The Short Version: Very busy auto shop, but courteous,…read morepatient, and did a great job. The Long Version: I'm a bit hesitant to write this review, because I don't want them to be busier than they already are so I can get a quicker appointment the next time I need them, lol. But I need to give credit where credit is due and these guys are 5 stars all the way. My 12 year old car was making some rattling noises when I drove over bumps or uneven road. Takaki Auto had excellent reviews on many different platforms, and combing through them they seemed like legit reviews. They also came highly recommended on several chat forums. They are also close to my house and specialize in Japanese vehicles, which mine is. When I called for an appointment, I described my issue and they told me the plan of what they were going to check. They were booking about a month out. I dropped off my car on my appointment date and was able to rent a loaner car. They ended up keeping my car over the weekend because they weren't able to finish the work on the Friday that I dropped it off, but I was ok with that since I had the loaner. Hiroshi called me and explained the situation after they diagnosed what was wrong. They had already gone ahead and replaced a stabilizer link because I had given pre-authorization for certain repairs, if required, but further repairs were needed so he had to talk with me. He gave me some options (like just replacing the bushings instead of the entire controller arms). And advised me it wasn't urgent to fix, but explained some possible consequences of delaying the fix (like uneven tire wear and the sound could mask other more critical sounds if something else were to go wrong). He was very patient with me as I know very little about cars. In the end I didn't want to delay the repairs and I had them replace the 2 control arms for me. They texted me when my car was ready and sent me the detailed invoice. Pickup went smoothly and they fixed the problem. My car no longer made the rattling sound when I drove over bumps and the car seemed to drive smoother. I found the price reasonable and I was very happy with the customer service. Oh, let me tell you about the loaner car, it was like over 20 years old with over 300,000 km on it, yet still drove well. I feel this in itself is a testament to their skills, lol. I am glad to have found an auto shop that I like. My dad does all the basic maintenance stuff for me like oil changes, changing my tires and he can even change brake pads and spark plugs, but the more complicated stuff I need to take to professionals. That will likely be Takaki for me going forward. Review #216 (2025)

I love going there. They have a loaner car that is so affordable. You don't have to worry about…read moregoing to your daily transport while your car is being fix.

I would give this place a 3 1/2 stars if I could. This is a good local garage where you can get…read morepersonal service. It's so nice to be able to shop local, and not have to go to one of the country-wide chain stores. And to top it off, their prices are good, too!! Keep up the good work, R&R!

The friendly service, fair prices and quality work is what keeps me going back to this garage. Ron…read moreand Rob are great guys. I have never had an issue with their work, warranties or prices. I absolutely recommend that anyone in the Ottawa area make their way to this West end location to get work done on their vehicle. You won't be disappointed.

This is the third time I go to the Car Clinic. I found good and affordable service, affordable with…read moreattentive workers eager to help the customer.

If there's a 0 star, I will give this a shop a 0 star. I…read morewent to this shop for a safety inspection. While I still talking to the owner trying to ask questions about the inspection, I noticed his coworker is trying to lift my vehicle, I repeatedly asked him to stop lifting before I finished asking questions. He continued lifted the vehicle on the hoist. Then the owner says the brakes are not passing safety before he even checked the actual brake themselves. I asked what is the thickness of the brake is remaining made it failed. He did not answer. I asked again, he did not answer. I insisted multiple times, then he said it is not the brake. it is the rotors has rust on the side. Then he offered me a package to replaced all the brake pads and rotors. And told me it is only one hour left for getting the parts. I asked what is the quality and warranty of the parts he offered. He said it is good quality, initially stated it is lifetime warranty, I asked him to clarify what condition of the warranty, he then changed and said only 2 years of warranty. I asked if I can bring the parts for him to install, he said no. I ask if I can come back again with a new set of brake and rotor is installed to completed the inspection. He tried to dodge the question. At this time, he kept pushing me to order a new brake and rotor from him. I refused. He then said I need to pay him the full inspection cost before release the vehicle. All these happen within 5 minutes of the vehicle got inside the shop. Basically, he is taking my vehicle as a hostage at that moment with the vehicle hoisted. I asked he for a full inspection report. He said he will but provided nothing. I kept asking for a full report for his work, at the end, he wrote a six-words as an inspection, see the pictures. The whole time I was there were being pushed to install a new brake and rotor on the spot without knowing any details of the condition of the brake and rotor. Again, if there's a 0 star, I will give this a shop a 0 star.

had never been to a speedy automotive location and was pleasantly surprised with the level of…read moreservice from speedy kanata . Alley is the name of the technician that took in our Subaru for some regular maintenance items and an exhaust repair. He took us in immediately and had the car back in 2 days which is fantastic considering the multiple items to address . The car feels and sounds great . This shop will be my go - to moving forward . Thanks Alley and team .

I've been doing business with them for years and never had any issues or concerns. All very…read moreprofessional, helpful and upfront about what needs to be fixed and what doesn't.

Booth St. Auto has some pretty amazing employees! These guys go above and beyond when it comes to…read morecar repairs! They are honest, quick, and provided me with quality service. They took the time to explain exactly what I needed done, my options, and what it would cost. There were no hidden fees or surprises. I am happy to say that I will never go to another mechanic ever again!

I can say that Tony and his employees are BY FAR the best in Ottawa and beyond for car repairs…read more Nice, friendly folks who would NEVER rip you off. They will treat you the same whether you are brand new customer or had been going there for 10 years. They explain everything, tell you to wait for repairs if they are not needed right away and give the respect people do expect from any business out there. I recommended them to everyone I know and all I always hear big THANK YOU. What can one say, these guys are the stars.

They are really great but busy, so your car might be there the whole day. No shuttle service, but…read morethe work is great.

This is a great shop. Auto mechanics is a very difficult domain but this shop has always taken care…read moreof me and my Civic over the years and I'm very thankful. You'll always get good service and I feel very trusting of this shop more than anyone else. Shoutout to Shannon as she is a rockstar at her job lol :)

Was recommended to go to Pierre's a few years ago by a friend and I have never been disappointed…read more They have worked on my car and my son's 2003 Honda CRV. They explain everything they do, show the parts that have been replaced....suggest preventative maintenance etc. They provided very competitive prices on tires, beating even COSTCO and are always looking for the best deal on parts. Could not be happier with their wonderful service.

I cannot say enough good things about this garage. These are experts that genuinely care about…read moretheir clients and the quality of their work. With other places, including big chains, I always felt I was being taken advantage of as there was always additional charges or mysterious additional work and the work was never perfect. Pierre's team are helpful, transparent, fast and actual PROFESSIONALS! I feel very confident that me and my car are being well taken care of. A place you can trust 100%!!

I was a mechanic for over 50 years before retiring. These guys are great, fixed the exhaust leak…read moreand no pushback because I bought my own parts. This is my first time at this repair shop. The staff are friendly and the rates are very reasonable. They're busy so expect a wait time for an appointment.

While visiting my sister in Carp, we found out that we had a leak in the front tire valve. We…read moregoogled the nearest shop from her, and Vance's Service Center came up. On Google, Vance's has good reviews, I called my sister and asked her if she ever dealt with Vance's. She told me quite a few of her neighbors use him. So we drive there, they had 2bays with cars on them, which indicates that he is busy working on them and that we were in for a wait. I went in and told him the problem, had him come out to see it, and he said ok no problem. He moved one of the cars out, drive our car in, replaced the faulty leaky valve in 10mins. And we were ready to go. Quick and painless. Good customer service!! 5 stars for this experience. I definitely know where to go if I have any auto problems when visiting my sister.