My family and I are no longer patients there. The staff is friendly but the amount of money we have…read morehad to pay for false teeth only top is ridiculous. Even with insurance we had to make payments for over a year. My dental eobs showed over $10,000 in fees being sent to them. Then after the last payment we made I get a phone call that we owe over a thousand dollars more since there were charges over the yearly limit from last fall. Wth

This review was originally posted on Google reviews. After seeing the reviews listed here, I feel…read morecompelled to share my experience that resembles the others lsited here. 6/2021 - I had just relocated from another state, looking for a dentist to replace my own dentist of 20 plus years. I chose University Place Dental. The hygienist was very nice. I was pleased with her work. After x-rays were taken, the dentist told me I had 10 teeth that needed to have work done and sent me home with a $10,000.00 treatment plan. I immediately consulted my own dentist, who disagreed with University dental. I've since consulted a second dentist in this area, who also told me my teeth are doing well and no work is needed. I feel compelled to add to this review after seeing another dentist yesterday, a year after my visit at University Place Dental. I left my appt with rave reviews. The dentist told me I have beautiful teeth, in great condition! No cavities...no work needed! 3/2024 - As follow up to my first appt in the summer of 2021 and the above review, I had yet another excellent check up with my dentist last week. My dentist told me my teeth are in excellent shape --- no cavities; no work needed. It is very interesting that this clinic and the dentist that saw me three years ago, gave a diagnosis that was so far fetched from accurate. Perhaps the dentist should go back to dental school or take an ethics course or two. This clinic might also benefit from additional training, as they hired and allowed this dentist to practice with such careless disregard for the patient.

The dental hygienist was great, Dr Massie was OK. However when you go to a dentist they should…read morecheck your insurance before they do ANYTHING. Carrol at the front desk top me that they took my insurance (Blue Cross). Two months later I got a bill for over 500.00. Whoops they don't take MY Blue Cross. They should have checked.

Had an absolutely wonderful visit to Massie Dental!…read more Let me preface this review by saying that my previous dental visit (at another local office) did not go well at all - I had gone in for what was a routine cleaning (my first at that particular office) and left 5 hours later being told my wisdom teeth needed out immediately, I had two cavities on said wisdom teeth, and had undergone a deep-gum cleaning of my entire mouth which cost me around $1100 out of pocket. So I was a bit hesitant to visit the dentist again. I decided to try somewhere else, and I was highly recommended to Dr. Massie's practice. Everything about my visit to Dr. Massie's office was significantly better. They really make you feel comfortable there. I appreciated Dr. Massie coming in and explaining everything after an exam from the hygienist, as well as answering some questions I had. He took his time and didn't feel rushed at all. After that, I had my cleaning from the hygienist, which while is never the most truly pleasant thing, was comfortable and super easy to get through. I have recommended this practice to multiple people thus far and will continue to do so, simply because I was so impressed and happy with my visit.

Very practical family dentist. Helpful and friendly. I have been with them for 2 years.read more

From the owner: Cosmetic & Family Dentistyread more

I wanted to first meet Dr. Burton before my face was scanned with CT (which represents a…read moresignificant ionizing radiation exposure). I asked for this but according to the office secretory, Dr. Burton would not allow it. I expected a brief conversation with him about my expectations for outcome including what depth of treatment I am willing to undergo. After a preliminary discussion such as this, I may have decided to give more thought to the process before deciding to go forward, or I may have decided to keep my oral condition as is (which would not require CT imaging). Plus, I could get an idea of his "bed side manner" so to speak. I now know.

My wife has been diagnosed with cancer. One of the symptoms if this disease can be a destruction…read moreof the jaw from one of the chemicals she takes to control her cancer. When she started experiencing pain, her oncologist at SIH recommended this office. When I called, they weren't interested. They said they could hardly remember SIH. They clearly saw an emergency referral coming and wanted no part of it. They finally admitted they sometimes accepted SIH referrals but only from dentists (SIH is a healthcare chain that owns hospitals - they have zero dentists so...). When we told the office manager my wife had called dentists and they all referred us to an oral surgeon, they basically said, "well, we can't even see you until January or later maybe..." Finally, when I asked what to do as the hospital thought this was an emergency, they said, "Well, I'm not making an appointment for you HERE!" - and they transferred the call to a blank line. I stayed on hold for 20-30 minutes before the line disconnected and I realized the joke was on me and my wife, and we were already functionally disconnected. I understand that emergency referrals are a real hassle for offices and I'm sympathetic. But this wasn't cosmetic surgery or a sore tooth and "no room at the inn" is a pretty dire solution when a life is perhaps at stake. And disconnecting me, especially in a way that left me on hold and hoping for 20-30 minutes was uncalled for. Caveat emptor!

Hey, Ya'll! I wanted to give a special shout-out to the phenomenal staff of Dogwood Dental Care in…read moreCarbondale, IL. The building is accessible, and the lobby and reception area are inviting and clean; they even have free coffee and purified water! I love the warm and professional attention I receive whenever I am there. In addition, they accept most insurance plans and have some of the newest and greatest technology to ensure customers get the best dental care around. I highly recommend Dr. Harpreet Kaur and her fabulous team at Dogwood Dental Care if you are looking for a general dentist in the Carbondale area. Need more proof of how great they are? Look at my gorgeous smile! When you book your appointment, tell them Kindra R. Speech sent ya!

Dr. Kaur Harpreet and most of her MEDICAL staff are great!…read moreThe front office not so much...I have requested copies of my records including X-rays 3-4 times. Today I physically walked in to get records plus my latest treatment plan. This is when I was told of an outstanding bill that I had never received. Back on 10/04/2023 I was called and told there was a new balance so I requested a bill be sent to me with new balance. Never received it till today and had to request an itemized bill again! While waiting for the information one of the office workers had her baby sitting on her desk feeding her child. Car seat is in the middle of the floor behind front desk. Coat and purse has been thrown on an empty office chair. Maybe if the office staff was doing the job they are getting paid for everything would be a lot more organized and professional. The person I requested information from is trying to get it done but is having to go to the person feeding their child...does anyone know how to do the job they are being paid for?? I thought I was in a daycare maybe hair or nail salon not a professional medical office! Now that I have a bill I will be paying it then they will give me MY records! I wish Dr. Harpreet and her medical staff had the office support they deserve, professional, patient and friendly.

I used this dentist years ago when I had dental coverage thru my employer. But "Obamacare" changed…read moremy eligibility with the company. So I started going to the university clinic for cleanings. When Covid struck, I didn't get any dental care, although I had taken out individual insurance well prior. In November, I got an appointment with Dental Group for January. Started early to go for the appointment, but my vehicle died. (Had to be towed.) Took me awhile to arrange a ride, so arrived 10 minutes late for paperwork. I was told the hygienist was running a half-hour late. Hygienist said she couldn't see me that day. And because I was 10 minutes (for a 30-min late hygienist), I was told firmly that they would not make a new appointment for me. My bad (as we used to say). I hadn't lost a tooth since I was a teen. Feel that I'm about to.

I have always had a bad experience with going to the dentist, until I came here! Dr. Koester and…read morehis team are super friendly and make going to the dentist not something to dread.

i'm old... I've been to a lot of dentists through my years. This was probably the best dental…read moreexperience I've ever had. I've had previously had my teeth cleaned at their office by a dental hygienist, but this was the first time I had services from Dr. Fredrickson, himself. All of the staff are very friendly, which is a plus, of course, but I was so impressed with the whole tooth filling process. I hardly was seated in the waiting room before they called me in to start my work. Everything was painless, well timed, and done with precision. Dr. Fredrickson, and the dental assistant worked seamlessly together, so my appointment took hardly any time at all. And I'm totally impressed that even with it being a brand new filling, I can run my tongue over any of my teeth and not be able to find the one that was filled. There are no rough edges or excessive filling material or anything but a slick, good feeling tooth - and it feels perfect when I bite down or chew. I would certainly recommend their office and Dr. Fredrickson, to anyone looking to find a good dental group/program.

Dr. Fredrickson is incredibly knowledgeable, well-informed and gentle and hasn't ever pressured us…read moreinto any unnecessary treatments. His assistant, Deanna is always kind, thorough and makes you feel at ease and comfortable. The front desk staff is equally as friendly and helpful. We are so grateful to have found such a caring and professional dental practice.