Hey, Ya'll! I wanted to give a special shout-out to the phenomenal staff of Dogwood Dental Care in…read moreCarbondale, IL. The building is accessible, and the lobby and reception area are inviting and clean; they even have free coffee and purified water! I love the warm and professional attention I receive whenever I am there. In addition, they accept most insurance plans and have some of the newest and greatest technology to ensure customers get the best dental care around. I highly recommend Dr. Harpreet Kaur and her fabulous team at Dogwood Dental Care if you are looking for a general dentist in the Carbondale area. Need more proof of how great they are? Look at my gorgeous smile! When you book your appointment, tell them Kindra R. Speech sent ya!

Dr. Kaur Harpreet and most of her MEDICAL staff are great!…read moreThe front office not so much...I have requested copies of my records including X-rays 3-4 times. Today I physically walked in to get records plus my latest treatment plan. This is when I was told of an outstanding bill that I had never received. Back on 10/04/2023 I was called and told there was a new balance so I requested a bill be sent to me with new balance. Never received it till today and had to request an itemized bill again! While waiting for the information one of the office workers had her baby sitting on her desk feeding her child. Car seat is in the middle of the floor behind front desk. Coat and purse has been thrown on an empty office chair. Maybe if the office staff was doing the job they are getting paid for everything would be a lot more organized and professional. The person I requested information from is trying to get it done but is having to go to the person feeding their child...does anyone know how to do the job they are being paid for?? I thought I was in a daycare maybe hair or nail salon not a professional medical office! Now that I have a bill I will be paying it then they will give me MY records! I wish Dr. Harpreet and her medical staff had the office support they deserve, professional, patient and friendly.

I used this dentist years ago when I had dental coverage thru my employer. But "Obamacare" changed…read moremy eligibility with the company. So I started going to the university clinic for cleanings. When Covid struck, I didn't get any dental care, although I had taken out individual insurance well prior. In November, I got an appointment with Dental Group for January. Started early to go for the appointment, but my vehicle died. (Had to be towed.) Took me awhile to arrange a ride, so arrived 10 minutes late for paperwork. I was told the hygienist was running a half-hour late. Hygienist said she couldn't see me that day. And because I was 10 minutes (for a 30-min late hygienist), I was told firmly that they would not make a new appointment for me. My bad (as we used to say). I hadn't lost a tooth since I was a teen. Feel that I'm about to.

I have always had a bad experience with going to the dentist, until I came here! Dr. Koester and…read morehis team are super friendly and make going to the dentist not something to dread.

The stars say it all! It is rare that I am that impressed when it comes to going into an office -…read morebut wow ! They did it all. I have no questions as to what they did or did not do and no questions as to if ssomething really needs work - they show you everything - if your dentist isn't you are missing out !

My family and I are no longer patients there. The staff is friendly but the amount of money we have…read morehad to pay for false teeth only top is ridiculous. Even with insurance we had to make payments for over a year. My dental eobs showed over $10,000 in fees being sent to them. Then after the last payment we made I get a phone call that we owe over a thousand dollars more since there were charges over the yearly limit from last fall. Wth

This review was originally posted on Google reviews. After seeing the reviews listed here, I feel…read morecompelled to share my experience that resembles the others lsited here. 6/2021 - I had just relocated from another state, looking for a dentist to replace my own dentist of 20 plus years. I chose University Place Dental. The hygienist was very nice. I was pleased with her work. After x-rays were taken, the dentist told me I had 10 teeth that needed to have work done and sent me home with a $10,000.00 treatment plan. I immediately consulted my own dentist, who disagreed with University dental. I've since consulted a second dentist in this area, who also told me my teeth are doing well and no work is needed. I feel compelled to add to this review after seeing another dentist yesterday, a year after my visit at University Place Dental. I left my appt with rave reviews. The dentist told me I have beautiful teeth, in great condition! No cavities...no work needed! 3/2024 - As follow up to my first appt in the summer of 2021 and the above review, I had yet another excellent check up with my dentist last week. My dentist told me my teeth are in excellent shape --- no cavities; no work needed. It is very interesting that this clinic and the dentist that saw me three years ago, gave a diagnosis that was so far fetched from accurate. Perhaps the dentist should go back to dental school or take an ethics course or two. This clinic might also benefit from additional training, as they hired and allowed this dentist to practice with such careless disregard for the patient.

Very practical family dentist. Helpful and friendly. I have been with them for 2 years.read more

From the owner: Cosmetic & Family Dentistyread more

Dr. Massie is an awesome dentist! His office staff are extremely friendly. I hate going to the…read moreDentist but I can honestly say that I don't dread it as much, now that I have found Dr. Massie. Highly recommend!