Went in here in January to buy a UTV advertised online as AVAILABLE. When I arrived, I was told that not only did they not have any, but that there was a waiting list and that we could put down a $2,000 deposit. Before paying the $2,000, we were told that it was REFUNDABLE. We were also told that the unit would be here by April.
The process of this took hours as well. I have purchased multiple vehicles from Dennis Dillon in the past and went back to do more business because they were good to me before.
Fast forward to April, still no UTV. We continue to wait patiently.
Well, in June we experienced a tragic death in our family, and due to funeral expenses, and the fact that the unit still hadn't even shipped. We decided that the money would be better spent and prioritized towards the funeral, and what life expenses were unfolding.
I reached out to Dennis Dillon to speak with management about my situation, and was ignored, not only once, but twice. Only our salesman called me and was not only un-empathetic, but treated the situation as inconvenient and disappointing to himself. In fact, he basically hung up on me after explaining "the reason we now don't get the $2,000 back was because they could have sold the unit to so many other people during the time we waited." Not once did I get to talk or try and understand more, not once after reaching back twice did I get to speak with management. It's a sensitive situation. Dennis Dillon salespeople post units on Facebook marketplace. From the time I initially called to talk to a manager and got "we will let them know, and they will contact you" to when I was called by the salesman, it was two days.
I checked Facebook marketplace the day I initially called, and sure enough, the unit had been re-listed before I even officially told them I didn't want it anymore. Funny thing is, it literally sold 3 days later. So they posted it back before calling me and telling me my deposit wouldn't be returned. They don't need my money, they are greedy. The market is so hot right now that people are fighting tooth and nail for these. It's not about needing money, it's about greed.
So initially we were told the deposit was refundable, and in fact the paperwork shows an amount of $0.00 dollars deposited (I have all the evidence that would prove it looks refundable) I have a signed breakdown showing "deposit" as $0.00 as well. Coupled with our salesman (who was new at the time we deposited - confirmed by other salesman there that he was brand new back in January) telling us the deposit was refundable. So here we are, $2,000 to Dennis Dillon, no UTV (we don't want it due to the circumstances) and no refund after everything that has happened.
Because of this situation, and the absolute lack of professionalism, coupled with the lack correctly filled out paperwork on their part (have evidence of it) I will never do business with Dennis Dillon again.
BUYER BEWARE - every single other dealer has a completely refundable $500 deposit instead of $2,000.
I am normally the type of person not to even review things, but they lied to me and stole my money when they can't even keep units on the floor they are selling so fast. DONT LET THEN SWINDLE YOU INTO A DEAL THEY CANT FULFILL. I was extremely understanding the whole time we waited, I was patient, and willing to work with them. Ultimately when it came down to it, they didn't hold up their end of the deal. We were lied to.
I have filed consumer affairs, and BBB complaints so that other people won't be stolen from and lied to.
Just so everyone knows, they also have a BBB rating of 1/5 and mostly all complaints dealing with money. So, if a manager is too busy to call you, and the salesmen are lying to you, there is some shady dealings going on at this place.
Go literally anywhere else and buy from them, because in all my time doing business, I've never seen anyone as unprofessional and rude about things as these guys. I guess me being a loyal customer in the past meant nothing. Don't go here. read more