speak with the company's leadership, the Hussain family, about some questionable practices. I had some concerns about one of their dental offices having a person show up to my house at 6:45am and trespass on my property to hang a flyer on my door that frightened my family. Due to the fact that it has happened multiple times, I reached out to this particular Dental Dreams office where leadership is based out of courtesy. Unfortunately, when calling to discuss my matter, I was treated disrespectfully by a manager named "Taina" who talked over me and screamed at me, and then bragged about the phone call being recorded (as if I had done something wrong) before hanging up in my face - if you can believe it. So I did some research and was able to gather the contact information of the head of Dental Dreams. That's when I wrote and inform them of my experience. But unfortunately, the company didn't bother to address how I was treated by manager Taina until AFTER informed them I would be sharing my story. I am hoping that standing up for my dignity will serve as a tool for another in the future. I am an Air Force veteran, and this is my true and sworn testimony. read more

What a joke. Not only have I been waiting over an hour for my appointment, the. A patient comes in with loud inappropriate music playing in the waiting room. There were children present. I didn't come in here for this! read more

The good is everyone is polite and friendly they did a good job on my cleaning but they are never on time with appointments I waited at least 1.5hrs every time I went here with an appointment and arriving early! The last time was it for me I sat there waiting for 2 hours just to be finally told they didn't have what they needed to complete my fill in and I had the option to wait another hour until they got more in or to reschedule! Pissed me off read more

Every time I've contacted them, I've specifically requested a deep cleaning. I get there and they do a basic cleaning that took less than 5 minutes then sent me on my way. At least this time they called me in earlier than expected. What's funny is they called me to confirm the appointment...while I was already there and had been filling out papers in the lobby for 10 minutes... The staff is ok. There's almost all new faces everytime I come here. They don't have attitudes, but they aren't particularly welcoming either. I feel like I've been trying to get another deep cleaning done for years and they either refuse to do it and won't tell me why or are just incompetent. I also am tired of having to fill out paperwork everytime I come here. I guess it's time to find another dentist. read more

If you don't want your teeth, go to Dental Dreams! I simply requested a replacement crown on an implant. She said that she found a cavity in an adjacent tooth and if I wanted a filling. No oain but of course, I said yes. That was the beginning of the end. After two additional trips to eliminate excruciating pain, I found someone else. They discovered infection and I endured an 8 month nightmare to end the pain. . My new dental firm displayed X-rays showing flaws in the attempted filling. The nerve was literally beat up. I am now facing possible loss of the tooth. Yes, the administrative complaints are legit but pale, compared their failure to fulfill their primary mission--professional dental care. read more

Do not waste your time at this place! Called about 2 weeks ago to change the date and time of the appointment for a crown replacement and cleaning. Day of appointment arrived, and the front desk staff sits there and talk about you loudly and informs others of your business. Once my name was called, I was told that the person that was to do the crown was not out of office and that I can just get a cleaning today. I felt that they should of called me ahead of time to inform me of this ! The way they cleaned my teeth I felt I could did this at home. The cleaning took about 10 minutes I've always been to the dentist enough to know so I know the steps their supposed to do - they suppose to the use scaler and tap teeth for any issues, floss between our teeth, use the scaler to lift any plaque on teeth or hard to reach areas- none of this happened. They only put the paste on my teeth and told me to rinse out with mouth wash. Then the lady told me to go to the front desk to make my appointment for my crown. I walked straight out the office and didn't look back not happy with their service and office manners. read more

Booked an appointment here because my former dentist doesn't accept my new insurance. I definitely should have read the reviews first. I booked my appointment online and added my insurance information. I get to my appointment in time, but didn't get called until 40 minutes later. Once I'm called I am told they still need to verify my insurance (which I uploaded a week ago) and they can only take Medicare clients at the moment because the PPO doctors weren't working that day. Definitely won't be back. read more

Very very slow. I booked an 1 o'clock appointment I'll wait for an hr & half this place is very slow

They are never on time with keeping the appointment. I took my Grandchildren there for a 2:00 & 2:30pm appointment on Monday October 30, 2023.They were called After one hour. While waiting One of the staff member turned on the tv; I thought I was a stripper club for Adults. There was Sexually Explicit Video & Music playing loudly.Where there are children as well as Seniors. How unprofessional for a place of Business. Is this the Quality of Service that We deserve read more

Dental Dreams - Dentist office - Pediatric Dentists Near Me - Chicago, Illinois

Dental Dreams turned out to be a bad dream. I went there last year. It was better. I was planning to call so I was glad they called me. Until I arrived for my appointment. It started off cordial and professional. It quickly turned into deceptive, non professional no compassion disappointment. Yelp said my review was nice but too long. #revision I didn't feel safe , trust was broken. I'm glad I left before it became a living nightmare. Very disappointing read more

if I could leave 0 stars I would but this is the second time I've came to this location and the staff is very rude!! I had an 12:00pm appointment and arrived early only to sit in and wait until 3:30pm to be seen for teeth cleaning for 5 mins they literally talk and waste time all day!! you ask how long is the wait they have an attitude this place needs to be shut down! prime example of why people don't like to go to "hood" establishments because it's poor service and just takes incredibly to long! definitely needs more staff and training at this location!! I'm highly upset and NEVER returning I wouldn't care if I had and infected mouth full of teeth I would NOT come here and wouldn't advise anyone else to!!! PLEASE READ ALL THE REVIEWS! read more

The wait time is very slow, the staff is loud and unprofessional. A lot of people wandering around, standing around, standing over the patients talking about parties. There was only one dentist on duty.. this seems to be a teaching dentist office. Only gave them one star because it's clean and the receptionist that helped me was nice. read more

My teeth cleaning experience was great. The Supervisor was super professional and kind. The dentist and assistant were very gentle and patient. I recommend the 83rd Holland street location. read more

The office manager (Taina) at this location is very hostile, unprofessiona, rude, and aggressive. The other staff is polite & respectful Taina really gives this place a bad name. She does not know how to be a office manager nor talk to patients. If anyone had a bad experience with her please call corporate @ 1 (312) 274-0308 I came in they couldn't find my appointmen, I had to present the confirmation text message. While I'm inside the room mouth open & Dr drilling they come In asking for payment? Returned to the room again mouth still open Dr stI'll drilling to return my card. Other employees came in & out the room asking the dr about other patient payment & their procedures (yet you have a office manager) what is she really managing if the Dr have to perform procedures & deal with payment inquiries? I explained to the young lady that took my payment (Nikeya) very nice and receptive how that was unprofessional She agreed and we moved on from there, Taina hostile & aggressively entered herself into the conversation I told her nicely I don't want to speak to you you're already hostile and entering the conversation aggressively I explained this is the first office I've been to that ask for payment before service? and if that's the case signs should be posted Taina stated " I'm the office manager I don't have to post nothing) and patients have ran off without paying? Umm, ma'am you still can't treat everybody the same HORRIBLE HORRIBLE HORRIBLE HORRIBLE DO NOT GO TO THIS LOCATION AS LONG AS SHES THERE She was even rude to the Dr & elderly patients like really how worse can she get? I wish I can give 0 stars strictly because of Taina (the want to be boss) but don't know how She likes the title but doesn't fit the requirement read more

Please do not book here while I was trying to clear an issue I had with them receptionist started to yell and curse at me for no reason. She would not let me speak and she was very hostile and aggressive on the phone. read more

Don't waste your time in this horrible office. They shaved my tooth down to prep for my permanent crown and told me they'd call me in two weeks to put it on. Two weeks went by with no call, so I decided to call them, and the receptionist told me they aren't doing any more crowns. If that's the case, I have no clue why'd they shave my tooth down, leaving it open and vulnerable, and then not even call me to tell me I should look elsewhere. Talk about unprofessional and unethical. They need to be shut down. read more

I tried giving this place the benefit of the doubt but should of stuck with the comments. I filled out my information ahead of time because I knew I would be using my work lunch period for a simple cleaning. I arrived and was asked to refill out everything as they don't have access to the system that requested the information. I was then told they were behind but it was only two people ahead of me. Well after 2hours of waiting almost 6 people were called to the back. A man complained that they lost his dentures and everyone decided to go on break. I asked the only person left up front when will I been seen and he went to check. A few minutes later I was called to the back and told to wait for the X-rays because someone was using the only machine they had. The young lady did about four dots of my mouth which I know is not the usual amount and said the doctor will be in a few. Thirty minutes had passed and I decided to leave. I specifically wrote cancel on my folder and told the front desk as I was leaving to cancel everything. They still processed my appointment as a claim with my insurance. read more

The wait to be seen by an doctor is entirely too slow. Appointment was at 10:30 AM wasn't called to the back until 11:40 AM and the procedure did not start until 12:10 PM I will not be returning. read more

I have been several times to this Dental Clinic, each time I go back thinkin that things have gotten better. When you have an appointment at a certain time your feel as though your not going to wait pass 30 minutes, 2 hours are to long, and once aging I got up and left. Again, I went back for removal of my Wisdom teeth, and did not know what to expect since this is my first time having this procedure preformed. The Dentist told me when I am finish, go to the lobby and someone will give you a dental plan and how much it will cost for a deep cleaning, and instruction for after care. I sat down, all of a sudden the front desk was full of employee having personal conversation, Personal phone calls. No one but the young man that work in the office, helped me and explain the after care and that was all. No one came to give me the plan cost to perform the deep cleaning. I called today to speak to the Doctor who remove my wisdom teeth, I was told his was unavailable to come to the phone. It is too much unprofessionalism and no good Customer Service. Stop all of the related after the party talk and be work ready for the Customers that come to your Clinic for help! read more

Very unprofessional and inconsiderate of your time. Kept rescheduling my appointment without my knowledge.

Nice staff but ran 2 hours late.

they move so slow . to many conversations. doctor stalls . if my appointment is 3:00 pm I should be seen if I walk in on time or earlier they made me sit 2 hours . I had to walk out the worst day ever coming to this dentist it's usually faster pasted. read more

This office is a joke. They always say they promote from within however I never received a promotion. They have you overbook patients just so the office can stay all busy whether the patients get seen or not. The dentist have terrible attitude and complain about how much work they have today. You're a freakin dentist wtf you're doing your job why complain. The workers remind you of teenage b****** from high school. The manager CHONTA had like 6 boyfriends. And for every 6 boyfriend is a family member that need a job so she bring them right in. She is also sleeping with one of her receptionist cousins which is how the receptionist even keeps her job because she should've been fired! So much drama. And the office is ran by a hoe so I guess this is as good as it gets . They just called me for a cleaning don't call my phone I don't wanna talk read more

Every time I come there I wait a 1- 2 hours Every time after my appointment. Why keep overbooking when you all don't have enough staff . My appointment was at 330 still wasn't seen until 5 pm . Every time I ask how long will it be the lady said 15 minutes every time. What's the point of making an appointment if you are never seen on time. On top of that when I ask the first time how long will my wait would be the lady said they never checked me in. read more

Dr. Kumar is great. She made me feel safe and comfortable. She is the kind of doctor that really cares and makes sure I feel comfortable and my experience is as painless as possible. I'm definitely coming back to see her. read more

You may as well be sitting in an emergency room at a hospital waiting to be seen rather than being in a clinic where you have a real appointment time. You sit in the waiting area for about two hours after your appointment time (don't bother trying to get there early it'll be the same outcome). Then they'll call you to the back, sit you in the chair just to have you waiting another couple hours. Staff is polite but the business is very unorganized to say the least. I would recommend finding a new Dentist. read more

Dr. Ewa and her staff, were very compassionate and patient with me today. I would like to recommend anyone to the Dental Dreams Dentristry Office. Dr. Ewa was extremely considerate. God Bless You, as you care for others in such a delicate area of the body and spirit. Rc read more

This dental office is HORRIBLE!!! The lack of service is TERRIBLE. Give you an appointment for one time and the dentist don't see you for 2 hours later. To get to the back and have to wait another hour. They over book appointments. No accommodation, no apologies no nothing. The office manager Chonte White needs to manager better. They going to make sure your payment is taken. If you late they turn you around. Something has to change. Some of the staff have an attitude like you did something to them. The dentist come in don't speak give her name nothing just HORRIBLE bedside manners as a physician. The assistant as well, has a mager attitude. No introduction nothing. We have to do better with service. I will be taking this higher. read more

I have been looking for a good dentist for a while and I finally found one, Dr Kumar is the best! She does great work but what I love the most is that even though she has other patients to see, she doesn't do a rush job and the great/friendly staff is an added plus, you are greeted with a smile when you enter and also when you leave. I give them 5 stars for the dental work and the atmosphere. read more